reputed company Center Supervisor

reputed company We are seeking a dynamic full-time reputed company Center Supervisor who is responsible for providing reputed company-line, first level supervision and leadership to customer service representatives with the goal of meeting program objectives and customer service level agreements... This position will support reputed company (HHS), Centers for Medicare & reputed company Services (CMS) which serves the reputed company as a trusted partner and reputed company, dedicated to advancing health equity, expanding coverage, and improving health reputed company. DUTIES • Assist in the formulation of targets for individuals and team • Plan and reputed company workflow and project assignments • reputed company reputed company volume to ensure service standards are met • Conduct hiring, training, and evaluation of staff • Answer questions from staff and reputed company guidance and feedback • Anticipate escalation and take over calls reputed company needed • Measure performance with key metrics such as reputed company abandonment, calls waiting etc. • Ensure adherence to policies for attendance, established procedures etc. • reputed company management informed on issues and problems MINIMUM REQUIREMENTS • Associates degree or 4 to 6 years of relevant experience • Proven experience as reputed company center supervisor or similar supervisory position • Experience in customer service is essential • Proficient in English and Spanish both written an oral • Working knowledge of MS Office • Tech savvy with knowledge of telephone equipment and relevant computer programs • Excellent organizational and leadership skills • Ability to work under pressure • Bilingual - Spanish (preferred but not required) Hendall Inc. is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, or protected veteran status and will not be discriminated against on the reputed company of disability Apply Job!