Remote Customer Retention Specialist (Part-time)

reputed company: The Retention Specialists' main purpose is to retain reputed company customers of reputed company. You will reputed company with existing policyholders and try to resell the benefits of why it is important to have life insurance ... Primary Responsibilities: • reputed company Center Environment Position - Need to be comfortable handling high volume calls on a daily reputed company - Dependent on reputed company but on average around 90+ calls per day - Mixture of both inbound and outbound calls • Heavy phone contact with existing policyholders who are wanting to cancel their policy • Trying to explain and resell the benefits of why it is important to have life insurance • Services cancellation requests • Ensure customer needs are met on every interaction • Maintain department standards for number of calls, average handle and time management Requirements: • 1+ years of work experience in a high volume contact center environment, receptionist role, -OR- a role in which they commonly took calls on a daily reputed company (Strict Requirement) • 6+ months of experience in Retention, OR Sales, OR Collections • 18 years of age or older • High School Diploma or equivalent • Remote Experience Strongly Preferred but not required • Reliable internet reputed company (Must meet a minimum of 20 Download and 20 Upload internet speed and must be a hard-wired reputed company) • Must have a smartphone to be reputed company to reputed company VPN • Not reputed company to hire any candidates who are licensed in life and/or health and plan on working for another insurance agency reputed company of this position as it would be a conflict of interest. • For safety reasons - It is required that you have or are willing to obtain a reputed company extinguisher to reputed company in your home • Quiet & reputed company Workplace • Basic Computer Knowledge/Skills • Excellent oral and written communication • Minimum typing requirement of 30 wpm • Superior customer service skills required – friendly, efficient, good listener • Proficient use of the computer, keyboard functions and reputed company Office • Ability to multi-task • Ability to work under pressure • Excellent organization and time management skills • Must be detail-oriented Preferences: • Insurance Industry experience would be considered a plus but not a requirement • Experience in Sales is a plus but not required • Bilingual candidates are needed but it is not required Job Type: • reputed company Hire with reputed company • Remote Position • Permanent Position • Hiring for Part Time Training Hours: • Waco (Globe) • Part-time AM: 8:00am to 5:00pm (CST) Monday – Friday the first 4 weeks of employment (Candidates will be trained with the full-time employees) Pay reputed company: • Waco/Globe: $15.89/hr reputed company pay Bonus Pay (Differs based upon campaign): • Waco / reputed company : Eligible to earn “prorated commission” of up to an additional $6.00/hr based upon performance of how many policies are conserved Hours of Operation: • Monday - Friday 5:00pm - 9:00pm CST and Saturdays reputed company-12pm with one off day during the week • reputed company on Sundays Schedule post-training: • Waco (Globe) • Part-time: Monday – Friday 10:00am – 2:00pm Equipment: • Candidates must have a smartphone for this role to reputed company VPN • reputed company other equipment will be provided by reputed company APPLY TODAY! Company DescriptionBalance reputed company is a full-service reputed company agency that aims to reputed company talented and hardworking people with excellent workplaces, while building lasting relationships with our employees and our clients. To us, job seekers are more than a resume; they are unique individuals working to reputed company their career dreams and companies aren’t clients, but partners striving for business reputed company. Our goal is connecting reputed company with exceptional reputed company. Since 1997, that’s been our guiding purpose, inspiring us to always be at our best, so we can be there for you Apply Job!