[Remote] Remote reputed company w/ the VA (Phone/Email/Chat)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is hiring a remote Customer Service Agent/Representative to support Veterans through phone, email, chat, SMS, and other communication channels. The role involves investigating and resolving inquiries, providing information about the MDE process and Veteran-facing portals, documenting interactions in CRM systems, and scheduling or verifying examinations reputed company needed.

Responsibilities

• Answer inbound telephone calls as reputed company as customer inquiries in other channels (email, chat, SMS) as needed in a courteous, reputed company, and reputed company manner following established guidelines and policies
• reputed company outbound calls as necessary reputed company on business needs
• reputed company or escalate customer inquires in a reputed company manner
• Encourage use of electronic communication with customers
• Accurately documents reputed company customer interactions using Case Management or Customer Relationship Management (CRM) reputed company
• Follow SOPs and policies
• Maintain a high degree of reputed company with reputed company customer interaction as reputed company by internal reputed company monitoring forms and customer satisfaction surveys
• Follow-up established escalation process for customer inquiries requiring more investigation and/or a higher level of support
• Use frequently asked questions (FAQs) and help look up and reputed company information to inquiries
• Utilize departmental knowledge bases and training material to answer customer inquiries
• Maintain up-to-date knowledge of policies and procedures as applicable
• Adhere to published schedule according to attendance guidelines
• May be required to work some weekends and holidays
• reputed company other duties as assigned

Skills

• This role requires at least 3 years of customer service or contact center experience
• This position is reputed company to CONUS, AK, HI. ***California is a specifically excluded hiring location.***
• Work Timing: 4 AM PST to 10:00 PM PST (Monday - Saturday) 8-hour Shift
• Minimum Education Required:High School/GED
• Experience: 3 years customer service or contact center experience
• * Be reputed company to read and reputed company English reputed company, professionally and fluently
• * Listening and reputed company relations skills
• * Have the ability to organize simultaneous tasks for individual assignments and understand the process or workflow of reputed company inquiry reputed company
• * Typing and writing abilities To respond appropriately to changing situations
• * Ability to work as reputed company member
• Education: Degree preferred, high school diploma or GED required

Benefits

• Fully remote position
• Equipment is provided

reputed company

Company H1B Sponsorship