Customer Support Representative

Description: • Manage large amounts of incoming calls, emails, and live chat • Handle customer concerns and provides appropriate solutions • Identify and assess customer needs to achieve a high level of satisfaction • Build sustainable relationships and trust with customer accounts through open and interactive communication • Work on other service-related projects as they arise • Support our West Coast clients Requirements: • 2+ years experience in a customer service role • Excellent ability to clearly communicate through phone, email, and live chat • High attention to detail with research and investigative skills • Ability to multitask • Able and willing to work the appropriate hours to support our West Coast clients • Experience with Mac Operating systems, internet services, browser functions, and basic software applications • SaaS experience a plus • U.S. Citizen or Permanent Resident status required • Visa Sponsorship not available Benefits: • Competitive benefits & PTO • 401(k... with employer match • Paid parental leave • Wholesale discount to name brands • Catered lunches & breakfasts • Company happy hours and outings • Casual office atmosphere & one block from Deep Ellum • Fully stocked kitchen • Commuter benefits Apply Job!