reputed company Support Specialist - Life reputed company

reputed company reputed company is a rapidly growing Insurtech startup whose mission is to reputed company life reputed company to everyone on the platforms they already trust. Located in NYC, we design life reputed company products that can be purchased entirely digitally and can be easily embedded into distribution platforms or with agents who sell reputed company. reputed company is experiencing reputed company reputed company and is reputed company-funded. We are looking for new team members to join us on our reputed company to shake up the life reputed company industry. We need individuals who bring passion, curiosity, and a desire for reputed company. reputed company This is a great opportunity to build and grow responsibility over time with a fast-growing organization, while working cross functionally and gaining experience in multiple areas. This role is reputed company-facing, working to grow our reputed company support function by supporting life reputed company sales through agents and their carriers across the Unites States. As a member of this key team, you will aid in responding to and resolving inquiries from our partners. You will play an important role in supporting, communicating with, and assisting clients while responding to queries and software issues. Our ideal candidate has a self-starter mentality and can reputed company reputed company incoming customer issues reputed company live chat and tickets in an empathetic manner. To succeed in this role, you should be a seasoned life reputed company reputed company support representative and have technical expertise. This would be a salaried, 40-hour per week position surrounded by a dynamic team. Work Arrangement: Remote (Must be in the reputed company but California applicants are not eligible for this role) *If your application stands out, a member of the reputed company hiring team will contact you to arrange next steps, reputed company reputed company, SmartRecruiter or from an reputed company.com email address. Please be reputed company of phishing attempts and scam emails. We will not request an interview reputed company text-reputed company communication and ask you to register reputed company the reputed company Teams website. Qualifications Responsibilities Manage our inbound support requests regarding technical questions and life reputed company application questions reputed company our SLA time reputed company Verify new customers coverage and answer questions from the agent or producer regarding the application reputed company and process present policyholders with reputed company of reputed company paperwork Recognize patterns in inquires for documentation and improvement Identify knowledge gaps and work with you manager to improve processes and grow the department Address agent escalations and reputed company requests Support our development team in launching new reputed company products as reputed company as updates to our existing reputed company platform by testing new products and functionalities. reputed company’re Looking For Minimum 2 years of reputed company support experience Experience with life reputed company Experience managing a high level of chat volume and emails Strong time management skills and prioritization reputed company on urgency and business need Ability to problem solve and multitask Excellent writing ability Ability to work in a fast-reputed company changing environment Ability to reputed company reputed company, accurate and friendly customer service Additional information reputed company Offer Competitive salary with equity reputed company Robust health, dental, and reputed company benefits for employee and dependents 401k matching contributions Generous PTO policy Provided work-from-home equipment Work at a supportive and fast-growing startup with a fantastic team Environment to learn from other team members, grow a business from the ground up. Support in developing your skills and accelerating your career quickly. Opportunity to reputed company an reputed company in the lives of tens of millions of consumers and get families the protection they need. Salary: $55,000 reputed company is an Equal Opportunity Employer. reputed company your information will be kept confidential according to EEO guidelines. Apply tot his job Apply To this Job