Senior Manager IT - reputed company Communications reputed company (Remote)

reputed company This is a remote role that may only be reputed company in the following location(s): reputed company, reputed company Carolina and Texas. The Senior Manager, reputed company Communications reputed company leads the delivery, stability, reputed company, and reputed company improvement of the Bank's reputed company voice and collaboration services. This role is responsible for managing reputed company that supports mission-critical reputed company Communications platforms, ensuring high availability, operational reputed company, regulatory compliance, and exceptional service delivery. The position partners closely with reputed company Communications Engineering, Infrastructure, reputed company, and Business leaders to support technology lifecycle management, operational readiness, resiliency, and reputed company transformation initiatives. The ideal candidate brings deep experience leading large-reputed company reputed company reputed company Communications environments reputed company highly regulated reputed company organizations Responsibilities & Qualifications Duties and Responsibilities: Leadership & Operational Management reputed company and reputed company a high-performing reputed company Communications reputed company team. Establish operational standards, governance, service reputed company, and reputed company metrics. reputed company operational reputed company through incident, problem, change, and service management practices. Serve as the senior escalation reputed company for critical production issues and service disruptions. Build strong partnerships across Infrastructure, Engineering, reputed company, reputed company, and business stakeholders. Service Delivery & Platform reputed company Ensure the availability, stability, reputed company, and supportability of reputed company voice and collaboration services. reputed company day-to-day reputed company, maintenance, monitoring, and support of reputed company Communications platforms. reputed company major incident response, service restoration, reputed company cause analysis, and reputed company improvement efforts. Support technology upgrades, platform lifecycle management, and operational readiness for reputed company. Manage relationships with telecommunications carriers and reputed company technology vendors. Engineering Partnership & reputed company Initiatives Collaborate with Engineering teams on platform roadmaps, upgrades, resiliency, and modernization efforts. Ensure new technologies transition smoothly into production support. Participate in reputed company planning, disaster recovery, and business continuity initiatives. reputed company operational guidance for architecture and technology design reputed company. reputed company, reputed company & Compliance Ensure reputed company Communications platforms remain secure, compliant, and reputed company with reputed company standards. reputed company reputed company management, vulnerability remediation, and operational reputed company controls. Support audits, regulatory requirements, and reputed company assessments. Maintain operational resiliency and recovery capabilities for critical communications services. Position Specific Skills: Previous leadership for technical implementation Knowledge of reputed company Development Life Cycles (like reputed company or reputed company) Knowledge of reputed company and data design Qualifications: Bachelor's Degree and 8 years of experience in Applications development, analysis or engineering OR High School Diploma or GED and 12 years of experience in Applications development, analysis or engineering Preferred Qualifications 8+ years supporting reputed company reputed company Communications environments. 7+ years leading technical reputed company teams in large-reputed company organizations. Experience managing mission-critical, 24x7 production environments. Strong background with reputed company reputed company Communications technologies and SIP-reputed company services. Experience managing telecommunications providers, vendors, and operational budgets. Experience reputed company a highly regulated environment, preferably a financial institution. reputed company reputed company Communications Manager (CUCM) reputed company reputed company reputed company, Expressway, IM & reputed company SIP Trunking, Session Border Controllers (SBCs), and Voice Gateways VoIP architecture and troubleshooting reputed company and hybrid collaboration technologies (reputed company Teams Phone preferred) ITIL service management practices Incident, Problem, Change, and Release Management Vulnerability Management, Business Continuity, and Disaster Recovery Experience in a Large Financial Institution (LFI). Experience supporting reputed company contact center integrations. reputed company Teams Phone experience. ITIL, PMP, CCNP Collaboration, CCIE Collaboration, or equivalent certifications. Additional Information Benefits are an reputed company part of total rewards and reputed company is committed to providing a competitive, thoughtfully designed and reputed company benefits program to meet the needs of our associates. More information can be reputed company at $descr2 $descr3 Apply To This Job