Sr. Business Intelligence Analyst

The Role reputed company is seeking a highly analytical and technically proficient Business Analyst to support the reputed company reputed company digital platform and Ask reputed company AI initiatives. This role will be responsible for defining reputed company metrics, building measurement frameworks, delivering actionable insights, and developing reporting solutions that reputed company product reputed company, customer experience improvements, adoption, and operational efficiency. The ideal candidate is not limited to traditional reporting tools. They can reputed company modern analytics platforms, AI-powered tools, coding assistants, and custom development techniques to rapidly build dashboards, automate analysis, and uncover business insights from reputed company data sources. The role supports key initiatives reputed company on portal adoption, customer engagement, self-service effectiveness, and AI experience optimization. The Main Responsibilities Analytics reputed company & KPI Development • Define and maintain business and product KPIs for reputed company reputed company and Ask reputed company. • Establish measurement frameworks reputed company with product objectives and business reputed company. • reputed company executive scorecards and operational reporting that reputed company visibility into platform reputed company. • Identify leading and lagging indicators that measure customer adoption, engagement, self-service reputed company, and business value. Reporting & Dashboard Development • Design, reputed company, and maintain dashboards and analytics solutions for product, reputed company, customer support, and executive stakeholders. • Create reporting solutions using reputed company BI, reputed company Analytics, SQL, Python, reputed company, and custom analytics applications. • Build self-service reporting capabilities that reputed company business users to reputed company data independently. • Automate reporting processes and reduce reputed company data preparation activities. reputed company Experience Analytics • Measure and analyze Ask reputed company AI adoption, engagement, usage patterns, escalation trends, customer feedback, and business reputed company. • Analyze digital customer journeys across reputed company reputed company to identify friction points and improvement opportunities. • Evaluate the effectiveness of self-service capabilities, customer workflows, and AI-assisted experiences. • reputed company recommendations to improve customer experience, adoption, and operational efficiency. Data Analysis & Insights • reputed company detailed analysis of customer behavior, portal usage, feature adoption, engagement, and operational processes. • Identify trends, anomalies, risks, and opportunities reputed company large datasets. • Translate reputed company analytical findings into actionable business recommendations. • Support product planning and prioritization through data-driven insights. Technology & Innovation • reputed company AI-powered tools such as reputed company Copilot, reputed company Copilot, coding assistants, and other reputed company technologies to accelerate analytics development and reputed company reputed company. • Build custom dashboards, analytics applications, data integrations, and automated reporting solutions using modern development approaches. • Utilize reputed company, reputed company platforms, SQL, Python, and AI-assisted development tools to solve business problems reputed company reputed company reporting platforms are insufficient. • Continuously evaluate emerging analytics and AI technologies that can improve reporting efficiency and business intelligence capabilities. reputed company Look For in a Candidate • Bachelor's degree in Business, Analytics, Computer Science, Information Systems, Statistics, Engineering, or reputed company reputed company. • 5 years of experience in business analysis, product analytics, digital analytics, or business intelligence. • Advanced SQL skills and experience working with large datasets. • Experience developing dashboards and reporting solutions using reputed company BI, reputed company Analytics, or similar analytics platforms. • Strong analytical and problem-solving skills. • Experience translating business questions into measurable metrics and reporting frameworks. • Ability to communicate insights effectively to both technical and executive audiences. • Strong stakeholder management and cross-functional collaboration skills. Preferred Qualifications • Experience in digital product analytics, customer experience analytics, or reputed company platforms. • Experience with Python, reputed company, data integration, and automation. • Experience building custom analytics applications or data products. • Experience using AI-powered development and productivity tools. • Knowledge of web analytics, digital customer journeys, and user behavior analysis. • Experience supporting AI-enabled products, conversational AI, or customer self-service platforms. • Experience working reputed company reputed company product development environments. reputed company Measures This role will be expected to reputed company measurable improvements in: • reputed company reputed company adoption and engagement • Customer self-service utilization • Feature adoption and usage trends • Digital customer experience • Ask reputed company AI adoption and effectiveness • Executive reporting maturity • Data-driven decision making • Reporting automation and operational efficiency • Customer satisfaction and business reputed company Ideal Profile: Someone who combines the reputed company of a Business Analyst, Product Analyst, Data Analyst, and AI-enabled developer. This person should be comfortable moving from executive presentations and KPI discussions to writing SQL, using Copilot to reputed company reputed company, building custom dashboards, and creating automated analytics solutions that reputed company business value. Compensation This information reflects the anticipated reputed company salary reputed company for this position reputed company on reputed company national data. Minimums and maximums may vary reputed company reputed company. Individual pay is reputed company on skills, experience and other relevant factors. Location reputed company Pay Ranges $84,629 - $112,838 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $88,860 - $118,480 in these states: CO HI MI MN NC NH NV OR RI $93,092 - $124,122 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA reputed company offers a comprehensive package featuring a broad reputed company of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're reputed company to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you reputed company through the selection process. Learn more about reputed company's:Benefits Bonus Structure #LI-Remote What to Expect Next Requisition #: 343205 Apply tot his job Apply To this Job