Cloud Engineer: Genesys Cloud CX

Job Description Genesys Cloud CX Technology Consultants are responsible for providing technical expertise & leadership for technology solution implementations in the Contact Center space, specifically with the Genesys Cloud CX Platform. This includes leading client discovery sessions to solicit requirements, architecting solutions, creating & maintaining technical documentation, configuring the... platform, and providing knowledge transfer to clients and other team members. Responsibilities / Job Duties In this role the primary responsibilities include (but are not limited to): • Leads customer discovery sessions and performs the solution implementations (configuration and deployment) of the Cloud platform. • Responsible for establishing and owning technical architectures and implementing new technologies. • Investigates complex technical issues and is expected to work with partnering personnel to resolve complex issues. • Participates in technical project teams and is able to manage and attain project goals (budget, scope, and time commitments). • Ability to prioritize issues effectively and meet tight deadlines when required. • Multitask across multiple projects of varying size and technical complexity; ability to focus on the details without losing sight of the bigger picture. • Maintains proficiency in Contact Center technology trends. • Ability to effectively work both independently and in a cross-functional team environment. • Able to serve as a technology lead on project teams. • Willingness to learn new technologies, continuously broaden skill set, and to identify value opportunities for new and existing clients. • Ability to lead Knowledge Transfer sessions with both internal staff and clients. Requirements • Bachelor’s degree in Engineering, Computer Science, or equivalent experience. • Minimum 3+ years technical, hands on experience with focus on the Genesys Cloud platform. • Experience with Java/JavaScript, Eclipse SDK & XML (SCXML/VXML) a definite asset. • Experienced with the design of CCaaS business processes (e.g., building Genesys Cloud CX call flows using Genesys Architect), routing, agent experience, call recording, etc. based on business requirements. • Ability to advise on business & operational best practices related to contact center migration to Genesys Cloud CX. • Familiarity with Network Load Balancing platforms (NLB, F5). • Familiarity with HA and DR strategies. • Demonstrated proficiency with Cloud technologies (Azure, AWS) strongly preferred. • Excellent written and verbal skills in English. Job Type: Full-time Job Type: Full-time Pay: $80,000.00 - $110,000.00 per year Benefits: • 401(k) • Dental insurance • Employee assistance program • Employee discount • Flexible schedule • Flexible spending account • Health insurance • Life insurance • Paid time off • Professional development assistance • Retirement plan • Vision insurance Schedule: • Monday to Friday Experience: • Genesys Cloud CX Platform: 1 year (Required) Work Location: Remote Apply Job!