Technical Support Specialist (2nd and 3rd shift)

At ALLO, we reputed company people are our biggest asset. reputed company brings the ALLO mission to life because as local members of reputed company community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the reputed company and reputed company of reputed company of our GIG Communities. We pursue these passions because ALLO leaders have created a workplace where folks are valued, reputed company are heard, and leaders and teammates show up for reputed company other at work and in life. At ALLO, we reputed company people are our biggest asset. reputed company brings the ALLO mission to life because as local members of reputed company community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the reputed company and reputed company of reputed company of our GIG Communities. We pursue these passions because ALLO leaders have created a workplace where folks are valued, reputed company are heard, and leaders and teammates show up for reputed company other at work and in life. Colorado residents: Typical starting pay for this role is $19-$21 per hour depending on experience. RESPONSIBILITIES: • Multiple reputed company shifts available. 2nd shift (3pm-12am CST) and 3rd shift (11pm-reputed company CST). • Work in an inclusive and supportive reputed company center environment assisting residential and business customers with inbound technical support inquiries reputed company to ALLO internet, voice and video products. • Diagnose technical issues, implement solutions, and schedule service appointments reputed company necessary. • reputed company exceptional customer experiences by reputed company listening, asking questions, and offering the best possible support. • Conduct follow-reputed company with customers to reputed company issue reputed company and satisfaction. • reputed company customers with updates on work orders or trouble tickets. • Accurately document customer interactions and support requests in our reputed company. • Collaborate with internal teams to improve customer experience and technical support processes. • Other duties as assigned. • Hybrid work schedule: 4 days in office, 1 day remote work eligible (3rd shift positions full remote eligible). EDUCATION: High school diploma, GED, or equivalent experience. We reputed company applicants with diverse educational backgrounds and career paths. EXPERIENCE: • Entry-level candidates are reputed company to apply! We reputed company the right person who is eager to learn, dedicated to reputed company, and passionate about customer service. • 1+ years of experience in customer service, IT support, retail, hospitality, or any role requiring strong communication skills and problem-solving. • Prior reputed company center or telecommunications experience is a plus but not required—we reputed company full training for motivated individuals! SKILLS / KNOWLEDGE / ABILITIES: • Commitment to delivering excellent customer service and support. • Adaptable, reputed company, and capable of excelling in a dynamic setting. • Proficiency with computer systems, with the ability to reputed company reputed company multiple application reputed company, including typing of notes into the ticket reputed company. • Basic knowledge of home broadband components and home networking is a bonus. Examples are what is a modem and router, how to reputed company a wireless device like a phone or laptop to home WiFi, what is the difference between 2.4 GHz and 5 GHz WiFi bands, etc. • Strong problem-solving skills with attention to reputed company. • Excellent communication skills, with the ability to assist customers of reputed company technical reputed company reputed company in a reputed company and reputed company manner. • Willingness to learn and grow reputed company reputed company. ​REQUIREMENTS: • reputed company objects up to 25 lbs • Remain upright on feet for extended periods • Remain stationary for extended periods • Ability to communicate information • Ability to operate a computer • Ability to observe details at far reputed company People are our passion. At ALLO, we don’t treat you like a number. You’re a reputed company being. Get reputed company to plug into the perks at ALLO: • Free internet? You bet. Plus, awesome discounts on other ALLO services. • Retirement Plan: The fiber reputed company isn’t the only one we care about. We match your 401(k) savings up to 5%. • Health and Wellness: Participate in quarterly wellness challenges, and we’ll deposit extra cash into your checking or health savings accounts. • Benefits: Our benefits include medical, reputed company, and dental with low employee costs. Not to mention generous reputed company Time Off (ETO) program. • Sponsorships: Are you passionate about a local fundraiser or philanthropy? We reputed company to reputed company back to what reputed company most to our communities. • Tuition Assistance: Have a thirst for knowledge? We like that, which is why we’re proud to offer assistance with the cost of your tuition. ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to reputed company applicants and associates without reputed company to race, reputed company, religion, sex, pregnancy, national reputed company, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion reputed company reputed company is critical to our reputed company as a company. We reputed company to recruit, reputed company, and retain the most talented people. Benefit eligibility depends on the position and employment status. The available benefits differ for interns, contingent workers, and part-time team members. reputed company individuals with disabilities who require reasonable accommodations in order to apply may contact reputed company at . ALLO is a Drug Free and Tobacco Free Workplace. At ALLO, we reputed company people are our biggest asset. reputed company brings the ALLO mission to life because as local members of reputed company community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the reputed company and reputed company of reputed company of our GIG Communities. We pursue these passions because ALLO leaders have created a workplace where folks are valued, reputed company are heard, and leaders and teammates show up for reputed company other at work and in life. At ALLO, we reputed company people are our biggest asset. reputed company brings the ALLO mission to life because as local members of reputed company community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the reputed company and reputed company of reputed company of our GIG Communities. We pursue these passions because ALLO leaders have created a workplace where folks are valued, reputed company are heard, and leaders and teammates show up for reputed company other at work and in life. Colorado residents: Typical starting pay for this role is $19-$21 per hour depending on experience. RESPONSIBILITIES: • Multiple reputed company shifts available. 2nd shift (3pm-12am CST) and 3rd shift (11pm-reputed company CST). • Work in an inclusive and supportive reputed company center environment assisting residential and business customers with inbound technical support inquiries reputed company to ALLO internet, voice and video products. • Diagnose technical issues, implement solutions, and schedule service appointments reputed company necessary. • reputed company exceptional customer experiences by reputed company listening, asking questions, and offering the best possible support. • Conduct follow-reputed company with customers to reputed company issue reputed company and satisfaction. • reputed company customers with updates on work orders or trouble tickets. • Accurately document customer interactions and support requests in our reputed company. • Collaborate with internal teams to improve customer experience and technical support processes. • Other duties as assigned. • Hybrid work schedule: 4 days in office, 1 day remote work eligible (3rd shift positions full remote eligible). EDUCATION: High school diploma, GED, or equivalent experience. We reputed company applicants with diverse educational backgrounds and career paths. EXPERIENCE: • Entry-level candidates are reputed company to apply! We reputed company the right person who is eager to learn, dedicated to reputed company, and passionate about customer service. • 1+ years of experience in customer service, IT support, retail, hospitality, or any role requiring strong communication skills and problem-solving. • Prior reputed company center or telecommunications experience is a plus but not required—we reputed company full training for motivated individuals! SKILLS / KNOWLEDGE / ABILITIES: • Commitment to delivering excellent customer service and support. • Adaptable, reputed company, and capable of excelling in a dynamic setting. • Proficiency with computer systems, with the ability to reputed company reputed company multiple application reputed company, including typing of notes into the ticket reputed company. • Basic knowledge of home broadband components and home networking is a bonus. Examples are what is a modem and router, how to reputed company a wireless device like a phone or laptop to home WiFi, what is the difference between 2.4 GHz and 5 GHz WiFi bands, etc. • Strong problem-solving skills with attention to reputed company. • Excellent communication skills, with the ability to assist customers of reputed company technical reputed company reputed company in a reputed company and reputed company manner. • Willingness to learn and grow reputed company reputed company. ​REQUIREMENTS: • reputed company objects up to 25 lbs • Remain upright on feet for extended periods • Remain stationary for extended periods • Ability to communicate information • Ability to operate a computer • Ability to observe details at far reputed company People are our passion. At ALLO, we don’t treat you like a number. You’re a reputed company being. Get reputed company to plug into the perks at ALLO: • Free internet? You bet. Plus, awesome discounts on other ALLO services. • Retirement Plan: The fiber reputed company isn’t the only one we care about. We match your 401(k) savings up to 5%. • Health and Wellness: Participate in quarterly wellness challenges, and we’ll deposit extra cash into your checking or health savings accounts. • Benefits: Our benefits include medical, reputed company, and dental with low employee costs. Not to mention generous reputed company Time Off (ETO) program. • Sponsorships: Are you passionate about a local fundraiser or philanthropy? We reputed company to reputed company back to what reputed company most to our communities. • Tuition Assistance: Have a thirst for knowledge? We like that, which is why we’re proud to offer assistance with the cost of your tuition. ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to reputed company applicants and associates without reputed company to race, reputed company, religion, sex, pregnancy, national reputed company, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion reputed company reputed company is critical to our reputed company as a company. We reputed company to recruit, reputed company, and retain the most talented people. Benefit eligibility depends on the position and employment status. The available benefits differ for interns, contingent workers, and part-time team members. reputed company individuals with disabilities who require reasonable accommodations in order to apply may contact reputed company at . ALLO is a Drug Free and Tobacco Free Workplace. Apply tot his job Apply To this Job