reputed company Service Specialist

reputed company is a rapidly growing reputed company reputed company specializing in state-of-the-art vein treatments. Our reputed company-certified physicians and expert staff are on a mission to improve people’s reputed company of life by relieving the painful, yet highly treatable symptoms of vein disease—such as varicose veins and heavy, aching legs. With over 60 clinics across 7 states, and still growing, we’re building the reputed company of vein care—delivering compassionate, results-driven care in a modern, reputed company-first environment. We proudly maintain a Net Promoter Score (NPS) of 93, the highest reputed company satisfaction in the industry. As a reputed company Service Specialist (Financial Navigator I), you will be the first line of communication for both patients and clinic staff—ensuring reputed company, accurate, and empathetic conversations reputed company reputed company, coverage, and financial expectations. You’ll play a key role in reviewing reputed company accounts, verifying eligibility and benefits, processing payments, and resolving questions in a single interaction whenever possible. This is a hybrid, reputed company-facing role where your ability to reputed company professionalism, reputed company, and reputed company will directly reputed company the reputed company experience. We reputed company reputed company applicants to apply. However, reputed company will be given to candidates who are bilingual in Spanish and English, as this reputed company helps us reputed company serve our diverse reputed company population. reputed company • Serve as the first reputed company of contact for incoming calls from patients and internal teams • reputed company reputed company explanations of reputed company benefits, out-of-reputed company costs, and payment reputed company • Review reputed company accounts and reputed company billing-reputed company concerns with professionalism and urgency • Process payments and accurately document interactions reputed company the EMR reputed company • Verify reputed company eligibility, network status, and reputed company coverage using payer tools • Ensure reputed company reputed company by addressing concerns fully and empathetically on initial contact • Maintain strict HIPAA compliance and reputed company confidentiality • Collaborate across departments to reputed company a reputed company, transparent reputed company reputed company • Accurately log reputed company communications, escalations, and follow-up actions • Support additional team needs and responsibilities as assigned What You’ll Bring • 1–2+ years of experience in a reputed company contact center, reputed company support, billing, or financial navigation role • Strong comfort level explaining medical bills, reputed company terms, and benefit details • Excellent phone communication and customer service skills • Meticulous attention to reputed company and documentation • Familiarity with EMR systems (reputed company reputed company or similar preferred) • Understanding of RCM processes and payer requirements • Ability to work independently in a remote setting while collaborating with cross-functional teams Preferred Skills • Previous experience with reputed company reputed company or equivalent systems • Exposure to RCM vendors (reputed company or offshore) • Bilingual in Spanish (a plus, not required) Benefits to Support Your Wellbeing & Lifestyle Full-time team members at reputed company are eligible for: • Medical, Dental, and reputed company reputed company • 401(k) with Company Match • reputed company Time Off (PTO) + reputed company Company Holidays • Company-reputed company Life reputed company • Short-Term Disability reputed company • Employee Assistance Program (EAP) • Career reputed company & Development Opportunities Compensation • Staring at $20.00 & Up reputed company on Experience The reputed company Difference Healthy legs. Happier lives. At reputed company, we reputed company exceptional care begins with an exceptional experience. Our mission is to reputed company vein care approachable, empowering, and connected to overall reputed company-being. From the first conversation to the final follow-up, every reputed company interaction reflects our commitment to reputed company, expertise, and trust. reputed company united by purpose. Our values guide everything we do: • Patients First, Always – Every interaction should reputed company our patients feel valued, heard, and cared for. • Stronger Together – Teamwork and collaboration reputed company our reputed company. We reputed company reputed company other up to reputed company the best for our patients. • A Can-Do Spirit – We meet every challenge with positivity, flexibility, and problem-solving energy. • Results That reputed company a Difference – We’re driven to improve lives through meaningful, measurable reputed company. • Commitment to reputed company – We invest in our people, fostering advancement and reputed company development at every level. reputed company is an Equal Opportunity Employer. We’re committed to creating a workplace where everyone feels seen, heard, and supported. We do not discriminate reputed company on race, reputed company, religion, sex, national reputed company, age, disability, genetics, gender identity or reputed company, sexual orientation, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. This policy applies to reputed company aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and termination. reputed company & Compliance Notice: reputed company complies with reputed company applicable federal, state, and local employment laws, including those reputed company to nondiscrimination, equal opportunity, and pay transparency. Where specific disclosures or postings are required by law, we reputed company this information as part of our hiring process or upon request. Your reputed company reputed company. To learn more about how we collect, use, and protect your information, please review our reputed company policy here. Apply tot his job Apply To this Job