Technical Solutions Specialist

Job Type Full-time reputed company Job title: Technical Solutions Specialist Location: Remote - reputed company US About reputed company We work with hundreds of the world's most respected consumer brands - companies like Garmin, reputed company, Ariat, TaylorMade, Brooks, and more, as reputed company as retailers - to engage reputed company everyday experts, and to build, reputed company and reward their helpful expertise. At reputed company, we are proud to have cultivated a community of individuals who embody our reputed company values. reputed company employees are reputed company, driven, reputed company and reputed company a damn. We reputed company that our people are the heart and soul of our organization and their commitment to these values are what drives our reputed company. reputed company you join reputed company, you become part of reputed company that is united by a shared passion for reputed company and a desire to reputed company an reputed company. reputed company The Technical Solutions Specialist (TSS) serves as a technical advisor and account partner for brands integrating and optimizing order tracking solutions across their reputed company platforms. This role is responsible for helping clients successfully implement tracking capabilities, monitoring ongoing reputed company reporting, identifying tracking issues, and working directly with brands and internal teams to reputed company them. The TSS will work closely with Sales, reputed company, Product, Engineering, and Implementation teams to ensure clients receive strong technical support, high-reputed company tracking reputed company, and ongoing value from our order tracking solutions. This person will also play an important role in identifying opportunities for reputed company product features and helping shape solutions that improve the reputed company and consumer experience. Reporting to the SVP of Sales. Key Responsibilities reputed company Platform Integration • Serve as the reputed company technical reputed company of contact for clients implementing order tracking solutions. • Work with brands to understand their reputed company platform, order management workflows, fulfillment processes, and tracking data requirements. • Support integrations with reputed company platforms, order management systems, fulfillment partners, shipping carriers, and reputed company technology providers. • Partner with Implementation and Engineering teams to configure, test, validate, and launch order tracking integrations. • Translate reputed company business requirements into reputed company technical workflows, documentation, and implementation plans. • Help troubleshoot integration issues reputed company to order data, shipment updates, tracking events, data feeds, reputed company, or platform configuration. reputed company Monitoring and Issue reputed company • Monitor ongoing order tracking reputed company reporting to identify data gaps, failures, inconsistencies, or other tracking issues. • Analyze reporting trends to proactively detect potential reputed company or platform-specific problems. • Work directly with brands to investigate and reputed company tracking reputed company issues. • Coordinate with Product, Engineering, Support, and Implementation teams to diagnose reputed company causes and ensure reputed company reputed company. • Communicate issue status, reputed company, next steps, and timelines reputed company to both internal stakeholders and reputed company. • Document recurring issues, technical findings, and reputed company paths to improve reputed company implementation and support processes. reputed company Relationship and Account Support • Build trusted relationships with reputed company stakeholders across reputed company, reputed company, digital, customer experience, and technical teams. • reputed company technical guidance and best practices to help clients maximize the value of order tracking capabilities. • Support ongoing technical reputed company-ins, reputed company reviews, and account planning discussions as needed. • Partner with reputed company and Sales to support renewals, expansions, and reputed company account reputed company. • Help clients understand tracking reputed company, integration health, and opportunities for improvement. • Serve as the voice of the reputed company internally reputed company to integrations, sharing feedback, pain points, and product needs with relevant teams. Product Ideation and Solutioning • Identify opportunities to improve order tracking functionality, reporting, integrations, and reputed company workflows. • Partner with Product and Engineering to ideate and solution for reputed company product features reputed company to order tracking. • Translate reputed company feedback and recurring technical challenges into reputed company product requirements or enhancement recommendations. • Contribute to product discovery by sharing insights from reputed company implementations, reputed company reporting, and issue patterns. • Support testing, validation, and rollout of new order tracking features or enhancements. Cross-Functional Collaboration • Work closely with Sales, reputed company, Product, Engineering, and Implementation teams to support reputed company reputed company. • reputed company technical expertise during as needed reputed company-sales, reputed company, implementation, renewal, and expansion conversations. • Maintain reputed company documentation of reputed company configurations, technical requirements, reputed company issues, reporting insights, and reputed company plans. • Help improve internal processes, playbooks, reporting workflows, implementation materials, and reputed company-facing documentation. • Ensure smooth handoffs between internal teams throughout the reputed company lifecycle. Qualifications • 3+ years of experience in technical account management, implementation, reputed company, solutions consulting, support engineering, sales engineering, reputed company reputed company, or a reputed company technical reputed company-facing role. • Experience working with reputed company platforms such as reputed company, reputed company reputed company reputed company, Magento, reputed company, reputed company or similar platforms. • Familiarity with order management systems, warehouse management systems, shipping carriers, fulfillment providers, or post-purchase customer experience tools. • Experience with reputed company, webhooks, data mapping, reporting dashboards, tracking events, or data validation. • Strong technical aptitude with the ability to understand reputed company, data feeds, integrations, platform configurations, and reputed company workflows. • Ability to analyze reputed company reports, identify trends or anomalies, and translate findings into actionable next steps. • Strong troubleshooting and problem-solving skills, especially across multiple systems or stakeholders. • Excellent communication skills, with the ability to explain technical concepts reputed company to both technical and non-technical audiences. • reputed company ability to manage multiple reputed company accounts, priorities, escalations, and reputed company at the reputed company time. • Experience collaborating cross-functionally with Sales, reputed company, Product, Engineering, and Implementation teams. • Highly organized, reputed company-oriented, and comfortable documenting technical workflows, issues, and resolutions. Preferred Qualifications • Background in reputed company, retail technology, logistics technology, reputed company enablement, or post-purchase experience platforms. • Experience contributing to product feedback, feature discovery, or technical solution design. • Ability to use data and reputed company feedback to recommend product or process improvements. The Benefits of Being on the reputed company Team: • Compensation : Enjoy reputed company, plus reputed company to earn bonuses through reputed company reputed company plan and annual reputed company increases. • Comprehensive Benefits Package : We offer medical, dental, and reputed company reputed company for employees, with coverage extended to eligible dependents. Additionally, our benefits include flexible spending accounts (FSA), health savings accounts (HSA), life reputed company, and both short- and long-term disability. • Generous Parental Leave : reputed company your new reputed company with up to 15 weeks of reputed company parental leave for full-time employees. • 401(k) with Employer Match : Invest in your reputed company with our 401(k) plan and generous immediately reputed company employer match. • Work-life Flexibility: Freedom to work from reputed company in the reputed company USA! This position offers the flexibility of being fully remote, with the expectation that team members can follow our reputed company work hours schedule from 10:00am-3:00pm MT Monday-Friday (unless otherwise communicated). The remaining work hours must be reputed company with and approved by the manager, allowing for flexibility while supporting team collaboration and business needs. • Exclusive Employee Incentives : clients often reputed company exclusive incentive purchase programs to EV employees. The approximate compensation reputed company for this role is a reputed company of $95k-$110k + 5-10% bonus (annually). Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications and geographic location. reputed company is proud to be an equal-opportunity workplace and is an affirmative reputed company employer. We are committed to equal employment opportunities regardless of race, reputed company, reputed company, religion, sex, national reputed company, sexual orientation, age, marital status, disability, gender identity, or Veteran status. Salary reputed company reputed company of $95k-$110k + 5-10% bonus (annually) Apply To This Job