IT Support Specialist

SUMMARY: This position provides IT support for remote and onsite users in line with agreed procedures and expected support levels. Position Specific Competencies... • Deploy PCs and associated peripherals including new installations and the redeployment of existing equipment • Install and configure client operating systems to agreed standards under the direction of the IT Leadership team • Install and configure the software to agreed standards under the direction of the IT Leadership team • Maintain the existing PCs and peripherals to standards determined by the IT Leadership team; performing upgrades, new installations and carrying out routine maintenance procedures • Assist in the compilation/maintenance of an accurate inventory of hardware and software • Troubleshooting and problem resolution • Assist with and work with IT management on various IT projects • Network documentation and end-user training • Assist with new office setup or office relocations • Performs other related duties as assigned. General Competencies • Must have great communication skills and update tickets in our ticketing system so all parties are aware of the current status of issues you are working on • Must always provide a professional, courteous and rapid response to users • May need to provide onsite coverage for days or weeks at a time • Maintain personal and professional development to meet the changing demands of the business, participate in appropriate training activities • Undertake such other duties, training, and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this job • All documentation is complete, thorough, accurate, timely, legible, grammar and spelling are appropriate, guidelines for that particular document are followed, and signatures and dates are affixed where required • Maintains good relationships with peers and his/her supervisor, and maintains appropriate boundaries with all persons with which he/she comes in contact during work time. • Schedule is kept consistently and timely, with minimal absences, and minimal tardiness Requirements • Must have a High School Diploma or equivalent; Associates Degree preferred • 1-2 years experience required • Must have reliable transportation and a clean driving record (Some travel to clients’ sites and/or out of state travel may be required • Must meet satisfactory criteria of Agency with regards to the results of a required Criminal Background check and Driving Record check • Must be able to perform the job, with or without reasonable accommodation • Must be available to occasionally work outside of regular business hours and sometimes overnight • Must be able to lift heavy objects, sometimes above head level • Must be able to perform repeated bending, thrusting, crawling, squatting, and kneeling. May have to use ladders or access narrow spaces Benefits: • 401(k) • Dental insurance • Health insurance • Life insurance • Paid time off • Vision insurance Schedule: • 8 hour shift • Monday to Friday • Weekends as needed Experience: • Help desk: 1 year (Preferred) • Windows: 1 year (Preferred) License/Certification: • Driver's License (Required) Work Location: Hybrid remote in Columbus, OH 43235 Apply Job!