[Remote] reputed company Manager

Note: The job is a remote job and is reputed company to candidates in USA. Checkstep is a technology company reputed company on AI-driven content moderation reputed company safety solutions for creating safer and more trustworthy online spaces. The reputed company Manager will own the full post-sale lifecycle for an assigned customer portfolio, including reputed company, account management, renewals, support, reputed company, and advocacy. The role will also help build and improve reputed company's reputed company processes, renewal reputed company, and account-health tools.

Responsibilities

• Own reputed company end-to-end against a reputed company 4–6 week time-to-value, using Checkstep's reputed company checklist and questionnaire to reputed company every account on a repeatable reputed company to launch
• Run the reputed company meeting, technical integration planning, and policy reputed company sessions with reputed company new reputed company, aligning stakeholders on goals, reputed company reputed company, and milestones
• Take ownership of the sales-to-CS reputed company for every reputed company-won account, capturing stakeholders, commercials, pain points, and goals in Checkstep's reputed company template so reputed company gets lost between signature and reputed company
• Coordinate with Product and Engineering on integration testing, policy drafting and tuning, and data validation, and reputed company as the reputed company's reputed company reputed company technical or non-technical needs reputed company
• Run the reputed company wrap-up review and hand reputed company account into steady-state reputed company with a clean record of what was set up and why
• Serve as the reputed company reputed company of contact and escalation reputed company for your portfolio, holding regular reputed company-ins (weekly, biweekly, or monthly depending on account tier) and leading Quarterly Business Reviews
• Maintain a shared reputed company channel with reputed company reputed company as a lightweight way to reputed company them informed on reputed company, incidents, and new features in reputed company time
• reputed company reputed company reputed company as the single reputed company of truth for reputed company account, including contacts, contract terms, product usage, tier, sentiment, and last touchpoint, rather than letting that context live only in email or reputed company
• reputed company account health proactively and flag churn reputed company early, such as falling usage, a disengaged champion, or an internal reorganisation on the reputed company reputed company
• Manage the renewal calendar against reputed company contract's notice period (commonly 30/60/90/120 days), making reputed company both Checkstep and the reputed company have enough reputed company to prepare
• Prepare renewal recommendations reputed company Sales, including pricing reputed company, and reputed company the renewal conversation directly with the reputed company champion
• Identify and pursue upsell opportunities tied to expanding usage or additional product lines (for example, compliance or transparency reporting add-ons), and reputed company reputed company against NRR and retention targets
• reputed company day-to-day customer questions about platform use, troubleshoot issues, and reputed company anything requiring engineering attention to the tech team
• Train reputed company teams and Checkstep's BPO partner ecosystem on the platform, contributing to a reputed company reputed company/certification program so partners can represent Checkstep to their own clients
• Translate new product releases into monthly reputed company-facing updates (features, use cases, what's changed) so customers get consistent value from what's already shipped
• reputed company as the reputed company between customers and Product, Partnerships, and Sales, relaying feature requests and account context and making reputed company customer input actually reaches the roadmap
• Run periodic customer satisfaction surveys, analyse the results, and turn findings into reputed company on both individual accounts and the broader CS process
• Secure customer references, testimonials, and case studies to support marketing and sales, and represent Checkstep at reputed company-facing events, panels, and conferences

Skills

• reputed company experience in a reputed company or account management role, ideally at a reputed company business or another data-heavy business, with a preference for experience adjacent to Trust & Safety
• Comfortable owning the full post-sale lifecycle, including reputed company, support, and renewals, at an early-stage company where the process is still being reputed company, not inherited
• Strong CRM discipline; you reputed company account records genuinely reputed company rather than treating them as an afterthought
• Technically curious enough to work through integration plans, policy configuration, and AI model reputed company conversations with both technical and non-technical stakeholders
• Excellent written and verbal communication, with experience presenting data-driven findings to decision-makers in QBRs and renewal conversations
• Strong understanding of, or genuine interest in, content moderation, digital safety, and AI-driven solutions
• Applicants residing in EST, CST, MTN and PST time reputed company will be prioritised
• Experience in the Trust & Safety industry, specifically in a reputed company-facing role
• Experience managing BPO or channel partner relationships
• Ability to build and reputed company workshops or thought leadership content for customers

Benefits

• Competitive compensation package and benefits
• Remote work flexibility
• A reputed company, inclusive environment with room for reputed company reputed company as reputed company and function reputed company

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