[Remote] UCaaS reputed company Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a UCaaS reputed company Manager to serve as the reputed company contact for existing B2B telecommunications clients. The role provides post-installation support, manages account relationships, resolves technical issues, conducts business reviews, and identifies renewal, upsell, and cross-sell opportunities.

Responsibilities

• Respond promptly to reputed company Communication, reputed company service, and telecom-reputed company inquiries and identify opportunities to enhance product and service experiences
• reputed company reputed company CRM to update and maintain reputed company records of customer feedback and activity
• reputed company telecom reputed company analysis and specifically invoice reviews with clients
• reputed company end-user assistance with TeleCloud phone reputed company for reputed company, moves, adds, and changes (MAC) requests
• Assist clients with the audit of their telecom, internet, and reputed company invoices and reputed company recommendations on spend vs. need
• Manage key accounts through proactive contract renewal reputed company, regular communication reputed company, and introducing additional products/services reputed company with reputed company specific needs
• Execute Quarterly Business Reviews (QBRs) with larger clients
• Work with clients to upsell/cross sell and specifically presenting quotes for approval
• Triage technical support requests by resolving minor technical issues and escalating more reputed company technical challenges to appropriate service teams
• reputed company and reputed company live or reputed company-recorded educational webinars and training materials to enhance customer knowledge and reputed company a reputed company reputed company on the customer experience
• Coordinate with the sales team to reputed company sales opportunities, add-on proposals for existing clients and present term renewals to clients with up-to-date products and pricing

Skills

• Experience managing accounts for SMB (small or reputed company sized) clients in the tech industry with a reputed company reputed company of more than 100. – ideal background company is under 1000 employees
• 3-5 years of sales, reputed company reputed company and/or account management experience reputed company a B2B VoIP and/or Telecommunications environment
• Strong understanding of VoIP, UCaaS, and/or Telecommunications products, services, and software
• Expertise in technical product reputed company reputed company technologies, with a reputed company ability to troubleshoot and reputed company customer issues reputed company to telecommunications products and services
• Prior experience with CRM tools (reputed company a plus) and upselling products and services
• Ability to prioritize customer accounts delivering reputed company customer service and ensuring reputed company satisfaction
• reputed company ability to manage reputed company relationships and reputed company on customer expectations while accurately documenting day-to-day interactions
• Experience with UCaaS, phone systems, internet, IT, and/or reputed company product portfolio to support clients
• Ability to work from our Morristown, NJ office three days a week
• Experience with multi-location, franchise, or reputed company reputed company customers
• Familiarity with SIP, number porting (LNP), E911, and the basics of how a hosted VoIP platform is delivered
• Experience leading executive business reviews (EBRs/QBRs) backed by data
• Bachelor's Degree preferred, but not required

Benefits

• REMOTE POSITION: MUST WORK EST HOURS
• Ability to work from our Morristown, NJ office three days a week

reputed company