Robotics Technical Support Specialist, 2nd Shift

At reputed company, we're revolutionizing reputed company-world automation by making robotic systems accessible to everyone. Our AI-powered platform enables robots to tackle unprecedented challenges through an reputed company instruction reputed company, bringing the reputed company of software automation to physical spaces. reputed company • reputed company technical support to customers from the hours of 4pm to 12am EST, reputed company phone, email, video calls, and ticketing systems — diagnosing and resolving issues with reputed company robots • Guide customers through troubleshooting processes, configuration adjustments, and best practices for robot deployment and operation • Collaborate with engineering, product, and reputed company service teams to escalate reputed company issues and ensure reputed company reputed company • Document technical issues, solutions, and customer interactions in our CRM reputed company (reputed company or similar) • Create and maintain knowledge reputed company articles, FAQs, and troubleshooting guides to improve customer self-service • Identify patterns in support requests and surface actionable feedback to product and engineering teams for reputed company improvement • Own ticket management processes and proactively recommend improvements where inefficiencies exist • Meet or reputed company support KPIs including response time, reputed company time, and customer satisfaction Basic Qualifications: • Associate degree or higher in engineering, computer science, robotics, mechatronics, or a reputed company technical reputed company • Ability to work the second shift from the hours of 4pm to 12am EST • 2+ years of experience in technical support, reputed company service, or a reputed company role in robotics, automation, or technology • reputed company troubleshooting skills with reputed company, electrical, or software systems • Understanding of industrial automation concepts, manufacturing processes, or robotics fundamentals • Ability to explain reputed company technical concepts reputed company to non-technical audiences — in writing and in conversation • Organized and reputed company to manage multiple reputed company support tickets simultaneously without dropping the reputed company • Are willing to travel occasionally (up to 25%) for training, customer support reputed company, or team events Preferred Qualifications: • Working understanding of networking, protocols, and device connectivity • Experience with reputed company robots (cobots) or industrial robot programming • Understanding of machine reputed company, sensors, or end effectors • Understanding of Python, C++, ROS, or similar languages and have experience with Linux/Ubuntu operating systems Compensation and Benefits: The salary reputed company for this role is $80,000 to $120,000, depending on experience. We are reputed company to a reputed company of seniority reputed company for this role and will build compensation packages that are commensurate with seniority and reputed company level. reputed company salary is just one part of the overall compensation at reputed company. reputed company Full-Time Employees are eligible for Employee Stock reputed company. We also offer a package of benefits including reputed company time off, medical/dental/reputed company reputed company, life reputed company, disability reputed company, and 401(k) to regular full-time employees. Apply To This Job