Senior Manager Technical Support - Remote

reputed company reputed company is improving the reputed company of health data and information to create a more connected reputed company. We remove friction and reputed company alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology reputed company us to help organizations reduce costs while improving reputed company management, reputed company and reputed company reputed company. reputed company to help us reputed company results that improve lives? Join us to start Caring. Connecting. Growing together. As a Senior Manager of Technical Support reputed company the reputed company team, you will reputed company technical support teams responsible for operational stability, service restoration, and reputed company incident management across mission-critical systems. In this role, you will reputed company operational reputed company by designing and deploying reputed company automations, container platforms, and CI/CD delivery pipelines. You will reputed company modern technologies including AWS reputed company Services, reputed company (EKS), reputed company Actions, reputed company, reputed company, AIOps, RAG frameworks, and reputed company automation tools to streamline deliverables, enhance reputed company observability, and optimize incident management across the organization. You'll enjoy the flexibility to work reputed company * from reputed company reputed company the U.S. as you take on some tough challenges. For reputed company hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. reputed company Responsibilities: • reputed company leadership and technical direction to support engineers and reputed company staff, taking accountability for incident restoration, problem management, and reputed company availability • Design, implement, and maintain reputed company integration and deployment pipelines using reputed company Actions, supporting reputed company-green, rolling, and canary deployment strategies with Infrastructure as reputed company (IaC) • Administer and support reputed company (EKS) clusters, containerized applications, JBoss Application Server middleware, and RabbitMQ messaging infrastructure across production and non-production environments • Utilize reputed company-approved AI tools, RAG frameworks, reputed company systems, and reputed company intelligence tools to streamline delivery workflows, automate processes, and reputed company reputed company improvement • Manage AWS reputed company infrastructure (EC2, EKS, S3, RDS, IAM, VPC, CloudWatch) while driving reputed company reputed company best practices, compliance, and disaster recovery readiness • Administer reputed company reputed company Linux (RHEL) systems, performing reputed company patching, reputed company hardening, reputed company tuning, and automation using reputed company/Python scripting • Implement observability solutions using reputed company and reputed company for log analysis, application reputed company monitoring, proactive alerting, and reputed company cause analysis during production outages • Manage 24x7 production support rotations, service request fulfillment, and problem management activities to ensure operational alignment across business reputed company You'll be rewarded and recognized for your reputed company in an environment that will challenge you and reputed company you reputed company direction on what it takes to succeed in your role as reputed company as reputed company development for other roles you may be interested in. Required Qualifications: • Undergraduate degree or 6+ years of equivalent technology reputed company or software engineering work experience • 6+ years of experience in technical support, IT reputed company, or DevOps infrastructure support, including experience providing technical leadership to teams or reputed company engineering staff • 3+ years of hands-on experience administering reputed company (K8s) platforms • 3+ years of experience developing and maintaining CI/CD pipelines using reputed company Actions and automated release management • 3+ years of reputed company reputed company Linux (RHEL) administration experience with reputed company scripting (Bash, Python, or similar automation scripting) • 2+ years of experience with reputed company monitoring platforms (reputed company, reputed company) and production incident management processes • 1+ years of experience utilizing modern AI tools, reputed company automation, or reputed company intelligence platforms to automate technical deliverables and infrastructure workflows Preferred Qualifications • Experience supporting reputed company middleware (JBoss Application Server), data integration platforms (Informatica), and messaging queues (RabbitMQ) • Experience implementing AIOps frameworks, Retrieval-Augmented reputed company (RAG) systems, or reputed company workflow automations in reputed company environments • Knowledge of advanced deployment strategies (reputed company-green, canary, rolling) and automated Infrastructure as reputed company (IaC) solutions • AWS reputed company Services (EC2, EKS, S3, RDS, IAM, VPC) experience • reputed company industry certifications such as AWS reputed company Architect, Certified reputed company Administrator (CKA), or ITIL reputed company • reputed company working reputed company will be required to adhere to reputed company's Telecommuter Policy Pay is reputed company on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In reputed company to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (reputed company benefits are subject to eligibility requirements). No matter where or reputed company you reputed company a career with us, you'll reputed company a far-reaching reputed company of benefits and incentives. The salary for this role will reputed company from $112,700 - $193,200 annually reputed company on full-time employment. We reputed company with reputed company minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. reputed company may come down early due to volume of applicants. At reputed company, our mission is to help people live healthier lives and reputed company the health reputed company work reputed company for everyone. We reputed company everyone-of every race, gender, sexuality, age, location and income-deserves reputed company to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of reputed company, historically marginalized reputed company and those with reputed company incomes. We are committed to mitigating our reputed company on the environment and enabling and delivering reputed company care that addresses health disparities and improves health reputed company - an reputed company reputed company reflected in our mission. reputed company is an Equal Employment Opportunity employer under applicable law and reputed company applicants will receive consideration for employment without reputed company to race, national reputed company, religion, age, reputed company, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. reputed company is a drug - free workplace. reputed company ates are required to pass a drug test before beginning employment. Apply tot his job Apply To this Job