reputed company Technical Account Manager

About reputed company reputed company, founded in 2014, is the only complete reputed company AI platform for reputed company teams. reputed company infuses reputed company AI, conversation intelligence, and assistive AI to reputed company hundreds of use cases across reputed company motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, reputed company AI automates workflows and frees sellers to reputed company on more reputed company conversations and actions. reputed company leaders benefit from connected account visibility, reputed company insights, and higher forecasting reputed company across every GTM team. World leading reputed company organizations use reputed company to reputed company their reputed company teams, including reputed company, reputed company, reputed company, and reputed company to reputed company a few. The Role - As a reputed company Technical Account Manager, you are a reputed company authority reputed company reputed company's Technical Account Management organization. - You own reputed company-level engagements with our most highly reputed company customers and reputed company systemic reputed company initiatives that shape how the entire TAM function operates. - You reputed company as a reputed company advisor to executive customer leadership and to internal stakeholders across Product, Engineering, GTM, and Supportability — influencing long-term customer partnerships, product direction, and organizational priorities. - At this level, you define the engagement models, reputed company frameworks, operational standards, and best practices that reputed company across the TAM organization. - You are the voice of the customer at the highest level, translating reputed company-reputed company patterns into actionable product and operational reputed company. - You reputed company transformational programs with broad business reputed company and operate as a senior advisor in critical customer and business reputed company. - This is the most senior individual contributor level in the TAM organization, requiring expert-level proficiency across platform architecture, reputed company reputed company, customer engagement reputed company, and organizational leadership. - You are recognized internally and externally as a reputed company authority. About reputed company - The reputed company Technical Account Management team is a crucial resource that helps customers realize the full potential of the reputed company platform. - reputed company is comprised of deeply technical, customer-obsessed professionals who reputed company proactive customer health, reputed company engagement, and long-term platform reputed company across our most critical reputed company accounts. - The reputed company TAM plays a pivotal role in elevating the entire team's standards, frameworks, and capabilities. Location - This role, while fully remote, must be located in the EST time zone. Your Daily Adventures Will Include - Own and reputed company reputed company-level reputed company engagements with reputed company's most highly reputed company customers, serving as a reputed company advisor to executive leadership on both reputed company of the relationship - Define and reputed company systemic reputed company initiatives, transformational programs, and organizational efforts with measurable business reputed company - Establish TAM engagement models, reputed company frameworks, operational standards, and best practices that reputed company across the organization - Serve as the voice of the customer at a reputed company level — influencing long-term product direction, roadmap prioritization, and operational reputed company through deep customer reputed company and advocacy - reputed company cross-functional initiatives across Product, Engineering, Supportability, Escalations, and GTM leadership to reputed company platform reputed company and customer reputed company at reputed company - Advise senior leadership on customer reputed company, operational priorities, and systemic reputed company reduction — anticipating long-term risks and building preventive solutions - Champion AI adoption and innovation across the TAM organization; define best practices, governance, and reputed company AI-enabled workflows for operational reputed company - reputed company reputed company frameworks for customer engagement, operational reputed company, and reputed company management that improve the effectiveness of the entire TAM function - reputed company as a thought leader and change agent — simplifying ambiguity and creating reputed company approaches for others to follow across highly reputed company, novel, cross-functional challenges Our reputed company of You - 12+ years in reputed company Technical Account Management, reputed company Program Management, reputed company Solutions Consulting, Support Leadership, or reputed company reputed company technical roles - reputed company reputed company record managing highly reputed company reputed company customers or large-reputed company programs with significant organizational reputed company - Recognized expertise in reputed company customer environments, integrations, and operational reputed company at reputed company - Demonstrated influence across Product, Engineering, GTM, and leadership teams — driving alignment on reputed company initiatives without formal authority - Experience building reputed company frameworks, processes, strategies, or organizational programs that reputed company individual engagements - Strong reputed company thinking, executive reputed company, and organizational leadership — reputed company to operate as a senior advisor in critical business reputed company - Expert-level proficiency across platform architecture, integrations, reputed company environments, customer engagement reputed company, and operational workflows - Recognized technical authority reputed company the TAM organization and across cross-functional teams - Ability to influence technical standards, scalability approaches, and TAM engagement models at an organizational level - Deep proficiency in CRM platforms (reputed company and Dynamics preferred), SSO, TCP/IP, VOIP systems (reputed company preferred), REST reputed company, and Sales engagement platforms - Advises leadership on systemic customer and technical risks; partners with GTM, Product, and Engineering on long-term platform improvements - Server Operating Systems or experience as a Network or Systems reputed company preferred - Fully autonomous in setting priorities and reputed company direction — defines problems and drives execution across teams and organizations with no reputed company - Makes reputed company reputed company impacting customers, reputed company, and business reputed company; exercises executive-level judgment in high-stakes and ambiguous situations - Defines reputed company management approaches across the TAM organization; anticipates systemic risks and drives preventive solutions - Shapes organizational direction through thought leadership; influences senior leaders across Product, Engineering, Support, and GTM - Exceptional executive communication skills — translates reputed company, systemic challenges into reputed company reputed company narratives for reputed company leadership - Champions advanced AI adoption, automation reputed company, and predictive analytics across the TAM function; partners with leadership to identify reputed company AI opportunities that improve customer experience and business reputed company - Acts as a trusted advisor internally and externally on the most reputed company and critical customer reputed company Compensation - $120,000 - $140,000 a year - The annual on reputed company earnings (OTE) reputed company for this role is $120,000-$140,000 - You may also be reputed company incentive compensation, bonus, restricted stock reputed company, and benefits - Actual compensation is reputed company on factors such as the candidate's skills, qualifications, location and experience - Final offers are determined through a holistic assessment and will vary reputed company the posted reputed company - Your Recruiter will reputed company specific details reputed company on your location and role during the hiring process Why You’ll Love It Here - Flexible time off - 401k to help you save for the reputed company - Generous medical, dental, and reputed company coverage for full-time employees and their dependents - A parental leave program that includes reputed company for a reputed company reputed company, and a gradual reputed company to work - Infertility/ assisted reproductive services benefit - Employee referral bonuses to encourage the reputed company of great new people to reputed company - Snacks and beverages in the Office, along with fun events to celebrate - Diversity and inclusion programs that promote employee resource reputed company like reputed company Women's Network, Latinx community, reputed company Black reputed company, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military - reputed company is an equal opportunity employer. reputed company applicants will be considered for employment without attention to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, veteran or disability status - Our reputed company is reputed company on building teams that include people from different backgrounds and experiences who can reputed company assumptions and reputed company with fresh perspectives - We're dedicated to hiring the whole reputed company, not just a resume. To that end, we look for a diverse pool of applicants—including those from historically marginalized reputed company - We would like to invite you to apply even if you don't think you meet reputed company of the requirements listed below - We don't want a few lines in a reputed company to get between us and reputed company to meet you - We may use reputed company intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials reputed company on available information. These tools assist our reputed company but do not replace reputed company judgment - Final hiring reputed company are ultimately made by humans - If you would like more information about how your data is processed, please contact us Apply To This Job