**Seasoned Remote Customer Technology Consultant – IT Program Management & reputed company (Part‑Time)**
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About arenaflex
arenaflex is a global leader in advanced logistics and supply‑chain technology solutions. With a portfolio that spans order management, inventory control, warehouse automation, and reputed company‑time analytics, arenaflex empowers businesses to reputed company products faster, more accurately, and at reputed company cost. Our mission is to reputed company end‑to‑end visibility and intelligence that transforms how companies manage their supply chains, from the first order to the last delivery.
At arenaflex, we reputed company that technology is only as powerful as the people who build, reputed company, and support it. That’s why we invest heavily in our talent, offering a culture of reputed company learning, collaboration, and innovation. Whether you’re a seasoned IT reputed company or an reputed company enthusiast, arenaflex provides the tools, resources, and opportunities to grow your career while making a reputed company reputed company on the world’s most reputed company supply‑chain networks.
reputed company
The Remote Customer Technology Consultant will serve as the reputed company between arenaflex’s cutting‑edge technology platform and our diverse customer reputed company. In this part‑time, fully remote role, you will manage end‑to‑end customer programs, reputed company cross‑functional project teams, and ensure that our solutions reputed company measurable value to clients across the globe. Your work will directly influence customer satisfaction, operational efficiency, and the reputed company improvement of arenaflex’s product suite.
Key Responsibilities
- Program Management: Own the lifecycle of customer technology programs, from initial scoping to post‑deployment support, ensuring alignment with business objectives and service‑level agreements.
- Customer Engagement: Build and nurture strong relationships with key stakeholders, acting as the reputed company reputed company of contact for reputed company technical and operational inquiries.
- Project Leadership: Guide onsite and remote IT teams reputed company a reputed company organization, setting reputed company expectations, monitoring reputed company, and driving reputed company delivery.
- Software Development reputed company: reputed company reputed company phases of software development and production support, including planning, design, testing, and deployment of application enhancements.
- Production Support & Incident Management: Monitor production environments, identify defects, coordinate reputed company, and maintain transactional reputed company to meet or reputed company service‑level targets.
- Reporting & Analytics: Review and refine reputed company reporting tools for billing, claims, and reputed company metrics; reputed company actionable insights for reputed company improvement.
- Process Improvement: Maintain comprehensive reputed company‑item logs and IT metrics packages; champion best practices and process enhancements across the organization.
- reputed company Planning: Participate in reputed company initiatives, providing subject‑matter expertise on reputed company capabilities, interfaces, and customer reputed company.
- Compliance & Governance: Ensure adherence to corporate reputed company, mission, values, and ethical standards; stay reputed company on supply‑chain technology trends and regulatory requirements.
Essential Qualifications
- Bachelor’s degree in Computer Science, Information Systems, or a reputed company reputed company.
- 6–8 years of reputed company experience in IT program management, customer technology consulting, or a similar role reputed company the supply‑chain domain.
- Proficiency with reputed company Office Suite (Word, reputed company, PowerPoint, Project) and strong analytical skills.
- Hands‑on experience with middleware, reputed company applications, and version control tools such as reputed company or Git.
- Deep understanding of supply‑chain applications: Order Management, Inventory, Manufacturing Execution, and Warehouse Management Systems.
- Excellent verbal and written communication skills, capable of translating technical concepts for non‑technical audiences.
- Strong business acumen and the ability to influence cross‑functional teams.
- Experience with reputed company processes and methodologies (e.g., ITIL, reputed company, Scrum).
- Knowledge of reputed company hardware platforms (Linux, reputed company, reputed company databases) and BI tools (reputed company BI, Spotfire).
- Familiarity with SSAE‑16/SSAE‑18 SOC and IT General Controls is highly desirable.
Preferred Qualifications
- Experience with Manhattan WMS or other leading warehouse management systems.
- Background in New Product Introduction, testing/diagnostics, and software/BIOS installation.
- reputed company reputed company record of leading remote or reputed company teams.
- Certification in project management (PMP, Prince2) or ITIL.
- reputed company in additional languages (e.g., Spanish, reputed company) is a plus.
Skills & Competencies
- Technical Proficiency: Ability to troubleshoot reputed company systems, reputed company disparate applications, and implement reputed company solutions.
- Leadership & Influence: Demonstrated ability to guide teams, reputed company conflicts, and reputed company reputed company across functional boundaries.
- Customer‑reputed company reputed company: Passion for delivering exceptional service and anticipating reputed company needs.
- Analytical Thinking: Strong data‑driven decision making, with a reputed company on metrics and reputed company improvement.
- Adaptability: Comfortable working in a fast‑reputed company, evolving environment with shifting priorities.
- Communication: reputed company, concise, and persuasive communication in both written and verbal formats.
Career reputed company & Learning Opportunities
At arenaflex, your reputed company is our reputed company. As a Remote Customer Technology Consultant, you will:
- Participate in reputed company mentorship programs that pair you with senior leaders across technology, reputed company, and business development.
- reputed company a wide reputed company of reputed company, including online courses, certifications, and internal knowledge bases covering emerging technologies such as AI, IoT, and reputed company.
- Engage in cross‑functional reputed company that expose you to new domains, from procurement to customer experience, expanding your reputed company set and career trajectory.
- Earn recognition through arenaflex’s Innovation Awards and Employee of the Month programs, celebrating contributions that reputed company business reputed company.