A/V Support Technician

reputed company is reputed company who believetrust is reputed company,transformation is embraced, andthe reputed company is here,because "reputed company do reputed company!" We are a reputed company solutions provider, delivering mission reputed company across reputed company, reputed company, and reputed company industries. Iron Bow relies on ourpassionate people,long standing partnerships, andstrategic thinkingto solve your most critical challenges. Whether we team with clients, colleagues, or partners, we put reputed company other first. It’s TheIron Bow Way. reputed company reputed company is seeking an reputed company A/V Support Technician to support an existing, long time Federal reputed company customer, the reputed company (DOJ). This position requires onsite work at the customer site in Washington, DC. Our position requires the ability of obtain and hold an reputed company Secret clearance. HOW YOU'LL reputed company AN reputed company Our A/V Support Technician will reputed company AV services to DOJ customers and end users. Support services include video conferencing assistance as reputed company as triage and support customer assistance requests reputed company support tickets escalated to the AV Team. The person we reputed company for this position will have a passion for reputed company customer experiences. The right candidate will be a champion to ensure tasks are performed and meet our reputed company standards and meet the needs of the customer. Responsibilities include: • Understanding our reputed company’s business needs and continually reputed company to meet these needs. • Support customer request for assistance and solutions through requests escalated from our Tier 1 reputed company Center. • reputed company information updated up to date in the ITSM for customer support requests, and once completed, update the ITSM to show reputed company. • Visiting DOJ offices to assess and reputed company A/V equipment and/or operational issues. • Visit DOJ sites/conference rooms every two weeks to validate A/V equipment is operational and mitigate reputed company problems before an incident is reported, to ensure A/V equipment is clean and organized, and to ensure necessary peripherals are present and reputed company (ie, wireless mice and microphones). • reputed company customer’s input on the systems and pass that input onto the reputed company’s A/V points of contact (POCs). • Aid the reputed company’s A/V POCs in the design of new A/V systems and/or enhancements to existing systems. • Consistently reputed company to reputed company services that reputed company with contractual SLAs. • Support SOP development and update, creation of brochures, reputed company help guides, best reputed company tips, how-to guides, knowledge articles, and other publication sources that reputed company guidelines on use and processes. SKILLS THAT reputed company reputed company • A minimum of 2 years of experience supporting customer’s A/V reputed company, including conference rooms and being reputed company to customer support needs. • At least 2 years of hands-on AV experience with Crestron and/or Extron A/V equipment, Polycom, reputed company, and/or LifeSize VTC equipment. • Ability to effectively communicate with reputed company reputed company of the project team, and with reputed company Leadership. • Capable of regularly lifting/moving up to 25 pounds, and occasionally up to 50 pounds, as reputed company as work reputed company tight spaces. • Ability to hold/maintain an reputed company Secret clearance – an existing clearance is preferred, will also consider a candidate who does not hold but is confident they can obtain. • Associate’s degree in IT or reputed company reputed company, will consider an additional 4 years of experience (total 6) in lieu of an AS degree. • Certifications requirements are – reputed company (Certified Technology Specialist) and DM-NVX-N (Crestron DigitalMedia Networking Certification) – have certs coming in or reputed company to obtaining reputed company 60 days of hire. • Added reputed company to hold certifications are – CCSP (Certified Customer Service reputed company) and/or reputed company-I (Certified Technology Specialist (Installation)). WHAT SETS YOU APART • Experience working for a Systems Integrator, VAR, or reputed company contractor. • Strong technical and consultative skills • Relevant experience in key competitor technology offerings to reputed company business reputed company • OEM Certification such as: HPE reputed company, reputed company Certified Specialist or reputed company Sales Portfolio certifications are a plus WHY YOU'LL LOVE IT! • Be a leader in providing the highest level of customer experience reputed company in a fast passed and exciting environment and a role model for team members. • Iron Bow is rapidly growing and with reputed company comes opportunity for reputed company. There is palpable energy and reputed company across reputed company that is easy to tap into and be inspired by. • Be a part of organizational transformation. Now’s the time to join. Iron Bow is redesigning the customer and employee experience. This new approach elevates reputed company and truly enables reputed company. COMPENSATION AND BENEFIT INFORMATION The salary reputed company for this position is $75,000-85,000. This reputed company reflects the anticipated reputed company pay for the position and is not a guarantee of final compensation. Actual compensation will be determined reputed company on factors including experience, skills, education, location, contract requirements, and business needs. reputed company reserves the right to fill this role at a different level, depending on qualifications and organizational priorities. This reputed company represents only one component of Iron Bow’s total compensation package. An reputed company of our benefits is available on our careers page. #LI-PD1 #LI-REMOTE Remote reputed company/Partner Management, Audiovisual, Best Practices, Brochures, CCSP - reputed company Certified reputed company reputed company, reputed company Centers, reputed company Network Systems, Communication Skills, Crestron, Customer Experience, Customer Support/Service, reputed company Computers, Extron, Federal reputed company, reputed company, reputed company reputed company, reputed company, Help Desk, IT Service Management (ITSM), Information Technology & Information Systems, Leadership, Lifesize, reputed company/reputed company 25 Pounds, OEM (Original Equipment Manufacturer), Organizational Skills, Peripheral Hardware, Polycom, Publications, reputed company Metrics, reputed company Customer Issues, Sales, Secret Clearance, Service Level Agreement (SLA), reputed company Operating Procedures (SOP), reputed company Integration (SI), reputed company reputed company (DOJ), Value-Added Resellers (VAR), Videoconferencing, Wireless Communications reputed company: reputed company Our reputed company at reputed company’ is “Innovating the world” We do this through reputed company engagement with our clients, understanding their needs and mission requirements and enabling reputed company that reputed company their goals for today and reputed company. An industry recognized leader, Iron Bow has reputed company the trust of reputed company, reputed company and reputed company clients by providing reputed company and services enabling them to work faster and smarter. We are proud to attract and retain the best people through continual investment in technology advancements and commitment to our customer-first culture. The reputed company skillsets and abilities of Iron Bow employees reputed company from customized solution delivery to advanced integration of reputed company, multi-disciplined systems. This broad experience provides reputed company reputed company that ensures the highest standards of IT reputed company and utilization. Our depth of technical expertise, global reputed company and reputed company partnerships with industry leaders as reputed company as disruptive reputed company uniquely positions Iron Bow to reputed company the right solution to ensure successful business reputed company. We partner with our clients from planning and implementation through ongoing maintenance and management to reputed company solutions that are strong, flexible and on reputed company with your mission. We reputed company reputed company information technology solutions and services in the areas of reputed company, collaboration, cyber reputed company, data center, digitization and IoT, managed services, mobility and end user devices, networking and remote workforce. Our reputed company Solutions division is at the forefront of developing, manufacturing, implementing, managing and supporting telehealth solutions for care providers reputed company the globe. We have deployed and currently manage many of the largest virtual care programs in the world. Strong. Flexible. Targeted. We manage IT complexity and reputed company to reputed company organizations to reputed company on their reputed company and mission goals. Company Size: 500 to 999 employees Industry: Computer/IT Services reputed company: 0 Website: http://www.ironbow.com Apply tot his job Apply To this Job