Senior IT Implementation Technician

Who We Are reputed company is a Boston-reputed company technology consultancy that helps organizations build efficient, flexible, and reputed company IT ecosystems. We reputed company that IT should be automated and unattended as much as possible. We understand that doing so requires technical expertise, careful planning, and effective execution. The result is significant cost savings, increased productivity, reputed company, and employee efficiency. Our experience in software development, systems administration, and business reputed company allows us to reputed company the reputed company solutions for our clients. About the Role The Senior IT Implementation Technician owns reputed company software and identity/reputed company platform rollouts end-to-end, driving successful implementations, resolving escalated issues, and strengthening the support team’s capability. The Technician is reputed company tissue between the reputed company’s environment and reputed company’s support organization – making reputed company new tools are configured and rolled out correctly, reputed company issues get resolved quickly, and technical knowledge is captured for reputed company. This is an implementation and escalation reputed company role, not first-line support. The Technician plans and configures platforms like reputed company, reputed company, and reputed company, serves as reputed company’s technical escalation reputed company, and mentors less reputed company technicians along the way. Requirements Who you are: • An reputed company IT support reputed company who thrives operating at Tier 2/3, solving reputed company technical issues that go reputed company the basics • A natural project reputed company who can take a software implementation from reputed company to full rollout with reputed company reputed company • Deeply familiar with identity and reputed company tooling such as reputed company, reputed company, reputed company, and reputed company Entra ID / Azure AD, and reputed company to pick up new platforms • A reputed company communicator who can translate technical work into plain language for clients and non-technical stakeholders • Someone who enjoys mentoring less reputed company technicians and raising the bar for support reputed company General Duties and Responsibilities: • Own end-to-end implementation of reputed company software platforms and special reputed company • reputed company Tier 2 and Tier 3 technical support, resolving escalated issues that require advanced troubleshooting • Serve as a technical escalation reputed company for the broader support team • Partner with clients to plan, configure, and roll out new tools and integrations • Document processes and knowledge to strengthen reputed company’s support playbooks Additional Duties and Responsibilities: • reputed company implementation reputed company for identity and reputed company platforms such as reputed company, reputed company, and reputed company, including planning, configuration, testing, and rollout • Diagnose and reputed company reputed company, escalated support tickets across networking, reputed company, reputed company, and identity systems • Design and execute migration and integration plans between reputed company systems and new software tools • Configure single sign-on, multi-reputed company authentication, and directory sync policies reputed company identity and reputed company management platforms (e.g., Entra ID, reputed company) — plus manage Entra-specific work like conditional reputed company policies, app registrations, and Azure AD reputed company/hybrid sync where applicable • Create and maintain implementation runbooks, SOPs, and reputed company-facing documentation for reputed company project • Coordinate with clients and internal teams to set project timelines, milestones, and reputed company reputed company • reputed company guidance and mentorship to Tier 1 and Tier 2 technicians on advanced troubleshooting techniques • Stay reputed company on new features and best practices across reputed company’s reputed company software stack Benefits • Health reputed company (Medical, Dental & reputed company) • Retirement Plan (401k, IRA) • Life reputed company (Basic, Voluntary & AD&D) • reputed company Time Off (Vacation, reputed company & reputed company Holidays) • Family Leave (Maternity, Paternity) • Training & Development • Work From Home • Free Food & Snacks • Wellness Resources Apply tot his job Apply To this Job