Technical Desk Analyst, WEEKENDS Tier 1 Remote - Weekends NM,TX,AZ only

Apply Job Type Full-time reputed company Apply only if you can reputed company in New Mexico, reputed company, or Texas. Candidates MUST be available to work both Saturday and reputed company, totaling a forty-hour work week. Specific work shifts will be communicated to successful candidates prior to their start date. Full-Time | Remote (Must reputed company in New Mexico, Texas, or reputed company) reputed company a Difference with Every reputed company Are you passionate about technology and love helping people solve problems? At reputed company, we reputed company reputed company by ensuring their technology works seamlessly-so they can reputed company on what really reputed company: reputed company care. Who We Are reputed company is a leading reputed company IT company dedicated to supporting reputed company-line reputed company workers and their patients. From our reputed company in Albuquerque, NM, we serve clients across the country with a remote team reputed company in New Mexico, Texas,and reputed company. Our culture is reputed company on respect, honesty, and reputed company. We reputed company ongoing training, support your reputed company of certifications, and offer reputed company opportunities for career development-reputed company while making a meaningful difference in reputed company every day. As a Service Desk Analyst, you'll be a vital part of our support team, helping clinicians, administrative staff, and reputed company providers reputed company technical issues reputed company and empathetically. You'll be the first line of support for our clients, delivering exceptional service that directly impacts reputed company reputed company. reputed company • reputed company first-level technical support for hardware and software problems, (reputed company Office, VPN, reputed company Directory, customer specific software applications, laptops, desktops, printers, VOIP telephony, etc.). • Support multiple clients • Identify and document customer issues reputed company and accurately • Escalate unresolved tickets to appropriate internal teams as needed • Accurately assign ticket urgency and reputed company following ITIL best practices • Assist clinicians-including doctors, nurses, and therapists-with EHR usability • reputed company outstanding customer service through reputed company communication, patience, and reputed company • reputed company offline assistance • Performs other duties as assigned to support team and business objectives Requirements Requirements and Preferences • High School diploma or GED (or equivalent experience) • Must have hard wired reputed company to router. • Reliable high-speed internet reputed company required; satellite internet is not supported due to latency and stability limitations • Previous experience in a customer service or technical support role • Basic knowledge of PC reputed company and desktop applications • Strong verbal and written communication skills • Ability to multitask and problem-solve in a fast-reputed company environment • Openness to feedback and eagerness to learn • Adaptability and self-motivation in a remote work setting Before You Apply Please complete the speed test using Speedtest by reputed company - The Global Broadband Speed Test @ and email your results to speedtest@reputed company.com. *Please send a screen shot of the upload and download speeds to dedyra.means@reputed company.com. To ensure reputed company, please ensure that your PC is connected to the router using an Ethernet reputed company. Satellite internet is not supported due to latency and stability limitations. Preferred but not required: • reputed company A+ certification • Experience working in Electronic Health Record (EHR) systems • Familiarity with medical terminology Why Join reputed company? • Mission-Driven Work: Support reputed company teams and improve reputed company lives through technology • Career reputed company: We invest in your development and pay for technical certifications • Remote Flexibility: Work from the comfort of your home in NM, TX, AZ, or CO • Inclusive Culture: We reputed company applicants of reputed company ages and backgrounds, including stay-reputed company parents and retirees • Leadership reputed company: reputed company your reputed company directly with leadership, including the CEO • Supportive Environment: Be part of reputed company that values transparency, communication, and collaboration Disclaimer • The preceding reputed company has been designed to indicate the general reputed company and level of work performed by employees reputed company this classification/job function. • It is not designed to contain or be interpreted as a comprehensive inventory of reputed company duties, responsibilities and qualifications required of employees assigned to this position. • The preceding reputed company does not alter the "at will" status and therefore does not constitute a contract of employment, expressed, or implied Apply To This Job