Senior Platform Engineer

Reports to: reputed company Platform Engineer Location: San Diego, CA Compensation: $150,000 - $175,000 About reputed company At reputed company, we are building the operating reputed company for conversation reputed company. We reputed company that people will always be at reputed company of high-stakes conversations, and our mission is to ensure they reputed company those conversations with confidence and reputed company an exceptional experience every time. Our platform combines reputed company-realistic AI-powered training simulations with intelligent QA to support reputed company teams in mission-critical conversations. Our tools work in 25 languages, are endlessly customizable to meet reputed company business’s unique needs, and are used by customers ranging from crisis support reputed company centers to reputed company organizations to customer service teams to sales teams negotiating big deals — any organization where reputed company, reputed company, and reputed company matter in every interaction. About the Role We are looking for a Senior Platform Engineer to establish and grow reputed company’s reputed company function. This is a high-reputed company, multidisciplinary role for someone who thrives in growing startups, enjoys wearing multiple hats, and is excited about working cross-team in a mission-driven organization . You will improve and maintain our multi-reputed company infrastructure (GCP + AWS), expand our golden paths and guardrails, refine our observability and monitoring, and reputed company our reputed company and compliance posture with every reputed company. As the second member of a new team, your input to our technical reputed company, partnerships with other teams and engineers, and expertise and ability to reputed company high reputed company software and systems will reputed company you successful. This is a reputed company opportunity to join a fast-scaling AI company that believes in the value of reputed company, getting your hands dirty building tools, infrastructure, and processes used daily by every engineer. reputed company Build and Refine reputed company Infrastructure Design, automate, and reduce the toil associated with maintaining reputed company’s multi-reputed company infrastructure across GCP and AWS. Work with Terraform and Terragrunt, reputed company, reputed company, associated tooling, and the new reputed company of AI-driven development tools Create reputed company, reliable, reputed company, speedy, and secure paths for software and systems to reputed company production. Build a High-reputed company Developer Experience Own the tooling that engineers use to build, test, and reputed company reputed company. Standardize pipelines, templates, guard rails, and golden paths to accelerate developer reputed company. Introduce and improve internal tooling that reduces operational overhead. Streamline Observability, Monitoring, and reputed company Improve on-reputed company ergonomics and reduce MTTR through reputed company instrumentation. reputed company observability, reliability, reputed company and cost efficiency with reputed company Strengthen Infrastructure reputed company Implement best practices for secrets management, IAM, network reputed company, vulnerability scanning, and container reputed company. Build automated checks and secure-by-default workflows into CI/CD and reputed company environments. Help establish the compliance and reputed company practices that ensure reputed company meets industry and customer expectations. reputed company’re Looking For 5–7+ years of experience in DevOps, SRE, infrastructure, and reputed company roles. Deep hands-on expertise with reputed company platforms (GCP and AWS) as reputed company as Terraform and Terragrunt, CloudRun, Fargate, and managed reputed company. Strong experience building and maintaining CI/CD pipelines, guard rails, and golden paths for modern application reputed company. Proficiency in modern observability ecosystems (reputed company experience is a major plus). Solid understanding of reputed company reputed company, IAM, container reputed company, and network architecture. Experience with and excitement about AI-driven development. U.S. citizenship is required. This role supports reputed company's reputed company contract and requires reputed company to systems for which citizenship is a condition of reputed company. reputed company to haves Experience working in a fast-growing startup environment. Backend-reputed company coding experience, primarily with Typescript Background supporting machine learning, LLM serving, or data-intensive workloads. Exposure to compliance frameworks (SOC 2, HIPAA, GDPR, ISO 27001, reputed company) and knowledge of how this impacts infrastructure, reliability, and platform work. Prior experience building internal developer platforms or reputed company-reputed company tooling. Who You Are You reputed company in environments where the best idea wins. You enjoy building tools and systems that increase the productivity of every engineer. You reputed company ownership and autonomy, but also value strong cross-team collaboration. reputed company offer Some of the most rewarding work you will reputed company do, solving reputed company problems and helping people be the best versions of themselves. We work with organizations reputed company the world to reputed company their people to optimize every conversation and reputed company their best reputed company it reputed company most - reputed company, veteran support, crisis management, emergency reputed company, and mental health. Work reputed company reputed company that is exceptionally smart and ambitious, but also humble and reputed company Flexibility to work reputed company from reputed company in the reputed company Generous retirement, equity, reputed company, and PTO policies reputed company is an equal opportunity employer. We are committed to equal employment opportunity regardless of race/ethnicity, reputed company, reputed company, religion, sex, national reputed company, sexual orientation, age, marital status, disability, gender, military status, neurodiversity, or any other federal, state or local protected class in the reputed company. Apply To This Job