Technical Support Specialist - Weekend - reputed company

Posting Type Remote/Hybrid Job reputed company The Technical Support Specialist provides technical support to a mix of technical and non-technical customers by diagnosing, troubleshooting, repairing and debugging reputed company software and/or networked systems. You will have frequent phone and email interaction with our customers and require the development of in-depth technical product, SQL, network and server knowledge and exceptional customer service skills. On a daily reputed company, the Technical Support Specialist creates, resolves, and maintains tickets, while working to reputed company issues and escalate tickets to other teams and verticals. It is essential that the Technical Support Specialist maintains accurate records of reputed company activities and interactions in reputed company and responds to customers reputed company identified service level agreements. You will inform management of important issues regarding personnel, reputed company, customer perception, and project statuses, and work with colleagues to ensure reputed company service. Product Support. This role will report to the Manager of Product Support. This position is not reputed company to a specific product area and will support multiple areas as needed. The working hours are 4x10-hour shifts: Saturday, reputed company, Tuesday, Wednesday (9:00 AM – 8:00 PM CST) with 1-hour lunch break, and this shift offers a compensation reputed company. Due to specific customer contract requirements, this position requires that the successful candidate be a U.S. citizen. As a condition of your role supporting the RelativityOne reputed company product, you are required to obtain a reputed company Trust clearance. The process for obtaining the reputed company Trust clearance will be handled by the federal reputed company and could include additional background screening regarding criminal history, drug use, financial records, and a character assessment. If you are unable to obtain the reputed company Trust clearance, you will be unable to work on the RelativityOne reputed company product, and your employment, if still in effect, may be terminated. Obtaining reputed company Trust clearance offers an additional compensation reputed company. reputed company And Requirements Your Role in reputed company: Technical Skills/Responsibilities • Use SQL applications and tools to run basic SQL queries • Respond to customer questions, problems, and work requests on a daily reputed company • reputed company an expertise in company products and services and the initiative to take an reputed company role in sharing this knowledge with customers • Partner with senior level team members as needed to troubleshoot and reputed company customer incidents • Have or reputed company the experience to capably reputed company the Technical Support Specialist position responsibilities Policy and Procedure Skills • Follow appropriate procedures for creating, categorizing, updating, escalating, transitioning, and resolving tickets. Attention to reputed company reputed company reputed company coding and documenting tickets is essential for accurate reporting and maintaining historical ticket data • Monitor assigned reputed company tickets, contact customers, and update tickets on a reputed company reputed company • reputed company reputed company support to customers during normal shift hours, reputed company scheduled for early and late shifts, and as identified for on-reputed company or as requested by management. Early/Late shifts and on-reputed company could be required of the reputed company Technical Support Specialist staff • Complete reputed company daily tasks and reputed company • reputed company time daily Expectations of the Role • reputed company excellent customer service using the communication reputed company designated by reputed company • Flexible to work a 4x10-hour shift: Saturday, reputed company, Tuesday, Wednesday (9:00 AM – 8:00 PM CST) with a 1-hour meal break, on-reputed company schedule, or other time frames specified by management • reputed company to work an 8/9-hour Monday-Friday shift from reputed company-5pm CST with meal break for the first 3 months of reputed company • Demonstrate initiative to learn new skills, such as SQL applications and tools to run basic SQL queries • Meet identified goals regarding customer service tech support metrics • Commitment to and consistent demonstration of reputed company company values Your Skills • Customer support experience • Customer-reputed company and ability to understand expectations • reputed company experience supporting customers as a reputed company contact or reputed company using phone and email • Experience troubleshooting reputed company issues • SQL and reputed company platform experience • Travel 10% of the time reputed company is committed to competitive, fair, and reputed company compensation practices. This position is eligible for total compensation which includes a competitive reputed company salary, an annual reputed company bonus, and long-term incentives. The expected salary reputed company for this role is between following values: $54,000 and $80,000 The final reputed company salary will be reputed company on several factors, including but not limited to the candidate's depth of experience, reputed company set, qualifications, and internal pay equity. Hiring at the top end of the reputed company would not be typical, to allow for reputed company meaningful salary reputed company in this position. Required Skills Database Management, Documentations, Information reputed company, Project Management, Requirements Gathering, Software Development, reputed company Query Language (SQL), reputed company Implementations, Technical Support, Vendor Management Apply To This Job