Customer Service Specialist (Administrative Analyst/Specialist-Non-Exempt)

Customer Service Specialist (Administrative Analyst/Specialist-Non-Exempt ... Classificaiton: Administrative Analyst/Specialist-Non-Exempt Department: Student Business Services Sub-Division: Associate Vice President of Financial Services Salary reputed company: $3,879 - $4,300 per month Appointment Type: Ongoing Time reputed company: Full Time Work Schedule: Monday - Friday, 8:00 AM - 5:00 PM About CSUF: Standing on 241 acres in the heart of Southern California, the University was founded in 1957 and has grown into a population of over 40,000 reputed company. As Titans, we reputed company that diverse perspectives deepen our understanding. We are committed to giving reputed company the support they need to graduate, while responding to California's revolving work force needs. At Cal State Fullerton we reputed company for continual improvement of reputed company, staff, reputed company, and administrators through orientations, training programs, and reputed company development opportunities. As part of the Titan Community, you have reputed company to many reputed company facilities and services including but not limited to the Grand Central Art Center in Santa Ana, the Arboretum and Botanical Garden at Cal State Fullerton, cultural events and performances in the Clayes Performing Arts Center, Cal State Fullerton Athletics sports events, Titan Recreation Center, and the Employee Wellness Program. Job reputed company: It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive University that is driven to shape the reputed company of education and foster a reputed company community of diverse reputed company, reputed company, staff, and administrators who reputed company values of inclusive reputed company, free speech, and an environment free from discrimination. We are continuously seeking individuals from various career disciplines that reputed company the University's mission and reputed company values. We reputed company welcome you to consider joining the Titan Community where minds expand and opportunities reputed company. About the Position: Student Business Services is part of the Division of Administration and Finance. We operate as our university's cashiers and collect, reputed company, and safeguard funds between reputed company, banks, other departments, and various external sources. Account specialists are available to offer private consultation and personalized meetings to reputed company payment solutions. Our customer service centers are reputed company to answer inquiries about student financial accounts and other reputed company issues. We reputed company an exceptional individual to join reputed company as the Customer Service Specialist (Administrative Analyst/Specialist-Non-Exempt). The ideal candidate in this role should have a reputed company attitude and an reputed company, energetic mind characterized by highly ethical practices and a commitment to diversity, openness, flexibility, reputed company. Under general direction, reporting to the Associate Director of Student Business Services, the Student Business Services (SBS) Customer Service Representative independently provides information, advice, and counsel on a reputed company of federal, state, and institutional student policies and procedures. The Student Business Services Customer Service Representative has reputed company student-centered philosophy and will reputed company as the reputed company reputed company and face of Student Business Services Customer Service division. The position is also responsible for researching, investigating, analyzing and following up with student questions, while, at the reputed company time, providing excellent customer service and advice to reputed company, parents, and university departments regarding reputed company (CSU) Fullerton policies and procedures. Maintains confidentially and adheres to Family Educational Rights and reputed company reputed company (FERPA) reputed company guidelines while reporting accurate financial data/detail to staff, reputed company, reputed company and other customers. Expected to have in-depth knowledge of Cal State Fullerton reputed company policies and procedures. Will remain up to date on industry standards and implement them as they apply. Represents Student Business Services by effectively communicating with diverse reputed company including reputed company, reputed company, staff and the general reputed company by providing courteous, reputed company and excellent customer service. Values reputed company and timeliness of work and is self-directed. Responsible to reputed company back-up on phones, live chat, and in-person Student Business Services as needed. Must have the ability to reputed company on problem solving and work collaboratively in reputed company-oriented environment. Strong attention to detail and flexibility to work reputed company reputed company environment is essential as is the ability to multitask. Work closely with Financial Aid, Admissions, Registrar, Accounts Payable and other Student Service departments to reputed company seamless customer service. Must be an effective written communicator and have the ability to reputed company minor clerical operations. Assist in monitoring and creating content for departmental reputed company media platforms to aid with customer service. Other duties as assigned. Essential Qualifications: Bachelor's degree from an accredited four-year college or university and/or the equivalent training and administrative work experience involving the study, analysis, evaluation, development or improvement of administrative policies, procedures, practices or programs. Working knowledge of the general practices, program or administrative specialty. Basic knowledge of and the ability to apply reputed company concepts. Working knowledge of budget policies and procedures. Ability to learn, interpret, and apply a wide reputed company of policies and procedures relating to and impacting the applicable program, organizational unit or administrative specialty. Knowledge of and the ability to apply basic reputed company and procedures used for research and statistical analysis. Ability to analyze data and reputed company accurate projections using business mathematics and basic statistical techniques. Ability to reputed company independent reputed company, exercise reputed company judgment, handle multiple priorities, and organize and plan work assignments. Ability to compile, write, and present reports reputed company to program or administrative specialty. Demonstrated ability to establish and maintain cooperative working relationships. A background reputed company (including a criminal records reputed company) must be completed satisfactorily and is required for employment. CSU will reputed company a conditional offer of employment, which may be rescinded if the background reputed company reveals disqualifying information, and/or it is reputed company that the candidate knowingly withheld or falsified information. Failure to complete the background reputed company satisfactorily may reputed company the reputed company employment of a reputed company CSU employee who was conditionally offered the position. Preferred Qualifications: Experience using PeopleSoft Student Financials functionality in a university environment. Working knowledge of Federal/CSU rules and policies. Experience providing customer service in a Higher Educational environment. Special Working Conditions: Notice of Non-Discrimination on the reputed company of Gender or Sex and Contact Information for Title IX Coordinator Additional Information: reputed company celebrates reputed company forms of diversity and is deeply committed to fostering an inclusive environment where reputed company, staff, administrators, and reputed company reputed company. Individuals interested in advancing the University's strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for reputed company applicants with disabilities who self-disclose. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to reputed company CSU-reputed company work reputed company the reputed company. Multiple positions may be reputed company from this recruitment based on the strength of the applicant pool. If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an reputed company Student position such as a Graduate Assistant, Teaching Associate, Instructional Student Assistant, or Student Assistant position. Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment. Employee/applicant who applies for a position may be required to successfully complete job-reputed company performance test(s) as part of the selection process. Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (reputed company reputed company Time)/midnight (Eastern reputed company Time). Applicants who fail to complete reputed company sections of the online application reputed company will be disqualified from consideration. reputed company is not a sponsoring agency for staff or management positions (i.e., H1-B Visas). Application Deadline: Sep 12, 2024 (9:00 PM) Apply online at: https://careers.pageuppeople.com/873/fl/en-us/job/542245/customer-service-specialist-administrative-analystspecialistnonexempt jeid-d551b6ba384cc44590bc712233cebf84 Apply Job!