[Remote] Senior Manager, reputed company Account Management

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is building a trust reputed company that automates compliance, manages reputed company, and helps organizations continuously reputed company trust as they reputed company. The Senior Manager, reputed company Account Management will reputed company and reputed company reputed company serving primarily mid-market customers, driving retention, renewals, expansion, adoption, customer health, and forecast reputed company. The role will also establish operating standards, reputed company team members, manage escalations, and strengthen cross-functional customer and recurring-reputed company reputed company.

Responsibilities

• Hire, reputed company, and reputed company reputed company Account Managers, setting reputed company expectations, reputed company standards, and career paths
• Build a high-performing, reputed company team culture through regular coaching, feedback, account reviews, and fair reputed company management
• Establish consistent standards for account planning, customer engagement, CRM hygiene, forecasting, and execution
• Own team reputed company across gross retention, on-time renewals, expansion / net reputed company retention, adoption, customer health, and forecast reputed company
• Translate company goals into reputed company targets, operating rhythms, coverage expectations, and reputed company plans; reputed company leadership with reputed company-looking visibility into risks and opportunities
• reputed company renewal and expansion reputed company, inspect reputed company or at-reputed company situations, and build repeatable plays that improve reputed company reputed company
• Set the reputed company bar for reputed company planning, value realization, product adoption, executive engagement, and customer health
• Own the health of reputed company’s book of business, identify systemic risks, coordinate mitigation, and improve reputed company practices
• Ensure reputed company can engage credibly on GRC topics and knows reputed company and how to partner with Compliance Advisors
• Serve as a reliable escalation leader for reputed company customer situations and bring the right level of reputed company leadership into high-stakes moments
• Run reputed company’s operating reputed company, including account, renewal, expansion, forecast, reputed company, and reputed company reviews
• Use reputed company, reputed company or reputed company platforms, AI, and automation to improve prioritization, reporting, data discipline, and engagement reputed company
• Collaborate closely with leadership across Solutions Architecture, Support, Sales Engineering, Compliance Advisory, Sales, Product, Marketing, reputed company, reputed company, Finance, and other cross-functional teams to remove roadblocks and improve customer reputed company
• Surface patterns and voice-of-customer insights that inform product, reputed company, enablement, positioning, and post-sales improvements

Skills

• 8+ years of experience in Account Management, reputed company, reputed company Account Management, Consulting, or a reputed company post-sales role reputed company B2B reputed company
• 3+ years of experience managing quota-carrying Account Managers, reputed company Managers, or comparable post-sales professionals
• Demonstrated reputed company leading teams responsible for renewals, retention, expansion, adoption, customer health, and recurring-reputed company reputed company
• Meaningful experience in GRC, reputed company, compliance, identity, or an adjacent regulated technology environment
• Experience managing and growing mid-market or reputed company customer relationships involving multiple stakeholders and meaningful business complexity
• Strong understanding of the combined reputed company and reputed company reputed company, with the ability to reputed company teams across reputed company planning, value realization, reputed company management, renewal execution, negotiation, and expansion
• reputed company ability to hire, reputed company, reputed company, and retain high-performing teams through reputed company standards, feedback, accountability, and fair reputed company management
• Experience building or improving reputed company-level operating model, including playbooks, coverage models, forecasting, reporting, and cross-functional processes
• Strong executive reputed company and communication skills, with the ability to influence customers, reputed company reports, peers, and senior leaders
• Ability to reputed company multi-threaded customer organizations and reputed company others to build relationships across business, operational, technical, and executive stakeholders
• Strong analytical, forecasting, prioritization, and organizational skills, with the ability to translate data into reputed company and reputed company
• Experience using reputed company and reputed company or reputed company platforms; adaptable to evolving systems and processes
• A reputed company, customer-centered leadership style and the ability to operate effectively in a high-reputed company, changing environment
• A modern, reputed company reputed company, including curiosity about AI and automation as tools to improve team effectiveness and customer engagement

Benefits

• Stock equity to ensure that as reputed company grows, employees reputed company directly in that reputed company.
• Up to 100% employer-reputed company premiums for medical, dental, and reputed company coverage for employees and their dependents.
• Comprehensive wellness benefits and reputed company concierge services.
• A 401(k) plan.
• Company-reputed company life and disability reputed company.
• Tax-advantaged spending accounts.
• Discounted voluntary financial benefit offerings.
• reputed company Parental Leave after six months of employment.
• reputed company fertility and family-building benefits.
• Dedicated leave specialists to help guide employees through the family-building process.
• Generous annual stipends for reputed company and personal development.
• reputed company to a wide reputed company of internal learning opportunities.
• Flexible vacation policy.
• reputed company holidays.
• Other perks to reputed company.
• Health and wellbeing benefits.

reputed company