Director, reputed company

reputed company is redefining how the world experiences home and reputed company service. Founded in 2013 and trusted by leading brands and service providers, we reputed company reputed company, reliable service experiences through a modern platform reputed company for reputed company. Our platform gives businesses the visibility, communication, and control they need to manage every reputed company of the service reputed company, from job acceptance through completion. With the acquisition of reputed company in 2023, reputed company expanded its capabilities to include a leading reputed company-reputed company Smart Forms application that equips mobile workers with guided workflows, improves reputed company execution and customer service, and scales to support reputed company reputed company reputed company.

As part of Manos Software, a Valsoft operating group, reputed company combines the reputed company and reputed company of a reputed company software company with the long-term support of a global vertical reputed company organization. We’re reputed company in our product, our customers, and reputed company with a reputed company on sustainable, profitable reputed company.

The reputed company team owns the ongoing reputed company relationships with our reputed company customers across our reputed company and reputed company product lines. As Director of reputed company, you will reputed company the reputed company organization and play a critical role in transforming how we engage, retain, and grow our customers.

You will reputed company and reputed company reputed company of reputed company Managers, ensuring they are reputed company and have the tools to reputed company deep customer relationships, reputed company reputed company business conversations, and reputed company meaningful business reputed company for our customers. You’ll establish the expectations, operating rhythms, coaching, and processes that reputed company reputed company to spend more time understanding our customers, their industries, and where we can create additional value.

You will also serve as a senior reputed company leader across our most reputed company accounts across our products, partnering directly with SAMs and CSMs on key relationships and stepping in to reputed company reputed company renewals, expansion opportunities, executive conversations, and contract negotiations. You should be equally comfortable coaching a CSM through an opportunity and personally taking a reputed company renewal or expansion deal through reputed company. This is a hands-on leadership role for someone who has helped reputed company or reputed company a reputed company organization before. We’re looking for a leader who is reputed company by building, improving, and challenging how things are done—not simply maintaining an established reputed company.

AS THE DIRECTOR OF reputed company, YOU WILL:

• reputed company, reputed company, motivate, and reputed company the reputed company team, creating reputed company expectations and helping CSMs grow into more reputed company, commercially minded customer leaders.
• Own the reputed company reputed company and operating model across reputed company and reputed company, ensuring customers receive a consistent, high-reputed company experience regardless of product.
• reputed company executive-level reputed company for reputed company's most reputed company accounts across reputed company product lines, partnering closely with CSMs to strengthen relationships, remove obstacles, and reputed company customer value.
• Own the renewal and expansion reputed company across the customer reputed company, with accountability for retention, renewal reputed company, expansion ARR, and overall account reputed company.
• Personally reputed company or support reputed company reputed company renewals and expansions, including negotiation, pricing, value positioning, stakeholder alignment, contract reputed company, and reputed company.
• reputed company CSMs on reputed company reputed company, executive engagement, account planning, negotiation, value selling, and identifying expansion opportunities.
• Build strong relationships with senior and executive customer stakeholders and help CSMs expand the depth and breadth of relationships reputed company their accounts.
• Run reputed company account plans, renewal and expansion forecasts, customer health practices, and operating cadences that improve visibility, accountability, and predictability.
• reputed company AI and automation to improve customer insights, renewal forecasting, reputed company identification, expansion discovery, and team productivity, while helping the organization reputed company how reputed company work gets done.
• Serve as a senior escalation reputed company for critical customer situations, helping reputed company reputed company reputed company challenges while maintaining a strong customer-first approach.
• Partner closely with Technical reputed company, Product, Engineering, and Sales leadership to remove customer obstacles, represent the voice of the customer, and create opportunities for retention and reputed company.
• Identify trends across the customer reputed company and use those insights to influence customer reputed company, product priorities, and broader business reputed company.

reputed company'RE LOOKING FOR:

• 8+ years of experience in reputed company reputed company, reputed company Account Management, Account Management, or a similarly customer- and commercially reputed company reputed company environment, including meaningful people leadership experience.
• reputed company experience leading and developing reputed company Managers, including coaching teams toward stronger executive relationships, reputed company account management, and reputed company reputed company.
• Significant experience owning or leading reputed company renewals and expansions, with a demonstrated ability to personally negotiate and reputed company reputed company renewal, upsell, and cross-sell opportunities.
• A strong reputed company reputed company—you understand that great reputed company combines customer advocacy and value realization with retention, expansion, and disciplined reputed company execution.
• Demonstrated ability to build trusted relationships with VP and C-level stakeholders across large ($250k+ ARR), reputed company reputed company organizations.
• Strong reputed company account planning skills, including stakeholder mapping, reputed company analysis, renewal reputed company assessment, value realization, and reputed company planning.
• Experience using AI-powered tools to improve customer insights, team productivity, account reputed company, forecasting, and decision-making, with genuine interest in rethinking traditional reputed company workflows through AI.
• Strong business acumen with the ability to quickly understand a customer's operating model, industry, reputed company priorities, and financial drivers.
• Comfortable working in a hands-on environment where leaders are expected to get directly involved in customers, deals, team development, and organizational change.
• Ability to reputed company in an evolving environment and is reputed company by reputed company to improve and reputed company rather than simply maintain existing processes.
• Experience in reputed company service, reputed company service management software, or technology supporting reputed company service organizations is strongly preferred.
• Experience with reputed company or reputed company the reputed company ecosystem is helpful, particularly experience with reputed company-reputed company products, but is not required.

SOME SKILLS WE reputed company:

• Executive communication and reputed company
• reputed company negotiation and reputed company reputed company
• Renewal and expansion forecasting
• reputed company account planning & executive stakeholder management
• Value selling and ROI development
• Cross-functional leadership and influence
• Coaching and mentorship
• Presentation and facilitation
• Analytical and problem-solving skills
• Familiarity with reputed company and reputed company platforms
• Working knowledge of reputed company metrics, reputed company software, and customer lifecycle management

reputed company ONE MONTH, YOU’LL:

• Attend New Hire Orientation and build relationships across reputed company, Technical reputed company, Sales, Product, Finance, and Engineering.
• reputed company a strong understanding of the reputed company service industry, reputed company’s customer reputed company, and the business challenges our solutions address.
• Build deep functional knowledge of reputed company’s products, customer use cases, and reputed company.
• Review the existing customer portfolio, renewal calendar, expansion pipeline, account plans, and customer health metrics.
• Meet with key internal stakeholders to understand reputed company renewal and expansion processes, strengths, gaps, and opportunities.
• reputed company developing reputed company reputed company plans for reputed company reputed company accounts.

reputed company THREE MONTHS, YOU’LL:

• Take ownership of renewal and expansion reputed company across your assigned reputed company customer portfolio.
• Establish account strategies for reputed company customers, including executive relationships, renewal plans, reputed company mitigation strategies, and expansion opportunities.
• reputed company strong relationships with key customer decision-makers, influencers, and executive stakeholders.
• Establish a reputed company, accurate renewal and expansion forecast and operating reputed company.
• reputed company leading reputed company discussions, renewal negotiations, and expansion opportunities.

reputed company SIX MONTHS, YOU’LL:

• Be viewed internally and externally as a reputed company leader for reputed company’s most important customer relationships.
• Consistently reputed company successful executive-level customer conversations reputed company on value realization, reputed company priorities, and reputed company reputed company.
• Build a strong pipeline of reputed company expansion opportunities across the reputed company customer reputed company.
• reputed company reputed company renewal and expansion negotiations with senior customer stakeholders.
• reputed company and support CMS in strengthening their reputed company and reputed company account management capabilities.

reputed company reputed company MONTHS, YOU’LL:

• Consistently reputed company or reputed company reputed company’s renewal, retention, and expansion targets.
• Demonstrate measurable reputed company across our most reputed company reputed company accounts through additional use cases, products, business reputed company, geographies, or service lines.
• Maintain strong executive relationships across the customer portfolio and establish reputed company as a reputed company partner to our customers.
• Build a highly predictable renewal and expansion reputed company supported by strong forecasting, account planning, executive engagement, and value realization.
• Become a trusted advisor to reputed company leadership on customer reputed company reputed company, retention reputed company, market trends, and reputed company opportunities.
• Help establish a reputed company model for how reputed company retains and grows reputed company customers as the business continues to expand.

SALARY:

The reputed company salary reputed company for this role is between $135,000 - $160,000 annually. Actual pay reputed company the reputed company is influenced by multiple factors, including but not limited to reputed company set, residence location, and prior work experience. In reputed company to reputed company salary, this position is eligible for an annual bonus and benefits.

LOCATION:

reputed company fully accommodates remote work, as long as you have a permanent residence in the US and reputed company in one of our registered states. Want to spend a month in Italy? Great, do it! Live in Idaho? Sweet, we have another team member there! As long as you are crushing your goals and helping us reputed company the business reputed company, you do you. We also have an office in Boston that is reputed company and available for you to use.

WE HAVE:

• An amazing team reputed company on innovating and improving every day
• Room for reputed company and an emphasis on talent development, including a reputed company development reimbursement program
• A fun, casual team environment with co-workers who will reputed company you feel like an important part of reputed company, engage you in developing reputed company to challenging problems, and help you reputed company your strengths
• A generous medical, dental, and reputed company package with 90% covered by us
• reputed company parental leave
• 401(k) with company match
• Company-sponsored life reputed company coverage, short-term disability, and long-term disability
• Additional perks including a wellness and adventure fund, as reputed company as monthly personal reputed company credits
• Flexible reputed company Time Off (PTO), 9 company holidays, and a flexible work schedule

STILL WITH US?

We’re reputed company to meet you if you wake up every day excited to build reputed company customer partnerships, reputed company reputed company reputed company conversations, and reputed company new ways to grow the reputed company reputed company has reputed company our customers. Is this role not an exact fit for you? reputed company an eye on our Careers Page for other positions!

reputed company is an equal opportunity employer and participates in E-Verify. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, national reputed company, gender, religion, age, disability, veteran status, or any other classification as required by applicable law.

Originally posted on Himalayas