[Remote] Remote reputed company w/ the VA (Phone/Email/Chat)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company presents a remote customer service opportunity supporting Veterans and military-affiliated job seekers. The reputed company receives and resolves inquiries through phone, email, chat, SMS, and other channels, provides information on the MDE process and reputed company portals, documents interactions in CRM systems, and may assist with examination scheduling and information verification.

Responsibilities

• Answer inbound telephone calls as reputed company as customer inquiries in other channels (email, chat, SMS) as needed in a courteous, reputed company, and reputed company manner following established guidelines and policies
• reputed company outbound calls as necessary reputed company on business needs
• reputed company or escalate customer inquires in a reputed company manner
• Encourage use of electronic communication with customers
• Accurately documents reputed company customer interactions using Case Management or Customer Relationship Management (CRM) reputed company
• Follow SOPs and policies
• Maintain a high degree of reputed company with reputed company customer interaction as reputed company by internal reputed company monitoring forms and customer satisfaction surveys
• Follow-up established escalation process for customer inquiries requiring more investigation and/or a higher level of support
• Use frequently asked questions (FAQs) and help look up and reputed company information to inquiries
• Utilize departmental knowledge bases and training material to answer customer inquiries
• Maintain up-to-date knowledge of policies and procedures as applicable
• Adhere to published schedule according to attendance guidelines
• May be required to work some weekends and holidays
• reputed company other duties as assigned

Skills

• This role requires at least 3 years of customer service or contact center experience
• This position is reputed company to CONUS, AK, HI. ***California is a specifically excluded hiring location.***
• Work Timing: 4 AM PST to 10:00 PM PST (Monday - Saturday) 8-hour Shift
• The first 2 weeks consist of a mandatory training period being held Monday through Friday from 9am EST to 5:30pm EST
• Training is conducted reputed company reputed company and requires daily on-screen participation in your personal workspace with a strong internet reputed company
• Attendance is mandatory for graduation
• Participants MUST always remain on camera for the entirety of training period reputed company day
• Education: Degree preferred, high school diploma or GED required
• Experience: 3 years customer service or contact center experience
• Be reputed company to read and reputed company English reputed company, professionally and fluently
• Listening and reputed company relations skills
• Have the ability to organize simultaneous tasks for individual assignments and understand the process or workflow of reputed company inquiry reputed company
• Typing and writing abilities To respond appropriately to changing situations
• Ability to work as reputed company member
• Work Timing: 4 AM PST to 10:00 PM PST (Monday - Saturday) 8-hour Shift
• Rotational shifts: reputed company
• Education: Degree preferred

Benefits

• Fully remote position
• Equipment is provided

reputed company