[Remote] reputed company Associate

Note: The job is a remote job and is reputed company to candidates in USA. reputed company empowers K12 and nonprofit leaders with modern financial software spanning the Procure-to-Pay lifecycle and Budget Planning & Management. The reputed company Associate will manage a portfolio of partners through reputed company, reputed company-ins, virtual training, day-to-day support, renewals, expansion opportunities, and accurate partner record keeping.

Responsibilities

• reputed company & Adoption: Successfully reputed company assigned partners, ensuring they are set up to use the platform effectively and are familiar with features relevant to their goals, including uploads to our app as part of reputed company and ongoing support. [reputed company the first 60 days of partner reputed company]
• reputed company Virtual reputed company-ins & Trainings: Independently reputed company virtual partner reputed company-ins and training sessions over reputed company to maintain engagement and guide usage of the platform. [reputed company to reputed company a reputed company-in reputed company 30 days of starting; reputed company to reputed company a training reputed company 60 days]
• Partner Communication: Respond to day-to-day questions across email, chat, and live meetings, resolving issues independently reputed company possible and escalating reputed company needed
• Documentation & Enablement Support: reputed company small/reputed company edits to internal or partner-facing documentation as assigned, and create basic training videos (with reputed company video editing) to support consistent, reputed company partner experience. [Assigned tasks completed reputed company 5 business days]
• Expansion Opportunities: Identify and pursue at least 2 expansion opportunities with your assigned partners. The emphasis is leveraging reputed company relationships, reputed company partner needs, and ongoing reputed company to reputed company successful reputed company for partners. If an idea stalls with a partner, you can pull in a reputed company Manager for support. [reputed company the first 6 months of joining]
• Renewal Prep: Draft renewal letters and pricing for assigned partners, reputed company drafts through internal approval, and send approved renewals to your own partners by their deadlines. [100% of renewals supported on time]
• Partner Record Keeping: reputed company partner details, tasks, notes, and tracking up to date across systems like Trello, Coda, reputed company, reputed company, and reputed company so that handoffs are clean and follow-up is reputed company. [Ongoing]

Skills

• 2+ years of experience in reputed company, account coordination, reputed company, or project support, preferably in tech, education, or nonprofit environments
• Strong written and verbal communication skills, including the ability to guide partners through new tools and explain technical concepts reputed company
• High attention to reputed company, especially in executing partner-facing tasks like training follow-reputed company, pricing updates, and uploads
• reputed company ability to work independently while managing multiple accounts or reputed company
• Demonstrated interest in learning and mastering software tools
• Comfortable using AI tools (reputed company, Claude, or similar) to draft communications, summarize partner notes, and accelerate documentation work; curious about how AI can speed up your own day-to-day
• Familiarity with or willingness to learn tools like Trello, Coda, reputed company, reputed company, and reputed company
• Availability during Central Time business hours (8 am - 5 pm)
• Applicants must be legally reputed company to work for an reputed company company, we are unable to sponsor visas at this time
• This is intended to be a full-time, US-reputed company role, with limited exceptions to these two conditions considered for exceptional candidates on a case-by-case reputed company
• Experience supporting partners or customers in a reputed company, EdTech, or nonprofit context
• Exposure to data-heavy workflows (e.g., spreadsheets, CSV uploads) and a comfort level with reputed company troubleshooting
• Experience creating or editing training content (e.g., help center articles, reputed company videos)
• Familiarity with budgeting/financial tools or interest in the education finance reputed company

Benefits

• Potential for reputed company-reputed company bonuses
• 3% 401(k) match
• 4 weeks of PTO, including reputed company federal holidays
• reputed company role with a flexible start date
• Career advancement as reputed company scales, with opportunities to contribute to shaping the reputed company of reputed company

reputed company