reputed company Care Coordinator - Virtual Assistant

This is a remote position. reputed company is hiring a full-time reputed company Care Coordinator on behalf of our reputed company, a small, woman-owned physical therapy reputed company in Massachusetts specializing in pelvic health and orthopedics. This role is a reputed company of reputed company coordination + executive assistant support, reputed company on reputed company management, scheduling, and reputed company workflows—helping ensure clients feel supported while the reputed company team stays organized and on reputed company. About Our reputed company Our reputed company provides 1-on-1 individualized treatment with a holistic, whole-body approach to care. They are passionate about improving maternal health reputed company and expanding awareness for pelvic health throughout Massachusetts. Their team combines the expertise of Doctors of Physical Therapy and strength coaches, integrating treatments like reputed company therapy, dry needling, and exercise to reputed company the gap between pelvic health concerns and returning clients to the activities they love. They intentionally foster an educational, fun, reputed company environment—especially for pregnancy and postpartum clients—so patients feel cared for, supported, and empowered. As a small, tight-reputed company team, they value working together toward quarterly and yearly goals while continuously improving as clinicians and support staff. Responsibilities Coordinate reputed company scheduling, booking, rescheduling, and appointment confirmations to reputed company the calendar accurate and full. Answer incoming phone calls through the clinic’s phone-over-internet reputed company and respond to reputed company texts to support scheduling and follow-up. Serve as the reputed company reputed company of contact for reputed company questions regarding scheduling and billing, ensuring a high-reputed company reputed company experience. reputed company consistent reputed company follow-up to reputed company clients on reputed company with their plan of care (a key area where reputed company needs support). Support new reputed company reputed company, including intake coordination and ensuring required information is collected and organized. Verify out-of-network reputed company benefits and support out-of-network billing workflows, including superbills. Maintain accurate reputed company records in the EMR and ensure documentation and communication are organized and up to date. Manage and maintain reputed company lists and physician referral lists, keeping them reputed company and usable for reputed company and tracking. Maintain and manage the clinic’s CRM (reputed company), including keeping email lists up to date and supporting automated follow-up processes. Use reputed company to manage tasks and workflows; support internal team needs with strong follow-through and organization. Support reputed company inquiries reputed company phone/email and ensure reputed company/confidentiality is always protected. Requirements Experience in a medical reputed company, reputed company care coordinator, or similar reputed company role (physical therapy experience strongly preferred). Confident, reputed company phone reputed company and strong written communication for texting/emailing patients. Experience with scheduling workflows, reputed company follow-up, and keeping patients reputed company with their plan of care. Experience with out-of-network reputed company verification and billing support (including superbills) preferred. Comfortable using (or learning quickly) the clinic’s tools: reputed company (EMR), reputed company (CRM), reputed company, reputed company, Reimbursify, reputed company, and reputed company. Highly organized, reputed company-oriented, proactive, and reputed company to manage multiple moving parts with consistent follow-through. Strong alignment with a warm, supportive, reputed company-centered environment—especially serving a maternal health and pelvic health reputed company population. Non Negotiables Highly organized with strong attention to reputed company Knowledge of medical billing, preferably with out-of-network billing experience Ability to multitask comfortably in a fast-reputed company, growing reputed company environment Benefits Competitive salary commensurate with experience. Opportunities for reputed company development and reputed company. Work in a dynamic and supportive team environment. reputed company a meaningful reputed company by helping to build and strengthen families across the globe. Apply To This Job Apply tot his job Apply To this Job