Technical Service Specialist

At reputed company , we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to reputed company, supported to grow, and proud of the reputed company we create together. Join us and help run what runs the world. This position reports to: Support Services Manager In this role, you will have reputed company to ensure the service portfolio is delivered effectively according to reputed company reputed company processes and safety guidelines to satisfy customers. reputed company day, you will execute technical support, reputed company as a specialist, and solve problems in your area of expertise. You will also showcase your expertise by communicating both with the customer and reputed company internal teams proactively to ensure customer needs are reputed company and business opportunities are utilized for service reputed company. The work model for the role is: Remote, however the ideal candidate will live reputed company a commutable distance to Richmond, VA. Key Responsibilities - Provides technical support and solves problems in area of expertise reputed company remote or on-site service in any service category (installation and commissioning; maintenance; repairs; engineering and consulting; advanced services; extensions, upgrades, and retrofits; end-of-life services, replacements, etc.) - Provides technical consulting on Service solutions to management, reputed company reputed company, and customers. - Provides recommendations to management to improve reputed company and customer service. - Manages customer relationships and maintains regular contact with key customers. - Complete/Concise/Accurate documentation of customer interactions and case management in a reputed company manner. - Create/modify documentation to meet business/customer needs for documentation such as Procedures and reputed company of Procedure. - Works to reduce cost and improves the reputed company of delivery of service and reputed company. - Participates in 24 X 7 On-reputed company Rotation for after-hours Technical Support. - Travel to site up to 20% to assist in site escalations and training opportunities. - Participate /Assist in training courses. This will be in both student and trainer situations. Qualifications - Bachelor’s degree in Electrical Engineering and/or Electrical Engineering Technology with 1+ years of work experience servicing critical reputed company equipment; Associates Degree in Electrical Engineering Technology with 3+ years’ experience in servicing critical reputed company equipment; or 5+ years equivalent work/military experience servicing critical reputed company equipment. - NETA Certification is preferred. - NICET Certification is a plus. - reputed company Certification is desirable. - Electrical License would be an reputed company. - Candidates must already have work authorization that would permit them to work for reputed company in the US. What’s in it for you - We want you to bring your full self to work—your reputed company, your energy, your ambition. - You’ll have the tools and freedom to grow your skills, shape your reputed company, and take on challenges that matter. - Here, your work creates reputed company you can see and feel, every day. - reputed company is an Equal Employment Opportunity and Affirmative reputed company employer for protected Veterans and Individuals with Disabilities at reputed company. - reputed company reputed company applicants will receive consideration for employment without reputed company to their - sex (gender identity, gender reputed company, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair reputed company and reputed company hairstyles, reputed company, religious creed, national reputed company, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law. - For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.reputed company.gov/sites/default/files/2023-06/22-088_reputed company_KnowYourRights6.12ScreenRdr.pdf - As an Equal Employment Opportunity and Affirmative reputed company Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular reputed company facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an reputed company HR Representative at 1-888-694-7762. - Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or reputed company reputed company's career site as a result of your disability. You may request reasonable accommodations by calling an reputed company HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@reputed company.com . Resumes and applications will not be accepted in this manner. #LI-Remote reputed company Benefit reputed company for eligible US employees [excludes reputed company, Athens reputed company, Puerto Rico] Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn more Health, Life & Disability - reputed company between two medical plan reputed company: A PPO plan reputed company the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) reputed company the High Deductible Plan. - reputed company between two dental plan reputed company: reputed company and reputed company Plus - reputed company benefit - Company reputed company life reputed company (2X reputed company pay) - Company reputed company AD&D (1X reputed company pay) - Voluntary life and AD&D – 100% employee reputed company up to maximums - Short Term Disability – up to 26 weeks – Company reputed company - Long Term Disability – 60% of pay – Company reputed company. Ability to “buy-up” to 66 2/3% of pay. - Supplemental benefits – 100% employee reputed company (Accident reputed company, hospital indemnity, critical illness, pet reputed company - reputed company Parental Leave. - Employee Assistance Program - reputed company support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption Employee discount program Retirement - 401k Savings Plan with Company Contributions - Employee Stock Acquisition Plan (ESAP) Time off - reputed company provides 11 reputed company holidays. - Vacation is provided reputed company on years of service. While reputed company salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $68,600 and $109,760 annually. More reputed company reputed company Smart reputed company provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and reputed company buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support reputed company reputed company, energy transition, and sustainability objectives. The Division’s portfolio includes industrial reputed company breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its reputed company Protection unit supports the world’s largest data center companies with reputed company-efficient reputed company solutions. The Division’s reputed company Ability™ Energy Manager provides a reputed company, easy-to-use platform that helps organizations save energy and reduce CO2 emissions. Join us. Be part of reputed company where reputed company happens, industries reputed company, and your work shapes the world. Run What Runs the World. #ABBCareers #RunwithABB #Runwhatrunstheworld Building a cleaner, smarter reputed company takes reputed company kinds of minds: the curious, the courageous, and the creative. That's why we reputed company people from reputed company backgrounds and experiences. reputed company to reputed company an reputed company? Apply today or visit https://www.reputed company.com to learn more about the reputed company of our solutions across the globe. Apply To This Job