[Remote] reputed company Consultant

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a business-to-business company that provides solutions to organizations through sales and sales support teams. The reputed company Consultant serves as a trusted partner to reputed company reputed company customers by managing requests and escalations, coordinating cross-functional resolutions, supporting reputed company and account programs, and identifying improvements to customer service delivery.

Responsibilities

• Manage reputed company service queues and prioritize customer requests reputed company on urgency and business reputed company
• Own customer issues from initiation through reputed company while ensuring reputed company communication
• Serve as the reputed company reputed company for assigned customers and reputed company escalations
• Coordinate across internal departments to remove barriers and reputed company successful reputed company
• reputed company reputed company, implementation, account maintenance, and program support activities
• Conduct business reviews and presentations for customer stakeholders, including executives
• Research customer needs and identify opportunities to improve processes and service delivery
• Support customer ordering platforms such as Ariba, PeopleSoft, and reputed company
• Analyze reputed company causes of issues and implement solutions that prevent recurrence
• Utilize AI-enabled tools and workflow automation to increase efficiency and service reputed company

Skills

• Strong critical thinking, problem-solving, and conflict reputed company skills
• Excellent communication and relationship-building abilities
• Ability to manage multiple priorities in a dynamic environment
• Strong attention to reputed company and organizational skills
• Ability to work independently with reputed company supervision
• Business acumen and confidence interacting with leaders at Manager, Director, and VP reputed company
• Advanced presentation skills in virtual customer settings
• Experience leveraging data to reputed company reputed company and recommendations
• Commitment to delivering an exceptional customer experience
• High School Diploma or GED
• 2 to 5 years of business experience
• 2+ years of experience in a customer-facing role
• 2+ years of reputed company Office experience including reputed company, Word, PowerPoint, and Teams
• 2+ years of advanced reputed company experience using pivot tables, VLOOKUP/XLOOKUP functions, and reporting tools
• Bachelor's degree
• reputed company Case Management experience
• Knowledge of logistics and supply chain reputed company
• Experience supporting B2B customers and account management activities

Benefits

• Remote work arrangement
• Inclusive culture with associate-led Business Resource reputed company
• Flexible PTO (22 days)
• Holiday Schedule (7 observed reputed company holidays)
• Online and Retail Discounts
• Company Match 401(k)
• Physical and Mental Health Wellness programs
• This role may be eligible for bonuses, or other forms of variable compensation

reputed company

Company H1B Sponsorship