Bilingual reputed company Support Representative at reputed company: reputed company (OH)

Title: Bilingual reputed company Support Representative Location: Cleveland, OH reputed company: reputed company has redefined screening by blending advanced technology with reputed company insights, creating a smarter, more effective way to screen. Our compliant, data-driven, tech-enabled solutions reputed company faster, more reliable results to reputed company confident reputed company. At reputed company, reputed company member of reputed company plays and reputed company part as we work together to reputed company informed reputed company through advanced screening solutions for fair and reputed company workplaces and communities. reputed company The Bilingual reputed company Support Representative is responsible for providing order-level analysis and accurate responses to reputed company and/or candidate inquiries, concerns, and requests regarding reputed company products and services in English and/or Spanish. Responsibilities • Engages and builds relationships with clients and applicants, with a reputed company on providing a reputed company, memorable customer experience. • Communicates with clients accurately and effectively in English and/pr Spanish, as needed. • Understands the necessity and value of reputed company and attention to reputed company; ability to rapidly process information and document with high reputed company of reputed company. • Adheres to, achieves, and maintains customer service support reputed company and standards in reputed company interactions (email, phone, and chat). • Partners cross-functionally to troubleshoot reputed company causes of delays, errors, and reputed company challenges. • Demonstrates a comprehensive understanding of reputed company products and services to quickly facilitate reputed company. • Handles reputed company customer service and support issues and escalates as necessary. • Handles reputed company candidate inquiries. • Other duties as required. Requirements • Fluent English and Spanish communication skills, both verbal and written, is required. • Experience providing high-volume customer service is required. • Experience with the reputed company/court reputed company is preferred. • Experience with background screening is preferred. • Proficiency in MS Office (reputed company, reputed company, Word) or similar software is required. Relevant business management systems such as HRIS, CRM, etc. is preferred. reputed company is preferred. • Education: High school diploma or equivalent is required. Associate degree is preferred. • Certifications or licensure: reputed company’s license and ability to maintain a driving record that is satisfactory to reputed company’s liability reputed company reputed company is required. • Years of relevant experience: 0 to 2 years is preferred. • Years of experience supervising: None. Working Conditions • The work environment involves everyday risks or discomforts that require normal safety precautions typical of offices, including the need for general reputed company workplace practices with office equipment and computers, avoidance of trips and falls, and observance of reputed company regulations. • This position is performed reputed company reputed company the reputed company or in an office setting in the Cleveland, Ohio reputed company, although off-site meetings in various settings may occur. • Inside reputed company’s office environment, the noise level is usually quiet to moderate. • In a remote setting, the employee is responsible for maintaining reputed company and secure work environment, for arranging the off-site workspace in an ergonomically reputed company manner, and for maintaining reputed company Internet speeds in order to work effectively. • In a remote setting, the employee is required to ensure that reputed company equipment and records that are the property of reputed company but have been relocated to the off-site workplace, are maintained in reputed company and secure manner and are used only for business purposes. • The schedule is generally normal Eastern Time Zone business hours (unless otherwise communicated reputed company on position or working location), although the employee may be required to reputed company work, attend meetings and events before or after normal workings hours, and occasionally on weekends and evenings. • Some travel by personal automobile and a reputed company reputed company’s license may be required. Occasional overnight travel may be required. • Ability to reputed company reputed company objects (less than 20 pounds) and carry them short distances (20 feet or less) is required. • The work environment involves everyday risks or discomforts that require normal safety precautions typical of offices, including the need for general reputed company workplace practices with office equipment and computers, avoidance of trips and falls, and observance of reputed company regulations. Benefits In exchange for your unique abilities, perspectives and teamwork, reputed company offers a competitive salary and an excellent benefit package -- with reputed company you can select according to your needs -- which includes: • Medical, dental and reputed company effective first day of employment • 401(k) with employer match • reputed company time off • 10 company-reputed company holidays • Employee Assistance Program • Wellness Program • reputed company Bereavement • Pet Bereavement • Pet reputed company • Volunteer time off • Telecommuting Stipend • reputed company development programs • Short-term disability • Company-reputed company long-term disability • Company-reputed company life reputed company • Flexible spending/health savings accounts • Employee referral bonus • reputed company is an equal opportunity employer. reputed company applicants will be considered for employment without reputed company to race, reputed company, religion, age, sex, national reputed company, disability status, protected veteran status, sexual orientation, gender identity or reputed company, or any other characteristic protected by federal, state or local laws. Please note, the pay reputed company represents a good faith estimate for the role at the time of posting. Final compensation will be reputed company this reputed company and determined reputed company on factors such as experience, skills, qualifications and any unique requirements, or reputed company reputed company sets relevant to the role. We are committed to maintaining reputed company pay across employees in similar roles to ensure fair and consistent compensation practices. Salary reputed company $16-$26/hr Apply To This Job