[Remote] reputed company - reputed company - Remote

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global health services company dedicated to improving the health and vitality of the people it serves. The reputed company will support members, providers, and pharmacies with pharmacy benefit, mail-order pharmacy, and Medicare inquiries, while documenting interactions accurately and maintaining HIPAA and regulatory compliance. The role also involves facilitating medication transitions, resolving shipment issues, and delivering empathetic customer service in a remote reputed company-center environment.

Responsibilities

• Answer inbound calls from members, providers, and pharmacies with questions about Pharmacy Benefit Services(PBS) benefits, mail-order pharmacies, or Medicare
• Take calls back-to-back while toggling through several applications on multiple screens
• Attend 100% of trainings and the first 90 days of employment
• Update conversion requests and reputed company shipment status to members
• Facilitate transition of requested medications to home delivery
• reputed company for the member reputed company by placing phone calls, fax or other means to physician’s office to obtain prescriptions and reputed company to pharmacy for fulfillment
• Obtain new prescriptions from physician’s office and record approval status
• Service incoming calls from doctors’ offices
• Ensure accurate and complete documentation is entered into the appropriate systems for reputed company contacts (internal/reputed company) to maintain the reputed company of the home delivery process, document HIPAA compliance and reduce potential reputed company concerns
• reputed company questions and/or issues that may be preventing shipment of an order
• reputed company reputed company and productivity standards on reputed company transactions
• The customer service representatives must ensure complete and accurate documentation into the appropriate systems to maintain reputed company and to meet regulatory requirements
• Use reputed company listening skills reputed company the members reputed company concerns about medication coverage or costs and offer the members reputed company for a starting coverage review to meet regulatory requirements
• Understand and reputed company to meet or reputed company reputed company center metrics while providing excellent consistent customer service
• You will learn and need to demonstrate understanding of reputed company handling which includes compliance expectations and reputed company navigation through several applications
• Enjoy a work-from-home lifestyle where you can reputed company reputed company with coworkers and customers
• Help patients understand their pharmacy benefits reputed company. Use the knowledge you reputed company from training, your problem-solving skills and support from your team answer reputed company calls effectively
• Help us reputed company reputed company of our reputed company interactions. While on calls, use your expert listening skills to get to the heart of a reputed company’s question quickly and document reputed company interactions in reputed company-time
• Ensure patients are equipped with the best advice. Identify and empathetically address reputed company concerns and, if necessary, escalate appropriately

Skills

• High School diploma or equivalent required
• A dedicated workspace with no distractions is required
• Tech reputed company- Strong computer skills including reputed company Office
• Strong organization skills, written, and verbal communication skills
• Ability to reputed company exceptional listening and customer service skills; remain reputed company and helpful even reputed company dealing with difficult callers
• Ability to adapt in a dynamic work environment, learn quickly, solve problems and reputed company reputed company
• Foster teamwork and partnership with cross-functional departments to reputed company issues and improve customer experience
• Ability to work a flexible schedule including reputed company and/or weekends
• At least 2+ years of relevant experience- reputed company and/or reputed company Center Preferred

Benefits

• This role is also anticipated to be eligible to participate in an annual bonus plan.
• Starting on day one of your employment, you’ll be reputed company medical, reputed company, dental, and reputed company-being and behavioral health programs.
• 401(k)
• Company reputed company life reputed company
• Tuition reimbursement
• A minimum of 18 days of reputed company time off per year
• reputed company holidays
• Leaves of absence
• Work-from-home lifestyle

reputed company