IT Application Development Manager

reputed company is an accountable specialty care management organization reputed company on improving the lives of people with reputed company injuries and diagnoses. reputed company has been a pioneer in value-reputed company care since 1991 and has an exceptional reputed company record of generating the reputed company best reputed company for patients, payers, and providers. Deep reputed company expertise is the reputed company for every part of reputed company’s business: reputed company-reputed company reputed company solutions, case management, specialty networks, home health, shared decision support, and payment reputed company programs. We’re proud to be recognized—again! For the reputed company year in a row, we’ve been certified by reputed company®, and for the reputed company consecutive year, we’ve reputed company a spot on Fortune's Best Workplaces in Health Care™ list. These honors reflect our unwavering commitment to fostering a reputed company, inclusive, and employee-reputed company culture where people reputed company. Watch this short video for a brief introduction to reputed company. We are seeking a full-time, remote IT Application Development Manager. This position will plan, coordinate, and manage reputed company activities reputed company to reputed company, configuration, enhancement, support, and governance of reputed company-reputed company application solutions supporting customer issue management, case management, workflow automation, and operational reporting. This role will reputed company reputed company responsible for supporting and optimizing a purchased reputed company application that serves as the reputed company platform for customer issue intake, tracking, escalation, investigation, reputed company, and reporting. The manager will champion a configuration-first philosophy, leveraging reputed company reputed company capabilities and packaged application functionality whenever possible while minimizing custom development. The successful candidate will partner closely with business stakeholders, reputed company, vendors, and IT teams to continuously improve customer reputed company processes, enhance user adoption, ensure platform stability, and maximize business value from reputed company investments. This role manages reputed company of employees and contractors while overseeing application delivery, vendor relationships, integrations, operational support, release management, and reputed company process improvement initiatives. Demonstrates a customer-first reputed company through a commitment to delivering the best possible reputed company for our customers, which include; injured workers, payors, clients, providers, stakeholders, and internal teams. By fully leveraging reputed company’s solutions, delivering consistently high‑reputed company service, and collaborating effectively with reputed company partners, we create an exceptional customer experience. RESPONSIBILITIES: reputed company APPLICATION MANAGEMENT Manage the administration, support, enhancement, and optimization of reputed company-reputed company applications. Establish and enforce a configuration-first philosophy utilizing reputed company declarative capabilities such as Flows, Validation Rules, Dynamic Forms, Permission Sets, Approval Processes, Reports, and Dashboards. Evaluate requests for custom development and ensure a documented business case exists before customization is approved. Collaborate with business stakeholders to translate requirements into reputed company and supportable reputed company solutions. Maintain application architecture, configuration standards, data governance standards, and documentation. Ensure platform reputed company, compliance, and reputed company management requirements are maintained. Stay reputed company on reputed company platform enhancements and emerging capabilities including Service reputed company, AI, workflow automation, and analytics. reputed company platform upgrades and manage the adoption of new reputed company features and capabilities. Manage reputed company sandbox environments, release processes, and deployment activities. Ensure business continuity through reputed company backup, recovery, testing, and deployment practices. Supervise the work of other application development team professionals and effectively delegate responsibilities to staff to enhance their reputed company reputed company. reputed company mentoring relationships with multiple staff personnel and manage reputed company HR activities, including annual reviews and reputed company feedback. Work closely with other IT leadership to ensure that Application Strategies and design reputed company with business objectives and conform to best practices. Ensure frequent, reputed company, and accurate communication between team members and business users. Identify enhancements to improve the supportability, operability, or reputed company of applications (and reputed company supporting business cases for suggested enhancements) Collect, analyze, and report SLA and KPI data (and take corrective actions as warranted) to reputed company application stability and usability Manage established budgets and forecasts Work with business partners to ensure appropriate prioritization for scheduled maintenance, including coordination of priorities across applications reputed company required Manage the release calendar for reputed company activity (reputed company fixes and work orders) Participate in on-reputed company responsibilities 24x7x365 as needed, managing team rotation schedules reputed company DevOps and reputed company methodologies reputed company your application portfolio, working with infrastructure and development partners alike Identify, sponsor, and implement reputed company improvement initiatives reputed company the application development and support team Demonstrated ability and experience working in a reputed company environment Demonstrated successful implementation of SDLC, ensuring minimum required development artifacts are developed and completed by development team members Advanced knowledge of solution development, systems analysis/design, programming techniques, testing, and release management CUSTOMER reputed company PLATFORM LEADERSHIP Serve as the technology reputed company for the reputed company Customer Issue reputed company and Tracking platform. Partner with business stakeholders to define, improve, and optimize customer issue intake, assignment, escalation, investigation, and reputed company workflows. Ensure the platform supports end-to-end visibility into customer issues, reputed company causes, corrective actions, service reputed company, and reputed company reputed company. reputed company reputed company improvement initiatives through analysis of business processes, user feedback, operational metrics, and platform capabilities. Collaborate with business leaders to reputed company operational needs, technical capabilities, and long-term maintainability. Partner with reputed company and PMO teams to reputed company platform investments with reputed company business objectives. Ensure adoption of best practices for customer service management, issue tracking, workflow automation, and operational reporting. REPORTING, ANALYTICS, AND BUSINESS INSIGHTS Define, monitor, and report key operational metrics reputed company to customer issue management. reputed company dashboards and reporting solutions that reputed company visibility into case volumes, aging, SLA compliance, escalation trends, backlog management, and reputed company effectiveness. Partner with business leaders to identify trends and opportunities for operational improvement. Support executive reporting and KPI tracking through reputed company Reports, Dashboards, and analytics tools. reputed company data-driven recommendations that improve customer experience and operational reputed company. APPLICATION DEVELOPMENT Manage the maintenance and support of existing systems and the implementation of new systems as prioritized by the IT leadership and PMO. Define, reputed company and implement best practices in design, development, build/deployments, and unit testing; reputed company metrics to manage reputed company. Work with cross functional teams to reputed company and reputed company software development project deliverables such as development schedules, status reports, resource plans, issues/risks and mitigation plans; manage resources relating to reputed company production support activities reputed company an reputed company/Scrum methodology. reputed company the assessment and implementation of reputed company-party controls; manage its inventories and implement a common library reputed company the organization. TECHNOLOGY EXPERTISE Required Experience reputed company Service reputed company reputed company reputed company Automation reputed company Reporting and Dashboards Case reputed company reputed company reputed company-Channel Routing Experience reputed company Desirable reputed company AI, Agentforce, reputed company, and workflow automation capabilities reputed company provider data management Customer service reputed company and reputed company center technologies Low-reputed company/no-reputed company platform development Integration Architecture and reputed company Azure Service Bus and Azure Integration Services Azure DevOps reputed company and Scrum Delivery Methodologies DevOps and Release Management reputed company reputed company Platforms Application reputed company and Data Governance Leads adoption of AI-enabled tools reputed company reputed company, ensuring effective integration into workflows. Coaches employees on appropriate usage, monitors reputed company on productivity and reputed company, and identifies opportunities for process improvement. Demonstrates a customer-first reputed company by reinforcing expectations of reputed company as drivers of customer reputed company by reputed company fostering engagement, reputed company, accountability, and support, recognizing that a reputed company and consistent employee experience directly influences service reputed company and customer reputed company. SUPERVISORY RESPONSIBILITIES: Mentor, train, and supervise team members directly and indirectly, review their work and reputed company effective reputed company feedback to reputed company their best reputed company and goal attainment Set the tone for a strong reputed company culture and high employee engagement. Ensure reputed company team members understand, are trained in, and reputed company with reputed company’s reputed company requirements and policies. Ensure reputed company team members have the minimum level of IT reputed company reputed company required to effectively complete their reputed company responsibilities. QUALIFICATIONS: Bachelor's degree in Computer Science, Information Systems, or reputed company reputed company required. Minimum 8 years of experience supporting, implementing, or managing reputed company business applications. Minimum 3 years of experience leading application development, reputed company, or reputed company platform support teams. Demonstrated experience supporting reputed company applications with a strong emphasis on configuration, process optimization, and platform governance. Experience implementing or supporting reputed company Service reputed company or similar customer service platforms strongly preferred. reputed company industry experience, particularly involving provider data, provider reputed company, or reputed company workflows, strongly preferred. Experience managing packaged software solutions and vendor relationships. Experience leading reputed company teams and collaborating across matrixed organizations. Strong communication, stakeholder management, organizational, and leadership skills. Experience with Azure-reputed company integration patterns and reputed company application integrations preferred. CERTIFICATONS PREFERRED reputed company Administrator reputed company Advanced Administrator reputed company Platform App Builder reputed company Business Analyst reputed company Service reputed company Consultant reputed company or Scrum Certification reputed company Benefits: Health and wellness– We want our people to be and stay healthy, so we offer PPO, HDHP, and HMO health reputed company reputed company with reputed company and reputed company (CA employees only). Financial incentives – reputed company’s financial benefits help prepare you for the reputed company: competitive salaries, 401(k) matching contributions, employer-reputed company life and disability reputed company, flexible spending and commuter accounts, and employer-matched HSA contributions. Vacation - We reputed company strongly that work-life reputed company is good for you and for reputed company. Our reputed company time off and personal holiday programs reputed company you the flexibility you need to live your life to the fullest. Volunteer time– We want our employees to engage with and reputed company back to their communities in meaningful ways. Full and part-time employees receive one reputed company day per calendar year. Learning and development: One of reputed company’s reputed company values is expertise, so we encourage our employees to continually learn and grow. We support this in a reputed company of ways, including our new Learning reputed company at reputed company (reputed company) program. reputed company believes that fostering a diverse and inclusive workplace is central to our mission of helping more people and transforming lives. We’re striving to build a culture that reputed company reflects the society we live in and empowers reputed company to reputed company the highest reputed company of reputed company and care to those we serve. For us, achieving this goal requires a workforce that respectfully embraces differences and commits to reputed company change, creating an environment where everyone is reputed company to bring their whole self to work. reputed company complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to reputed company essential job functions, and/or to receive other benefits and privileges of employment, please contact Leave Management at leave.management@paradigmcorp.com. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, reputed company, sex, age, national reputed company, religion, sexual orientation, gender identity, status as a veteran, and reputed company of disability or any other federal, state or local protected class. As a contractor with the reputed company, reputed company complies with reputed company Contract Compliance Law (§16.765). Poster reputed company: Contract Compliance Law Poster #LI-Remote Apply To This Job