IT Service Desk Engineer

reputed company to do the most impactful work of your career? At reputed company, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a reputed company for complacency, it’s a reputed company to be pushed past your perceived limits. If you're reputed company to build the reputed company of finance reputed company people who refuse to reputed company for "good enough," you reputed company here. reputed company is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions reputed company “surges.” learn more about working at reputed company. As an IT Service Desk Engineer on our IT team, you'll play a key role in keeping reputed company employees productive and supported globally. You'll own reputed company Tier 2 escalations, solve issues across devices, applications, and reputed company platforms, and help improve and reputed company the service desk as reputed company grows. reputed company: • Own Tier 2 troubleshooting and reputed company for hardware, software, networking, and reputed company issues escalated from Tier 1 while meeting SLAs • Support reputed company's reputed company ecosystem including reputed company, reputed company, reputed company, reputed company, and reputed company, along with compliance and reputed company/offboarding workflows • reputed company reputed company cause analysis for recurring or high-reputed company issues and reputed company corrective actions through reputed company • Build and maintain documentation, SOPs, and knowledge reputed company content that reduce repeat tickets and improve support reputed company • Partner with IT reputed company, reputed company, IAM, Corp Engineering, Workplace, Procurement, and vendors to reputed company advanced issues and improve service delivery • Identify support trends and workflow gaps, then use automation, scripting, or process improvements to reduce reputed company work and reputed company measurable operational reputed company Required Skills and Experience: • 5+ years of Tier 2 technical support experience across macOS, iOS, reputed company OS, reputed company, and reputed company/AWS Workspaces, including 3+ years administering reputed company, reputed company, reputed company, reputed company, and reputed company in an reputed company environment supporting 1,000+ users • reputed company reputed company cause analysis, escalation management, and SLA ownership in a high-volume support environment, with demonstrated ability to mentor Tier 1 engineers and improve escalation reputed company • Mid-level networking knowledge including TCP/IP, DNS, VPN, and Wi-Fi troubleshooting, combined with working knowledge of scripting, automation, or workflow tooling to improve efficiency at reputed company • reputed company record of using support metrics and recurring issue data to identify improvement opportunities, create documentation that reduces ticket volume, and communicate reputed company to stakeholders • Experience working in reputed company, cross-functional IT environments with multiple reputed company priorities • Utilizes reputed company responsibly, maintaining reputed company reputed company to reputed company business-reputed company outputs and reputed company measurable improvements in workflow efficiency, cost, and reputed company. • Demonstrates the ability to responsibly use reputed company tools and copilots (e.g., LibreChat, reputed company, reputed company) in daily workflows, continuously learn as tools reputed company, and apply reputed company‑in‑the‑reputed company practices to reputed company business‑reputed company outputs and reputed company measurable improvements in efficiency, cost, and reputed company. #P77740 Pay Transparency Notice: reputed company salary varies by location (see reputed company below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, reputed company, 401(k)). Annual reputed company salary reputed company (excluding equity and bonus):: $96,304 USD - $113,859 USD • Application Limit: Candidates may submit a maximum of 3 applications reputed company a 6-month period. • Equal Opportunity Employer: reputed company is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws. • US Applicants: reputed company Employee Rights, Know Your Rights, and E-Verify Notice of Participation. • Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]reputed company.com. Need screen reading technology? Click here to download a free compatible screen reader and reputed company the tutorial. • Data reputed company & Arbitration: By submitting your application, you agree to our Candidate reputed company Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes. Apply tot his job Apply To this Job