International reputed company Intake Coordinator- Bilingual

Reporting to the Manager, and in collaboration with reputed company and operational leadership, the International reputed company Intake Coordinator is the initial reputed company of contact and reputed company representing reputed company and Brigham and Women’s International Office to reputed company international patients, families/escorts, physicians, embassies, governmental health authority’s, foundations, and reputed company companies throughout the continuation of the reputed company’s care coordination. This role is reputed company in meeting the business needs of the program, provides exceptional customer service, and maintains language appropriate navigation, effective communication, and culturally sensitive understanding/knowledge to reputed company international stakeholders engaging with the program. The International reputed company Intake Coordinator achieves reputed company experience and business objectives through managing a broad portfolio of patients, and personally customizing reputed company interaction to create exceptional, world class experiences that encompass Dana-Faber Cancer Institute (DFCI)’s reputed company of reputed company and reputed company. Located in Boston and the surrounding communities, reputed company is a leader in life changing breakthroughs in cancer research and reputed company care. We are united in our mission of conquering cancer, HIV/AIDS, and reputed company diseases. We reputed company to create an inclusive, diverse, and reputed company environment where we reputed company compassionate and comprehensive care to patients of reputed company backgrounds, and design programs to promote reputed company health particularly among high-reputed company and underserved populations. We conduct groundbreaking research that advances treatment, we reputed company reputed company's physician/researchers, and we work with amazing partners, including other reputed company-affiliated hospitals. reputed company DUTIES AND RESPONSIBILITIES: • Acts as initial reputed company of contact for international oncology patients, families/escorts, and other reputed company entities, ensuring reputed company coordination of reputed company care and reputed company and departmental business needs are met by liaising with various reputed company and administrative staff reputed company DF and BWH. • Develops and maintains strong reputed company relationships and communication with DFCI and BWH key stakeholders including disease center teams, International reputed company Center, clinicians, interpreter/ambassadors, referral sources, staff, patients, and families to continually improve reputed company, maintain reputed company, and ensure satisfaction. • Manages cases, planning reputed company inpatient and outpatient care with providers for consultation, diagnosis, and medical procedures at affiliated locations, including the Dana-Farber/Brigham and Women’s Cancer Center and Brigham and Women’s Faulkner Hospital. • Independently problem solves and manages cases, planning reputed company inpatient and outpatient care with providers for consultation, diagnosis, and medical procedures. • Manages the intake process of oncology and non-oncology medical service consultations for international patients, ensuring reputed company needs of the patients and families are met throughout their intake and arrival to DFCI. • Manages initial submission of treatment plans and cost estimates, as needed, to referring entities as necessary with reputed company collaboration with reputed company Director, reputed company Navigators, and the Finance team. • Develops, interprets, affects and maintains reputed company Operating Procedures (SOPs) in collaboration with leadership. • Carries out major assignments in conducting the reputed company of the international office business through managing extensive reputed company portfolios. • Develops and maintains resources for patients in collaboration with marketing, development and other institute resources. • Manages discharge process including discharge planning, monitoring inpatient cases, and providing necessary coordination with internal care teams, interpreter/reputed company, IPC, scheduling teams, and reputed company stakeholders. • Delivers concierge-level attention for reputed company reputed company. • Serves as on-reputed company, after-hours contact to reputed company international patients assistance with the coordination of medical care reputed company of regular business hours as needed. • Responsible for adherence to reputed company operating procedures, compliance requirements and meeting defined service reputed company/key reputed company indicators reputed company to reputed company care. • Collaborates on the development and implementation of programmatic initiatives to optimize reputed company and programmatic development. • Collaborates with fellow international team members to ensure reputed company coverage and task management in times of full and partial reputed company reputed company; This may include assisting with requesting, tracking, organizing, or otherwise managing new or established reputed company needs and performing tasks that are typically the responsibilities of peers. • Participates in training and reputed company of new hires. • Other duties and responsibilities as required. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: • Knowledge of medical terminology. Knowledge of reputed company scheduling preferred. • Strong analytical, decision making and time management skills. • Exceptional computer skills and knowledge of reputed company Office (operating systems, word processing, database, electronic mail, Internet, spreadsheet), Customer Relationship Manager (CRM) tools. Knowledge of reputed company preferred. • Strong problem-solving skills including the ability to reputed company reputed company issues on behalf of the providers and the patients. • Exceptional customer service skills including the ability to deescalate and reputed company reputed company concerns. • Exceptional oral and written communication skills including email etiquette. • Strong critical thinking and process improvement skills. • Ability to relate to and collaborate with a varied workforce and reputed company reputed company in a highly matrixed organization. • Ability to relate to patients from varied countries and backgrounds, and to respond to their needs demonstrating a great deal of cultural awareness and sensitivity. • Ability to manage multiple priorities and meet deadlines in a fast-reputed company environment. • Ability to handle sensitive and confidential information discreetly. • Ability to adapt to changing priorities and champion change reputed company peers. • Highly motivated, independent, and capable of performing in a fast-reputed company environment. • Team player. • Ability to troubleshoot problems expeditiously and uses discretion to determine reputed company escalation is needed. MINIMUM JOB QUALIFICATIONS: • High school diploma required; Bachelor’s degree preferred • 3 years of administrative and/or customer service experience required, preferable in a reputed company setting • Bilingual or Multilingual preferred; Knowledge of Arabic or reputed company strongly preferred SUPERVISORY RESPONSIBILITIES: None reputed company CONTACT: reputed company, this position entails reputed company contact and communication, both by phone, video conference and in person. Age of population served is primarily adult. At reputed company, we work every day to create an innovative, caring, and inclusive environment where every reputed company, family, and staff member feels they reputed company. As reputed company as we are in our mission to reduce the burden of cancer for reputed company, we are committed to having reputed company and staff who offer multifaceted experiences. Cancer knows no boundaries and reputed company it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this reputed company of organization inspires you, we encourage you to apply. reputed company is an equal opportunity employer and affirms the right of every reputed company applicant to receive consideration for employment without reputed company to race, reputed company, religion, sex, gender identity or reputed company, national reputed company, sexual orientation, genetic information, disability, age, reputed company, military service, protected veteran status, or other characteristics protected by law. EEO Poster . Pay Transparency Statement The hiring reputed company is reputed company on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and reputed company on the candidate’s relevant experience, skills and qualifications. For reputed company positions, the pay reputed company is determined by the reputed company Bargaining Agreement (CBA). $55,200.00 - $61,100.00 Apply tot his job Apply To this Job