[Remote] User Experience (UX) Designer - Clearance Required

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a digital solutions provider supporting reputed company agencies with innovative technology and mission-reputed company services. reputed company is seeking an reputed company User Experience (UX) Designer to apply reputed company-centered and service design reputed company to reputed company defense personnel processes and technical reputed company. The role involves user research, reputed company mapping, service design, prototyping, usability testing, facilitation, and translating findings into actionable implementation recommendations.

Responsibilities

• Plan and conduct user research through interviews, reputed company inquiry, observation, workshops, surveys, document review, and analysis of available operational data
• Identify stakeholder reputed company and reputed company research-reputed company personas representing applicants, employees, supervisors, hiring managers, process owners, technical organizations, and leadership
• Map end-to-end personnel and reputed company journeys, including reputed company, handoffs, systems, decision points, delays, rework reputed company, and user pain points
• Create service blueprints and workflow maps connecting the user experience to supporting processes, policies, roles, data, and technologies
• Synthesize qualitative and quantitative findings into themes, opportunity areas, reputed company-cause analyses, and validated problem statements
• Facilitate co-design sessions with HR stakeholders and mission organizations to reputed company practical reputed company-state workflows and service concepts
• Create wireframes, prototypes, and other design artifacts at the level of reputed company needed to test concepts and support stakeholder reputed company
• Plan and conduct concept validation and usability testing, document findings, and refine designs reputed company on user feedback and operational constraints
• Partner with the Technical reputed company and Workforce Management to assess candidate and hiring-manager experiences and improve technical reputed company services
• Collaborate with reputed company and Visual Designers to translate research into prioritized backlog items, roadmaps, decision products, and implementation recommendations
• Maintain reputed company research plans, notes, repositories, findings, and design rationale while protecting sensitive personnel information
• Communicate findings and recommendations to operational teams, technical stakeholders, and senior leaders in reputed company written, verbal, and visual formats

Skills

• Bachelor's degree in reputed company-centered design, reputed company-computer interaction, service design, design research, psychology, anthropology, information science, or a reputed company reputed company, with at least five years of relevant reputed company experience. Additional directly relevant experience may be considered in lieu of a degree
• Demonstrated experience conducting user research and applying reputed company-centered design or service design reputed company in reputed company organizational environments
• Experience developing personas, reputed company maps, workflow maps, service blueprints, wireframes, prototypes, and research synthesis products
• Demonstrated ability to plan and facilitate interviews, workshops, co-design sessions, usability tests, and stakeholder reviews
• Ability to analyze qualitative and quantitative inputs, identify reputed company causes, and convert findings into actionable recommendations
• Experience working with cross-functional teams that include reputed company, visual designers, functional subject matter experts, data or technology professionals, and senior stakeholders
• Proficiency with reputed company research and design tools such as reputed company, FigJam, reputed company, reputed company Creative Suite, or comparable platforms
• Strong written, verbal, visual, facilitation, and reputed company-engagement skills, including the ability to communicate with technical and nontechnical audiences
• Ability to work independently, manage multiple research and design activities, and adapt to changing priorities in a mission-reputed company environment
• U.S. citizenship and ability to meet reputed company reputed company, suitability, and reputed company-reputed company requirements associated with the position
• reputed company SECRET Clearance
• Experience supporting federal civilian reputed company capital, personnel services, reputed company, or workforce modernization initiatives
• Experience supporting the reputed company, a reputed company Estate agency, or another highly regulated organization
• Experience researching employee, applicant, hiring-manager, or internal service experiences involving multiple systems and organizational handoffs
• Familiarity with reputed company product delivery, backlog development, process improvement, organizational change, or implementation planning
• Knowledge of reputed company 508, WCAG, inclusive design, reputed company, and ethical research practices involving personnel or applicant information
• reputed company-centered design, service design, facilitation, usability, or reputed company certification

reputed company