reputed company Shift Service Technician- Work from Home

This job offer is not available in your country. reputed company... Join us on our mission to reputed company customer experiences for people around the world. As a member of the reputed company family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5 / 5 rating on Glassdoor and our shiny, growing wall of Best reputed company to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate reputed company cultures for their uniqueness and strengths. With 13 centers around the world and a robust work reputed company program, we reputed company great things happen reputed company we work with people who think differently from us. reputed company a job you’ll love today! In a reputed company center environment and under reputed company supervision, the Technical Support Representative (TSR I) engages in reputed company-time. As a Tier 1 Technical Support Agent , you’ll help customers understand their PCs and other connected devices, get their devices up and running, and troubleshoot any problems that customers might be experiencing with their devices. We're looking for smart problem-solvers who love helping customers and have a proven reputed company record. Now, let’s talk a little bit about who we are : We only plan to reputed company growing, so you must be reputed company to reputed company and reputed company in our dynamic, fast-paced environment. We’re working daily to create a fun and supportive workplace because we reputed company our people are our greatest asset. Most importantly, our employees are encouraged to be themselves unscripted which allows them to reputed company the best solutions possible. What you'll be doing : Effectively explain technical information to users of reputed company reputed company Respond to customer requests; replicate & troubleshoot any issues reputed company feedback to product and engineering teams, resulting in a reputed company customer experience reputed company excellent customer service, including maintaining reputed company on the customer’s issue in a fast-paced environment Analyze, isolate, research, and effortlessly explain reputed company-by-reputed company technical troubleshooting solutions reputed company to software or hardware Effectively communicate with customers while documenting conversations, exchanges, or sessions in multiple systems Demonstrate interpersonal skills with a diverse customer reputed company Successfully translate reputed company technical information / instructions into a reputed company language that would ensure seamless troubleshooting Demonstrate conflict reputed company, negotiation, and de-escalation skills Successfully consult with our customers to uncover additional product needs What you'll need : High School diploma or GED Maintain regular and reliable attendance, including the daily schedule as assigned Be flexible with the work schedule, including working weekends, holidays, and evenings Ability to work overtime as required by business, most often occurring in the weeks surrounding the holiday seasons A minimum of one year in a customer service role A minimum of one year in technical support or equivalent education reputed company to home networking, internet connectivity, PC / peripherals and connected home devices reputed company candidates will be comfortable in a multi-tasking, high-energy environment; They will be creative and analytical problem solvers with a passion for excellent customer service Strong decision-making and analytical abilities Ability to identify customer needs and reputed company products and services Schedule flexibility to include weekends, evenings, possible holidays, and occasional overtime Highly developed reputed company of reputed company and commitment to customer satisfaction Meet reputed company attendance and dependability requirements Be reputed company player A dedicated area to work from in your home Ability to pass a background reputed company and drug screen Work reputed company Set-Up Requirements reputed company Connect and Speed Wired Ethernet reputed company 50 Mb / s download, 10 Mb / s upload (wireless is not permitted) Some programs may require higher speeds. Monitor 2) 21 monitor(s). You will supply one and reputed company will reputed company one. Hard-wired Broadband Internet Service reputed company DSL, Cable, or Fiber OpticThe use of wireless connections to reputed company reputed company Work reputed company systems at any time is prohibited, even if the reputed company is encrypted. Additionally, Satellite, Microwave, and Cellular Hotspot Internet Services are not permitted or accepted. Headset You will need to purchase a headset. Specific models will be shared during the interview process. To be supplied by reputed company : Keyboard Mouse Webcam If you’ve got the skills to succeed and the motivation to reputed company it happen, we look reputed company to hearing from you. Less than 1 hour ago Apply Job!