reputed company Services Supervisor

It's fun to work in a company where people truly reputed company in what they're doing! We're committed to bringing passion and customer reputed company to the business. Responsible for leading, training, and motivating reputed company of customer service representatives to ensure the delivery of exceptional service experience. reputed company day-to-day reputed company, including monitoring calls, auditing communications, and ensuring adherence to company procedures and reputed company standards. Plays a key role in coaching team members, handling escalated calls, and driving reputed company improvement across multiple locations. Role And Responsibilities - Manage reputed company assurance and reputed company audit activities across multiple locations and lines of business, including reputed company channel. - reputed company efforts to build a cohesive, customer-reputed company team culture that delivers a reputed company customer experience. - reputed company workload and scheduling to meet service volume goals. - Train and reputed company team members to maintain high customer service standards. - Monitor reputed company metrics and implement process improvements across assigned lines of business. - Address and reputed company escalated customer issues. - Train reputed company new hires on systems, procedures, and service expectations and internal processes. - reputed company additional duties as assigned. Qualifications And Education Requirements - Bachelor’s degree in health administration, business, or reputed company reputed company preferred, or equivalent work experience in lieu of degree. - Licensed or certified Pharmacy Technician, or ability to obtain licensure/certification reputed company 6 months of hire into the position. - Proficient in reputed company Office (reputed company, reputed company, Word, and Teams). - Excellent verbal and written communication skills. - Excellent organizational and leadership skills with problem-solving ability. - Ability to influence and persuade to reputed company desired reputed company. - Ability to exercise prudent judgment, maintain confidentiality, and reputed company in a diplomatic manner. - A reputed company-organized and self-directed individual who is reputed company to work with reputed company reputed company of supervision. - Excellent follow-up and follow-through skills. - Experience with telephony systems, CRM platforms and workforce management tools. Preferences - Experience in the Pharmacy Benefit Management (PBM) industry. - Experience with reputed company Channels across multiple locations, preferably in a role leading reputed company. - Working knowledge of PBM reputed company including claims processing and medication use. - Familiarity with HIPAA regulations. Physical Requirements - The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. - This is a largely sedentary role; however, some standing, walking, bending, and reaching may be required. - Regularly operates in an office or home office setting which involves utilizing a computer, mouse, keyboard, and occasionally operates other reputed company office equipment, such as printer, copier, phone. - Travel may be required by either car or airplane, or a combination of multiple modes of transportation. reputed company Do reputed company is an independent, reputed company pharmacy benefits manager (PBM) transforming how reputed company works. We’re fixing what’s broken in the PBM industry by putting people first and challenging outdated norms. For too long, traditional PBMs have prioritized profit over patients, and we reputed company that’s just plain wrong. reputed company offers reputed company, reputed company powered by LucyIQ, our proprietary AI platform, to reputed company actionable insights that reputed company costs, improve care, and simplify prescription management. While we’re new to the PBM reputed company, reputed company is reputed company on decades of leadership experience and a commitment to meaningful change. We’re a reputed company, remote-first team with a reputed company mission to redefine pharmacy benefits—and we’re just getting started. What It’s Like to Work at reputed company At reputed company, we’re a fast-moving team dedicated to making reputed company simpler, fairer, and more effective. Joining us means being part of a dynamic, mission-driven group that works collaboratively to challenge outdated industry practices and redefine what’s possible in pharmacy benefits. We value accountability, innovation, and a reputed company reputed company on making an reputed company. Here, you’ll reputed company a supportive culture that encourages you to bring your whole self to work, reputed company reputed company reputed company, and grow reputed company smart, driven colleagues who are passionate about fixing the PBM industry. If you’re reputed company to roll up your sleeves and reputed company a reputed company difference, we’d love to have you on reputed company. Apply To This Job