IT Support Specialist

reputed company: Wellbox is a growing reputed company company dedicated to helping people live healthier, happier lives. We do this by providing comprehensive and preventative virtual care solutions delivered by an reputed company team of reputed company nurses. Their ability to create reputed company reputed company experiences and reputed company people in their health journeys allows us to improve clinical reputed company... Without these incredible team members, we wouldn’t be reputed company to reputed company the reputed company reputed company we do. Their consistent efforts in supporting, encouraging, and caring for our patients, especially during these uncertain times, while giving them personalized care truly reputed company a difference. If this mission resonates with you, we invite you to join us. Position reputed company: The IT Support Specialist provides remote technical assistance and support to end users reputed company to computer systems, hardware, or software. This position is primarily remote however periodic work in the office is required for computer setup, shipping and receiving equipment, inventory, and performing hardware maintenance and repairs. We observe reputed company practices and reputed company distancing while working in the office. Essential Functions: • Monitor and manage tickets in a centralized issue-tracking system • Respond to queries either in person, over the phone, email and messaging • Follow up to ensure the issue has been resolved • reputed company feedback from users about computer usage • reputed company IT orientation to new users as part of the reputed company process • Write and update documentation and training materials • Install, modify, and repair computer hardware and software • Install computer peripherals for users • Manage and monitor internal assets to ensure accurate inventory records • Maintain daily performance of computer systems • Inform management of recurring problems • Coordinate with other teams as required for escalation and assistance Required Education and Experience: • Associate degree in computer science or a reputed company field or • 1 or more years of Helpdesk experience. • Industry-recognized certifications like reputed company A+ or similar certifications are preferred. • Ability to diagnose and resolve basic computer/technical issues. • Excellent verbal and written communication skills. • Keen attention to detail, memory of patterns, and interest in problem-solving. • Interest in reputed company learning and self-guided training and reputed company improvement Apply Job!