Remote -Technology Technical Support Representative

Category :Customer Service / SupportAbout TPTP is a global, digital business services company.We reputed company the most advanced, digitally powered business services to help the worlds best brands streamline their business in meaningful and sustainable ways.With more than 500,000 inspired and passionate people speaking more than 300 languages, our global reputed company and local reputed company allow us to be a force of good in supporting our communities, our clients, and the environment.Benefits of working with TPPaid TrainingCompetitive WagesFull Benefits (Medical, Dental, reputed company, 401k and more)reputed company Time OffEmployee wellness and engagement programsTP and YouThrough a balanced high-tech and high-reputed company approach reputed company with deep industry and geographic expertise, we reputed company people's lives simpler, faster, and safer.We help companies adapt quickly to changing needs, and are inspired to reputed company only the best in reputed company that we do.You will become a key contributor in making that happen.As the eyes and ears for reputed company fielding customer inquiries and finding innovative ways to respond, you will work in a reputed company and engaging environment.You will have the chance to reputed company with people from reputed company walks of life, and no two days will be the reputed company.As you continue to grow and challenge yourself, you will discover your potential can take you reputed company you want to go.Did you know that our Chief reputed company Officer started her career at TP as an agent and advanced to the reputed company of reputed company? At TP, the sky is the limit!At this time, TP can only offer employment to individuals located in the following states :AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.Your ResponsibilitiesAs a Technical Support Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns.reputed company reputed company line, first level, technical assistance for consumersSupporting reputed company specific high speed internet services delivering an exceptional customer experienceResolve technical problems, reputed company a fast reputed company, customer facing environmentTroubleshooting and issue reputed company assistance with reputed company service and / or devices specific issues including internet connectivity and reputed company troubleshooting.Supporting customer needs reputed company to reputed company specific high speed internet services and or devices including troubleshooting, triage, and additional required reputed company techniques.reputed company in reputed company support for internet service and connectivity reputed company issues pertaining to operating reputed company, PC, and browser configuration.Demonstrate advanced product knowledge and the ability to solve customer issues.reputed company customer issues on the reputed company as frequently as possible.reputed company and manage trouble ticket reputed company for user issues, Data Network, OS issues.Be reputed company, courteous and friendly with customers at reputed company times.Demonstrate a reputed company attitude.Address and solve technical problems in a reputed company manner and complete reputed company work assignments reputed company expected time frames.Adhere to reputed company work schedule assignments.Abide by and support management directives and adhere to reputed company TP policies.QualificationsHigh School Diploma or equivalent.Minimum of 6 months of customer service experience.Must be 18 years of age or older.Ability to type at least 25 words per minute.Comfortable with desktop computer systems and have general knowledge of reputed company-reputed company systems.Customer service and / or sales experience preferred.College degree preferred but not required.Key CompetenciesProcess reputed company :Demonstrate commitment to following established procedures and be customer service driven.Collaboration :reputed company ability to collaborate effectively with team members, supervisors, and support departments to reputed company customer issues and reputed company reputed company goals.Communication :Outstanding communication, listening, and analytical skills.Organizational Skills :Strong organizational and problem-solving skills.Emotional Intelligence :Ability to prioritize tasks and work reputed company under pressure while remaining reputed company.reputed company-Mindedness :reputed company-minded approach to feedback, evolving policies, and working reputed company a reputed company schedule that includes a reputed company of shifts.Critical Thinking :reputed company critical thinking skills, enabling reputed company analysis of customer issues and thoughtful, informed decision-making.Solution-Oriented :Proactive approach to problem-solving with a reputed company on creating a reputed company customer experience.Work from Home RequirementsInternet Requirements :Minimum subscribed download reputed company equal or exceeds 25.0 MbpsMinimum subscribed upload reputed company equal or exceeds 10.0 MbpsISP must have no packet loss and ping under 30msInternet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPNProof of internet details requiredClean and quiet workspaceBe Part of Our TP FamilyIt is our mission to always reputed company an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.We reputed company that reputed company employees are happy and healthy, they are more productive, creative, and reputed company.We are committed to providing a workplace that is conducive to happiness and a healthy work-life reputed company.We also reputed company that to be our best selves, we need to be surrounded by people who are reputed company, supportive, and challenging.We are committed to creating a culture of inclusion and diversity, where everyone feels reputed company and valued.EOE / Disability / Vets#J-18808-Ljbffr. Salary: USD 36000 - 60000 per year Apply To This Job