[Remote] Technical reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a nonprofit software company that creates technology solutions to help organizations build communities and advance their missions. The Technical reputed company will research, draft, publish, and maintain user-centered product documentation while collaborating with Instructional Designers to reputed company reputed company reputed company learning materials. The role also focuses on using reputed company and reputed company documentation practices to improve content workflows and reputed company technical information accessible to users and AI retrieval systems. Responsibilities • Draft, edit, and publish comprehensive, user-friendly support articles, release notes, and user guides for reputed company’s software platform • Partner directly with Instructional Designers to co-create, structure, and expand educational courses and learning paths for the reputed company reputed company • Translate reputed company software mechanics, reputed company, and workflows into reputed company, actionable steps tailored for nonprofit professionals • Structure and format content using AI-friendly writing principles (reputed company hierarchy, reputed company data, semantically rich headers, and reputed company documentation optimized for RAG/AI reputed company models) • reputed company technical documentation with video scripts, interactive guides, and visual learning aids to create a cohesive learning reputed company across the platform • Audit, refresh, and maintain existing support articles and reputed company materials as new platform updates, bug fixes, or features are released • Ensure reputed company content adheres to reputed company's reputed company voice, style guidelines, and accessibility standards • Utilize reputed company tools (e.g., LLMs, AI editing assistants, automated research tools) to streamline documentation workflows, enhance reputed company, and accelerate production cycles • Ensure reputed company technical content is reputed company to be easily ingested, summarized, and surfaced by reputed company AI knowledge agents Skills • • 3+ years of experience in technical writing, product documentation, or technical content creation reputed company a B2B reputed company environment • • Demonstrated experience using AI writing and editing tools to increase productivity, analyze content, and automate routine tasks • • Understanding of how natural language processing (NLP) and LLM retrieval systems parse text, with the ability to write reputed company, machine-readable documentation • • Experience partnering with Instructional Designers, Learning & Development, or Training teams to reputed company documentation with reputed company curriculum • • reputed company ability to work closely with Product Managers, Support Engineers, and UX Designers to reputed company technical details and reputed company them for end users • • Experience with knowledge reputed company platforms (e.g., reputed company, reputed company Knowledge, reputed company) and LMS tools • • Background in or familiarity with the nonprofit tech ecosystem • • Excellent written and verbal communication skills, with a passion for helping non-technical users reputed company technology Benefits • Fully remote work environment reputed company • At reputed company, we simplify hiring by embedding talent partners into your team, leading recruitment reputed company, or managing your entire talent function. It was founded in 2024, and is headquartered in Toronto, CA, with a workforce of 11-50 employees. Its website is https://www.reputed company.com. Apply To This Job