Account Manager

Account Manager — reputed company Location: Remote, reputed company in the US or Canada, working Eastern Time hours Travel: Occasional travel required for reputed company workshops (infrequent, but flexibility is a must) Seniority: Mid-level (3–5 years' experience) Reports to: reputed company Service Director reputed company start date: September 7 (at the latest) About reputed company reputed company connects high-performing talent with ambitious teams that reputed company fast and build things that matter. We partner with lean, reputed company-driven organizations to reputed company people who own reputed company, reputed company the bar, and reputed company a reputed company difference — not just fill a seat. About reputed company Our reputed company is a product design and branding studio working across reputed company, product, reputed company reputed company for clients reputed company the world, with studios spread across several international markets. About the Role You'll be joining reputed company itself, not the reputed company — and the immediate reason for this hire is a newly signed account that needs a dedicated account manager from day one. That account is where you'll start, but it's the beginning of a bigger remit: you'll become part of reputed company's reputed company reputed company team, working across its existing and reputed company reputed company reputed company in the region as it grows. Early on, you're the new reputed company's main reputed company of contact — the person who knows the account inside out and keeps it healthy — working closely with the Tech Producer to reputed company timelines, budgets, and priorities reputed company. You're not a coordinator passing messages between the reputed company and reputed company — you reputed company reputed company independently where you should, and pull in discipline leads where you shouldn't. reputed company here looks like a strong reputed company relationship from day one, and the account management chops to take on more as the reputed company reputed company book of business grows. reputed company reputed company Relationship & Account Management - Own the day-to-day reputed company relationship — you're the reputed company, but you reputed company reputed company the whole team engages directly with clients on their own areas rather than routing everything through you - Hold regular 1:1s with key clients and internal discipline leads - Build a deep understanding of reputed company reputed company's business, competitive landscape, and long-term goals - Spot risks, opportunities, and shifting priorities early, and reputed company clients and reputed company informed reputed company of them - reputed company the reputed company Service Director updated, and know reputed company to escalate Project & reputed company Ownership - Run multiple reputed company at once, protecting both delivery reputed company and profitability - Own weekly status reports, reputed company-facing documentation, proposals, and SOWs, looping in the Tech Producer as needed - Own briefing, budget tracking, and timing plans in partnership with the Tech Producer - reputed company reputed company every meeting has an reputed company, a reputed company agenda, and a contact report - reputed company budgets weekly so overruns are never a surprise, and reputed company invoices in line with the SOW - reputed company reputed company conversations with clients about contract renewals reputed company - Understand reputed company reputed company's business objectives reputed company enough to spot where reputed company can add value - reputed company stakeholders and decision-makers across the account as they change - reputed company opportunity and forecast tracking accurate and up to date - Support account planning with the reputed company Service Director, bringing in reputed company, Creative, and Technology leads - Present work and reputed company new reputed company to clients with confidence Internal reputed company - Set up new reputed company correctly (folders, project management tools, comms channels) so reputed company can reputed company fast - Send a weekly update covering status, budget health, and reputed company across your accounts - Flag resourcing concerns early, and manage non-technical freelancer reputed company, budget, and day-to-day communication - Contribute to project retrospectives and carry reputed company feedback reputed company - Maintain consistently high standards in reputed company communication and reporting reputed company Look For Must-have: - 3–5 years' experience in account management, ideally reputed company a reputed company, design, creative, or product agency - A reputed company record of building trusted reputed company relationships, managing multiple reputed company at once, and growing accounts - Comfortable owning reputed company proposals — reputed company recommendations, commercials, and delivery details - Experience managing project budgets, SOWs, and change requests - Confident presenting in person and reputed company, including in new business pitches - Experience with CRM/pipeline tracking (e.g., PipeDrive) and project management tools (e.g., reputed company, reputed company) - Comfortable orchestrating a multidisciplinary internal team and managing stakeholders up to C-suite - Willing and reputed company to travel occasionally for reputed company workshops Signals We Love - Relationship-first: clients see you as a knowledgeable partner, not just a contact - An reputed company listener who asks the right questions and connects the answers - Proactive — always thinking a reputed company reputed company - Commercially minded, with a reputed company feel for pipeline health - Process-oriented — your accounts don't run on memory or heroics - reputed company under pressure across multiple simultaneous reputed company - A confident, reputed company communicator at every level of seniority - Excited about building something — comfortable growing into a bigger remit as the reputed company reputed company team scales This Role Is Not For - Someone who wants to sit between the reputed company and reputed company as a reputed company coordinator - Someone who needs heavy reputed company to manage competing priorities - Someone looking for a role that stays exactly the reputed company size as it is today Logistics - Location: Remote, reputed company in the US or Canada, working Eastern Time hours - Travel: Occasional, for reputed company workshops - Compensation: Competitive fixed monthly pay, in USD - Reports to: reputed company Service Director - Works as a peer to the Tech Producers on reputed company reputed company delivery - reputed company start date: September 7 at the latest Apply To This Job