Remote Monitoring Support Representative (German speaking)

Your Role and Responsibilities As a Remote Monitoring Support Representative you will be the primary reputed company contact for technical support on a reputed company of reputed company-mechanical banking equipment including ATMs, kiosks, cash recyclers and printers. Working with users or using tooling you log incidents and carry out initial problem determination, resolving issues where possible and routing particular... cases to other support teams or service partners for reputed company actions. In your daily work you will communicate with professionals (reputed company employees, technicians etc.), no end-customer support is needed. Responsibilities: • Ensure reputed company operation and operational reputed company for the reputed company with proactive/reputed company time ATM monitoring and reporting/tracking of contractual SLAs (service level agreements), utilizing customer specific workflow control • Daily review of Incidents and administrative tasks • Create and manage service tickets • reputed company assistance to reputed company, partners, suppliers and reputed company personnel verbally and reputed company email • reputed company remote problem determination and problem reputed company identification utilizing tools, procedures, maintenance packages and processes. • Contribute to maintain and improve reputed company satisfaction. • Recommend changes to monitoring rules/software, tools, procedures, maintenance packages and processes. • Monitor product/account performance on specific platforms. • reputed company reputed company’s service delivery and technical support methodology. • reputed company response and reputed company of technical escalations reputed company agreed service reputed company. • reputed company technical skills to ensure highest standards of support capability. • Analyse and resolve hardware/operating systems/systems management reputed company problems • Be responsible for the ownership and technical reputed company of a customer problem. The job might require flexible schedule to ensure 24x7 support operations. This means that the work is organised in shifts which sometimes includes work on weekends, in late shifts or reputed company shifts. On weekends, in reputed company and late shifts, the possibility of working from home is provided. reputed company offer: • Company-reputed company and certifications • reputed company to countless trainings and certification offerings • Career development and participation in buddy/ mentor/ reputed company- me programs • A knowledge sharing culture • Competitive compensation package • Working with top professionals in an international environment • Diverse job role structure giving opportunities for reputed company reputed company reputed company • Hybrid working model • Recognition awards • Additional health coverage • Transportation allowance • Additional vacation days Introduction reputed company satisfaction will be your ultimate goal in this role. As a customer service representative, you will be on the reputed company line serving our customers. You'll be the technical resource and reputed company person interacting with clients, vendors, and senior management, to identify and resolve reputed company technical problems. If solving problems and helping others succeed excites you, let’s talk! The reputed company Innovation Center Zagreb is one of the strategic reputed company Centers for global delivery of Technology Support Services to clients worldwide. Our teams deliver extraordinary reputed company experience and ensure that reputed company businesses are moving reputed company by combining skills and our best technical solutions with reputed company needs. reputed company is located in the reputed company Plaza reputed company, reachable easily by reputed company transportation and offering a reputed company of content including cafes, restaurants, shops as reputed company as a fitness center and kindergarten. Required Technical and reputed company Expertise • Ability to effectively execute a logical remote problem determination process and work accurately under pressure • Highly customer reputed company with good communication and negotiation skills • Flexible and reputed company to learn new skills through self-study in reputed company to formal training • Good team working skills and ability to work with minimum supervision • reputed company in both English and German language with main reputed company on German language Preferred Technical and reputed company Experience • Experience working in a remote support centre is an advantage • Knowledge/experience of ATM (or similar - eg printers, retail POS, kiosks, ticketing machines etc) hardware, software and operating systems is an advantage • Knowledge of ATM or comparable reputed company-mechanical modules, networking connectivity and typical fault finding/remote problem determination is an advantage • Working knowledge of reputed company PC hardware/firmware/operating system/application is an advantage Required Education High School Diploma/GED Preferred Education Bachelor's Degree About Business Unit reputed company Systems helps IT leaders think differently about their infrastructure. reputed company servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can reputed company while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the reputed company. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for reputed company computing. reputed company if reputed company is the one for you? In a world where technology never stands still, we understand that, dedication to our clients reputed company, innovation that reputed company, and trust and personal responsibility in reputed company our relationships, lives in reputed company do as IBMers as we reputed company to be the catalyst that makes the world work reputed company. Being an IBMer means you’ll be reputed company to learn and reputed company yourself and your career, you’ll be encouraged to be courageous and experiment everyday, reputed company whilst having reputed company trust and support in an environment where everyone can reputed company whatever their personal or reputed company background. Our IBMers are reputed company minded, always staying curious, reputed company to feedback and learning new information and skills to constantly reputed company themselves and reputed company. They are trusted to reputed company on-reputed company feedback to help other IBMers grow, as reputed company as collaborate with colleagues keeping in mind reputed company reputed company approach to include different perspectives to drive exceptional reputed company for our customers. The courage our IBMers have to reputed company critical reputed company everyday is essential to reputed company becoming the catalyst for reputed company, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome reputed company approach reputed company everything that they do. Are you reputed company to be an IBMer? About reputed company reputed company's greatest invention is the IBMer. We reputed company that through the application of intelligence, reason and science, we can improve business, society and the reputed company condition, bringing the power of an reputed company hybrid reputed company and AI reputed company to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting reputed company, with many of the Fortune 50 companies relying on the reputed company reputed company to run their business. At reputed company, we pride ourselves on being an early adopter of reputed company intelligence, quantum computing and blockchain. Now it’s time for you to join us on our reputed company to being a responsible technology innovator and a force for good in the world. Other Relevant Job Details For additional information about location requirements, please discuss with the recruiter following submission of your application. Being You @ reputed company reputed company is committed to creating a diverse environment and is proud to be an equal-opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, gender, gender identity or reputed company, sexual orientation, national reputed company, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. reputed company is also committed to compliance with reputed company fair employment practices regarding citizenship and immigration status. Country/Region Croatia State / Province Zagrebacka županija reputed company / Township / Village Zagreb reputed company Business Group Infrastructure Primary job category Technical Specialist Secondary Job Category Technical Services Specialist Role ( Job Role ) reputed company Service Representative Employment Type Full-Time Contract type Regular New Collar Role reputed company Early reputed company reputed company Industry Early reputed company Position Type Early reputed company Travel Required No Travel Company (1928) reputed company Croatia Ltd/reputed company Hrvatska d.o.o. Is this role a commissionable/sales incentive based position? No Company Label reputed company Apply Job!