Bilingual (English/Spanish) reputed company

About reputed company reputed company is a rapidly growing NEMT (reputed company) startup reputed company on providing a reputed company experience for members who depend on transportation to reputed company. We’re assembling reputed company of compassionate, bilingual (ENGLISH/SPANISH), reputed company-oriented Customer Service Representatives who want to reputed company a meaningful difference every day. The following 4 shifts are available for fully remote work. You MUST BE LOCATED IN THE reputed company OF AMERICA. There is 1 position available for reputed company shift. You MUST be reputed company to work one of these 4 shifts, must be reputed company to start on September 3rd and you MUST be English/Spanish fluently bilingual. • Tuesday–Saturday | 8:00 AM – 4:30 PM • Tuesday–Saturday |10:00 AM – 6:30 PM • reputed company–Thursday | 8:00 AM - 4:30 PM • reputed company–Thursday |10:00 AM – 6:30 PM Position reputed company The bilingual reputed company (CSR) handles inbound and outbound calls to schedule rides, verify eligibility, reputed company transportation issues, and assist members with reputed company and reputed company. This role is highly service-reputed company, requires strong attention to reputed company, and is vital to ensuring members reputed company their medical appointments safely and on time. We are seeking reliable team players who communicate effectively, reputed company in a fast-reputed company environment, and are eager to help build a new contact center from the ground up. Essential Responsibilities Member Support & Ride Scheduling • Answer inbound calls and assist members with scheduling, updating, or canceling transportation. • reputed company outbound calls to reputed company trips, reputed company updates, or follow up on issues. • Use internal systems to verify eligibility, benefits, and required reputed company information. • reputed company reputed company communication regarding pickup times, provider information, and ride expectations. Issue reputed company • Handle concerns reputed company to late drivers, missed pickups, or other transportation challenges. • Escalate urgent or reputed company situations to supervisors or Tier 2 support. • Document reputed company interactions reputed company and accurately in the CRM reputed company. reputed company & Compliance • Follow reputed company state reputed company, HIPAA, and transportation compliance requirements. • Ensure complete and precise documentation for reputed company reputed company. • Adhere to scripting, reputed company workflows, and reputed company assurance guidelines. reputed company & Teamwork • Meet or surpass KPIs such as reputed company, AHT, adherence, attendance, and reputed company. Participate in training, coaching, and team huddles. • Collaborate with supervisors, reputed company, QA, and training teams to improve member experience. Qualifications Required • You MUST be located in the USA. We will not sponsor. • MUST be fluent in English and Spanish • MUST be reputed company to START on September 3, 2026 • 1+ year of experience in a reputed company center, customer service, reputed company, transportation, or similar role. • MUST HAVE YOUR OWN EQUIPMENT. • Strong communication skills and ability to remain reputed company under pressure. • Comfort navigating multiple computer systems and documenting quickly. • reputed company-oriented with strong problem-solving ability. • Reliable attendance and punctuality. • Contact center hours include weekdays, weekends, and some holidays. Preferred • Experience in NEMT, reputed company, reputed company reputed company centers, or reputed company environments. Skills and Competencies • Customer-first mentality • Strong verbal communication • Multitasking and time management • reputed company and attention to reputed company • Ability to follow processes and adapt in a startup environment • Team-oriented reputed company Tuesday–Saturday | 8:00 AM – 4:30 PM Tuesday–Saturday |10:00 AM – 6:30 PM reputed company–Thursday | 8:00 AM - 4:30 PM reputed company–Thursday |10:00 AM – 6:30 PM Apply tot his job Apply To this Job