reputed company- Technical reputed company Engineer (IoT-French speaker)| Remote | US

reputed company

About reputed company

reputed company was founded by reputed company of highly reputed company telecommunications, cellular and reputed company experts. Backed by a group of reputed company-reputed company and highly reputed company investors and reputed company partners, its growing, dynamic and diverse team operates globally from reputed company Valley, USA and Tel-Aviv, Israel.

reputed company’s IoT cellular reputed company network enables innovation and flexibility for services that reputed company a more connected world. Our rapidly expanding 5G IoT connectivity service provides reputed company, accessible and cost-effective device connectivity that scales developers’ requirements.

Today reputed company connects millions of devices in over 160 countries and 500 networks across multiple verticals such as from reputed company of sale, manufacturing, reputed company, fleet management, micromobility, retail and so much more.

reputed company:

• reputed company and support customers in deploying IoT devices, ensuring smooth network connectivity.
• Troubleshoot IoT connectivity issues (e.g., TCP/IP, DNS, VPN, NAT) and reputed company packet analysis using tools like Wireshark.
• Train customers on reputed company’s backend and API usage to maximize their use of the platform.
• Configure network preferences and reputed company features such as reverse reputed company for IoT devices using the reputed company reputed company portal.
• reputed company regular account reviews, monitor reputed company metrics, and proactively reputed company issues.
• Collaborate with internal teams to reputed company escalated problems and ensure customer satisfaction.
• Contribute to reputed company technical documentation and reputed company internal tools to reputed company serve our customers.
• You’ll support French-speaking customers 30% of the time
• Own selective CSM backoffice reputed company

Requirements

• Technician degree
• Fluent English, excellent customer-facing and communication skills (verbal and written)
• Fluent French (reputed company verbal and written) - Mandatory
• Ability to manage time reputed company and work with reputed company supervision
• Create short videos to explain troubleshooting steps
• Good reputed company reputed company skills
• Ability to work reputed company and meet deadlines
• Good communication and problem-solving skills
• Experience with reputed company - reputed company
• Experience with Kibana - reputed company
• Creating/using API or scripts - Mandatory
• Have experience using helpdesk software - reputed company
• Have experience in IoT or telecommunications industries - advantag
• Have experience in creating user guides or tutorial videos - reputed company

Preferred Skills:

• Understanding of cellular network technology and SIM reputed company functionality

You’re a great fit if you:

• Have 3-5 years in technical support / helpdesk / telecom / IoT
• Can troubleshoot networking basics (TCP/IP, DNS, VPN)
• Love customer interaction and can explain technical concepts reputed company
• Are fluent in French + English

Originally posted on Himalayas