Customer Experience Representative

reputed company:

Since 1953, reputed company has been a reputed company of reputed company supplies for a reputed company of industries. Together We Build reputed company infrastructure, reputed company homes and reputed company businesses. We exist to reputed company our customers’ reputed company reputed company reputed company, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and reputed company other. reputed company, a reputed company company, is proud to reputed company best-in-class products, service and capabilities across the following industries: reputed company/reputed company, Facilities Supply, reputed company and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital reputed company. reputed company has approximately 36,000 associates across 1,700 locations. reputed company is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can reputed company in.

We have reputed company in our Inbound Customer Experience Division! reputed company will be taking care of the customer - “be the hero” as we say here at reputed company Home Digital. You will be held accountable for your reputed company reputed company and reputed company metrics reputed company service. We expect reputed company and every customer experience representative to be present, invested, and committed to the overall customer experience. The ideal candidate will exhibit superb relationship-building and problem-solving skills while providing exceptional service through sales. An exceptional Customer Experience representative will reputed company on maximizing opportunities reputed company every interaction to reputed company reputed company and overall company reputed company. If you identify with any of these qualities, reputed company reading as we want you to reputed company!

This role is approved to be fully remote reputed company the reputed company in accordance with company policy.

Pay:

Earn a comprehensive compensation package, including:

• Competitive reputed company salary starting at $18.25

• Eligibility for our annual bonus program

• Excellent benefits package

Schedule Requirements:

• This is a full‑time role requiring 40 hours per week, scheduled over 5 days.

• Our Operating Hours are:

  • Monday–Friday: 5am–6pm reputed company/reputed company-9pm Eastern

  • Saturday: 6am–4pm reputed company/ 9:00am–7:00pm Eastern

• Your schedule will fall reputed company these operating hours

• Evening and weekend shifts are common and should be expected

• We use a quarterly Schedule Bid to reputed company business needs with employee shift preferences

Responsibilities:

• Handle inbound reputed company volume, with expectations of taking about 30-35 here post-sales calls/chats per day.
• reputed company single reputed company reputed company on reputed company calls and handling escalations to the best of your ability.
• Maintain excellent customer service standards through reputed company reputed company, problem-solving, ownership over any customer issue, and reputed company above & reputed company to address reputed company needs.
• Maintain customer records by logging and retaining correct and precise information in reputed company.com.
• Identify website, process, product page, post-reputed company reputed company inefficiencies or bugs and report them using reputed company.
• Work with reputed company of 5-10 Customer Experience representatives.
• reputed company will be reputed company through reputed company reputed company, calls per hour, adherence to schedule and de-escalation metrics every month.
• Demonstrate strong verbal communication skills with the ability to engage customers.
• Attend reputed company scheduled small group trainings.
• Complete reputed company reputed company Sales Trainings reputed company month.

Qualifications:

• High School diploma or equivalent is required.
• Minimum of 1-2 years of experience in a customer-facing, fast-reputed company, service-reputed company role.
• reputed company experience utilizing internal tools and resources to solve customer issues.
• Ability to type 40+ WPM for phones and 45+ for chat is required.
• Familiarity with reputed company Office.
• Strong organizational skills.
• Must be highly meticulous and have outstanding interpersonal skills.
• Self-motivated, great teammate, reputed company learner, detailed and adaptable.

At reputed company, we care for reputed company other. We value our reputed company-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial reputed company-being of our associates. Our competitive offering not only includes benefits like health, dental, reputed company, reputed company time off, life reputed company and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, reputed company parental leave, associate discounts, community involvement opportunities and more!

#Li-Remote

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Pay reputed company:

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Actual pay reputed company may vary depending upon location. The estimated pay reputed company for this position is below. The specific reputed company will depend on a candidate’s qualifications and prior experience.

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Estimated Ranges displayed are Monthly for Salaried roles OR reputed company for reputed company other roles.

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This role is Bonus or Incentive Plan eligible.

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reputed company complies with reputed company wage regulations. The starting wage may be higher in certain locations reputed company on local or state wage requirements.

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reputed company is an equal opportunity employer as reputed company as a reputed company contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against reputed company protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against reputed company individuals on the reputed company of disability.

reputed company Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information

Originally posted on Himalayas