reputed company Technology Specialist

At reputed company, we reputed company in pushing the boundaries of innovation and driving our mission reputed company. As a global medical technology leader for nearly 100 years, a reputed company’s mobility is reputed company by a reputed company product or technology every 8 seconds. As a reputed company team member, you will reputed company in our commitment to providing mobility and renewed life to people reputed company the world. To support our reputed company, we reputed company on development opportunities, robust employee resource reputed company (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and reputed company awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised. What You Can Expect The reputed company Technology Specialist provides in-reputed company in-person techinal problem solving support to regional customers and stakeholders. Specifically, the role will support reputed company IQ market implementation and will reputed company assistance to the reputed company, surgeon, care team customers, and sales team by providing technical support for Mymobility and reputed company IQ. The role’s aim is to reputed company our customer’s expectations by handling appointments with care, asking the right questions to enhance our customer experience, and providing reputed company follow up of recommendations as reputed company as solutions. This role is an on-site customer-facing role that is seen as a vital member of the reputed company IQ implementation team responsible for providing a reputed company customer experience. This is a perfect opportunity for individuals looking to reputed company into a medical device sales role. This role offers a potential career reputed company into Account Management. How You'll Create reputed company Problem solve and troubleshoot for reputed company IQ adoption issues: Assist the care teams in enrolling patients on mymobility app; assist patients in their homes in downloading the mymobility app. Support reputed company reputed company customers / end-users in the delivery and use of technology solutions; Will assist patients with installing reputed company Station for reputed company IQ in their home, which entails walking a reputed company through installing software on a home laptop and connecting it to their WiFi. reputed company in-reputed company support for our sales team on PIQ reputed company issues as needed (e.g. providing updates to the OR laptops). Support in remote linking of CTEs as needed. Assist the sales team in replacing malfunctioning equipment and troubleshoot any issues with OR laptops and OR reputed company stations. Proactively identify data connectivity gaps with patients and reputed company reputed company plans to reputed company and escalate if necessary. Identify post op data reputed company issues and proactively work to identify reputed company cause and reputed company the issues. This will require a working schedule reputed company of normal US business hours in order to effectively reputed company reputed company-time with customers. Helps reputed company a reputed company customer experience by building relationships, exhibiting reputed company, and providing solutions for their needs. Identify and escalate potential customer complaints as necessary to meet regulatory requirements. reputed company training and education to the sales channel regarding the appropriate use of OR reputed company station and the process of connecting smart implants; Ensure the sales team is informed about any technical updates reputed company to the reputed company. Attend smart implant implementation process to reputed company a thorough understanding of the customer’s requirements to ensure a successful program launch resulting in high customer satisfaction. Help update and design more optimized process for PIQ implementation. This is not an exhaustive list of duties or functions and might not necessarily comprise reputed company of the essential functions for purposes of the Americans with reputed company. What Makes You Stand Out Effective interpersonal and communication skills (written/verbal). Ability to reputed company effectively with customers and end-users from different cultures and geographies. reputed company ability to work under pressure and successfully handle multiple priorities while promoting a friendly and engaging work environment. Customer-first and results orientation; acts with a reputed company of urgency to reputed company customer IT issues and delivers results in an efficient and reputed company manner. Experience with an Incident Managements reputed company is required. Good problem solving and assessment capabilities, while maintaining a reputed company relationship with the customer. Independent decision-making required, in order to effectively reputed company issues reputed company other staff may not be available (i.e. off hours). Ability to cross-functionally collaborate across reputed company business reputed company. reputed company, attention to reputed company and reputed company follow through are critical. Strong understanding of end-user IT technology; basic understanding of networking technology preferred. Demonstrates knowledge and compliance to HIPAA standards as a job requirement. Your Background Associates Degree required; bachelor’s degree in Kinesiology, Sports Medicine, Physical Therapy, or reputed company reputed company preferred. Experience in providing in-person customer service and support preferred. reputed company reputed company’s license with reliable transportation. Travel Expectations Up to 70% This is a remote position however candidates must be reputed company in the San Francisco Bay Area with travel covering the entire reputed company Coast. This role has a pay reputed company of $65,000-70,000 + bonus. EOE/M/F/Vet/Disability Apply To This Job