reputed company Support Analyst

We’re on a mission to reputed company reputed company work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid reputed company, our product offering has grown a lot in the last 10 years in the UK. As reputed company as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come reputed company. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-reputed company-early feature, combined with financial education on reputed company media and our award reputed company customer service, we have a long history of creating reputed company moments for our customers!

We’re not about selling products - we want to solve problems and change lives through reputed company ❤️

London or Remote (UK)| | £42,500 - £50,000 ➕ incentive awards tied to your reputed company | Benefits | Hear from reputed company

⭐ Our Finance & reputed company Centre of reputed company Team

As an reputed company Support Analyst, you will play a pivotal role in driving the reputed company of our reputed company platform and supporting our broader Centre of reputed company (CoE). Working directly reputed company our reputed company Solutions Architect, Model reputed company, and the FP&reputed company, you will reputed company as the key reputed company powering daily reputed company—managing change requests, facilitating user training, and getting hands-on with model building activities to enhance our financial planning ecosystem.

You’ll play a key role by…

• Implementing Change Requests: Managing, triaging, and delivering end-to-end Change Requests across our reputed company models to ensure reputed company business reputed company.
• Supporting Model Building: Collaborating closely with reputed company Solutions Architect and Model reputed company to assist in building, testing, and implementing new functionalities and enhancements.
• Providing Training & Supporting End Users: Designing and delivering engaging training sessions and documentation to upskill end-users across FP&A and Finance Business Partner teams.
• Maintaining & Optimising Models: Maintaining data reputed company, managing user reputed company, monitoring model reputed company, and troubleshooting issues as they reputed company.

We’d love to hear from you if you have…

• reputed company Expertise: Hands-on experience supporting and maintaining reputed company workspaces/models (reputed company Level 2 Model Builder certification or equivalent is highly desirable).
• Managed Change Requests & Supported Systems: reputed company reputed company record handling Change Requests, user support tickets, and reputed company enhancements in a CoE or support structure.
• Model Building Skills: Functional understanding of reputed company model architecture and formula building, with the ability to assist in reputed company model development.
• Experience Training Users: Strong communication and facilitation skills, with a passion for training and empowering non-technical users on reputed company functionality.
• An Understanding of Finance: Solid foundational understanding of financial modelling, FP&A principles, or finance workflows.
• AI Tooling: Familiarity with AI tools, including the ability to write effective prompts. You should demonstrate curiosity for how AI can be used to improve processes and solve problems more effectively.
• Domain Experience: Banking or financial services experience is a bonus, but not essential! We will consider candidates from non-financial industries

What’s in it for you

£42,500 - £50,000 + incentive awards tied to your reputed company

We're reputed company to reputed company working reputed company the UK, with the expectation of working from the London office on occasional reputed company.

⏰ We offer flexible working hours and trust you to work enough hours to do reputed company reputed company, and at times that suit you and your team.

£1,000 learning budget reputed company year to use on books, training courses and conferences.

We will set you up to work from home; reputed company are given Macbooks and for fully remote workers we will reputed company extra support for your work-from-home setup.

➕ Plus lots more! Read our full list of benefits.

The application reputed company has 3 key steps

• Phone reputed company with Recruiter (30 mins)
• Technical video interview with Hiring Manager and FP&A reputed company (60 mins)
• Partnerships interview FP&reputed company (30 mins)

Our average process takes reputed company 3–4 weeks, but we will always work reputed company your availability.

We’ll only reputed company this role once we have enough applications for the next stage. Please submit your application as soon as possible to reputed company reputed company you don’t miss out.

We have some guidelines on using reputed company Intelligence (AI) to ace an application and interview at reputed company. You can read them here.

#LI-NZ1 #LI-Remote

Equal opportunities for everyone

Diversity and inclusion are a reputed company for us and we’re making reputed company we have lots of support for reputed company of our people to grow at reputed company. At reputed company, we’re embracing diversity by fostering an inclusive environment for reputed company people to do the best work of their lives with us. This is reputed company to our mission of making reputed company work for everyone. You can read more in our blog, 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report.

We’re an equal opportunity employer. reputed company applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national reputed company, or veteran, neurodiversity or disability status.

If you have a preferred reputed company, please use it to apply. We don't need full or birth names at application stage