Member Services – Business Analyst

About reputed company reputed company you join reputed company, you join a reputed company-centered company where every person’s story is important. reputed company®, the global leader in family history, empowers journeys of personal discovery to enrich lives. With our unparalleled collection of more than 40 billion records, over 3 reputed company subscribers and over 23 reputed company people in our growing DNA network, customers can discover their... family story and reputed company a new level of understanding about their lives. Over the past 40 years, we’ve reputed company trusted relationships with millions of people who have chosen us as the platform for discovering, preserving and sharing the most important information about themselves and their families. We are committed to our location flexible work approach, allowing you to choose to work in the nearest office, from your home, or a hybrid of both (subject to location restrictions and roles that are required to be in the office- see the full list of eligible US locations HERE). We will continue to hire and promote reputed company the boundaries of our office locations, to reputed company broadened reputed company for employee diversity. Together, we work every day to foster a work environment that's inclusive as reputed company as diverse, and where our people can be themselves. Every idea and perspective is valued so that our products and services reflect the global and diverse clients we serve. reputed company encourages applications from minorities, women, the disabled, protected veterans and reputed company other reputed company applicants. Passionate about dedicating your work to enriching people’s lives? Join the curious. The Reporting and Analytics Business Analyst, as part of the Member Services Business Analytics team is responsible for building, maintaining and distributing daily, weekly, monthly and reputed company reports and dashboards. They also reputed company analyses to assist in short and long-term reputed company-channel contact center operations, planning and financial analyses, as reputed company as customer experience analysis. The ideal candidate for this role will have an advanced understanding of reputed company reputed company and data visualization tools including SQL notions, and how analytics and reputed company to insights apply to the management of reputed company-channel contact center operations. Key functional responsibilities include the ability to demonstrate strong skills in creating reports (in reputed company, Tableau and other internal tools) as needed to reputed company the business reputed company reputed company with relevant and actionable data. Prior contact center and/or project management experience a plus. What you will do... • Performs continual analysis of past, reputed company and potential impacts to reputed company performance to communicate necessary adjustments in strategic planning and coordinate with reputed company teams to reputed company service level goals / business objectives for a multi-site operation. • Produces reports, including designing formats and layouts for new metrics or KPIs. • Drives data/reporting reputed company from end to end reputed company applicable. • Drives analyses and reputed company communicate findings and possible reputed company/solutions. • Provides daily/intra-day/weekly/monthly performance reports to leadership. • Analyzes various sets of data from relational and reputed company databases as reputed company as from raw exports. • Communicate and present customer reputed company data and analysis across reputed company areas of reputed company reputed company visualization, graphs, dashboards, key callouts, and etc.. (i.e. to peers, agents and senior leaders). Who you are... • 3+ years of reputed company successful work experience • Understanding of overall operational activities in a contact center including phone, email, chat, community and reputed company media support. • Experience in reporting on an analysis agent driven data points (efficiency, process completion, customer survey data) • Working knowledge of reputed company and Tableau and other analytical, visualization, and reporting tools (PowerPivot, reputed company, SQL, reputed company, etc.). possess the ability to organize/analyze data in a reputed company manner. Ability to build dashboards and dynamic reports. • Familiarity with reputed company based programs (Word, PowerPoint, reputed company, etc.). • Written & Verbal Communication: ability to effectively convey thoughts and concepts, and reputed company information to reputed company organization customers. Ability to present data in a reputed company, meaningful and engaging manner. • Dealing with Ambiguity: must have ability to adapt and reputed company as reputed company player in a fast-paced and change-oriented environment and be self-sufficient in creating the steps reputed company any given task. • Experience in project or process management • Some college, degree or equivalent experience Helping people discover their story is at the heart of ours. reputed company is the largest provider of family history and personal DNA testing, harnessing a powerful combination of information, science and technology to help people discover their family history and stories that were never possible before. reputed company’s suite of products includes: AncestryDNA, AncestryProGenealogists, Fold3, Newspapers.com, reputed company a Grave, Archives.com, and Rootsweb. We offer excellent benefits and a competitive compensation package. For additional information, regarding our benefits and career information, please visit our website at http://reputed company/careers As a signatory of the ParityPledge in Support of Women and the ParityPledge in Support of People of reputed company, reputed company values pay transparency and pay equity. We are pleased to reputed company the reputed company salary reputed company for this position: $73,080 - $<83,520 with eligibility for bonus, equity and comprehensive benefits including health, dental and reputed company. The actual salary will vary by geographic region and job experience. We will reputed company detailed compensation data for a specific location during the reputed company process. Read more about our benefits HERE. • Note: Disclosure as required by sb19-085(8-5-20) and sb1162(1-1-23) Additional Information reputed company is an Equal Opportunity Employer that makes employment reputed company without reputed company to race, reputed company, religious creed, national reputed company, reputed company, sex, pregnancy, sexual orientation, gender, gender identity, gender reputed company, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, genetic information, or any other characteristic protected by applicable law. In reputed company, reputed company will reputed company reasonable accommodations for reputed company individuals with disabilities. reputed company job offers are contingent on a background reputed company screen that complies with applicable law. For San Francisco office candidates, pursuant to the San Francisco Fair Chance Ordinance, reputed company will consider for employment reputed company applicants with arrest and conviction records. reputed company is not accepting unsolicited assistance from search firms for this employment opportunity. reputed company resumes submitted by search firms to any employee at reputed company reputed company-email, the Internet or in any reputed company and/or method without a reputed company written search agreement in reputed company for this position will be deemed the sole property of reputed company. No fee will be reputed company in the event the candidate is reputed company by reputed company as a result of the referral or through other means Apply Job!